Job Title : Arrears and Litigation Specialist
Location:
Skipton
Hybrid
Office based once a fortnight Salary:
Up to £33,000 Benefits: 25 days holiday plus public holidays Private medical insurance Salary Sacrifice Pension matched up to 8% Season tickets Loans Cycle to work scheme EAP Enhanced maternity and Paternity Wellbeing days Volunteering days Free Hot Drinks Eye care vouchers Relaxed dress code Discounted Gourmet Society Taste Cards Discounted RAC vehicle breakdown cover Discounted Gym Membership Life Assurance About the Role: We are looking for candidates with collections experience to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors. Responsibilities: Delivering accurate and timely processing of mortgage administration activities Regular communication with customers who are experiencing payment difficulties Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc. Monitoring agreed workout strategies to ensure they are complied with, and taking further action by the Special Servicing Manual where appropriate Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale Experience required: Prior exposure to operational loans Experience working with customers experiencing financial difficulties The ability to offer outstanding customer service The ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner Experience within the Financial Services industry with a consumer finance business will be required Strong English verbal and written communication skills Great attention to detail A good understanding of regulatory requirements and the impact these have on the business Collections experience is desirable but not essential Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. For more information regarding the role of
Arrears and Litigation Specialist
please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC
#J-18808-Ljbffr
Skipton
Hybrid
Office based once a fortnight Salary:
Up to £33,000 Benefits: 25 days holiday plus public holidays Private medical insurance Salary Sacrifice Pension matched up to 8% Season tickets Loans Cycle to work scheme EAP Enhanced maternity and Paternity Wellbeing days Volunteering days Free Hot Drinks Eye care vouchers Relaxed dress code Discounted Gourmet Society Taste Cards Discounted RAC vehicle breakdown cover Discounted Gym Membership Life Assurance About the Role: We are looking for candidates with collections experience to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors. Responsibilities: Delivering accurate and timely processing of mortgage administration activities Regular communication with customers who are experiencing payment difficulties Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc. Monitoring agreed workout strategies to ensure they are complied with, and taking further action by the Special Servicing Manual where appropriate Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale Experience required: Prior exposure to operational loans Experience working with customers experiencing financial difficulties The ability to offer outstanding customer service The ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner Experience within the Financial Services industry with a consumer finance business will be required Strong English verbal and written communication skills Great attention to detail A good understanding of regulatory requirements and the impact these have on the business Collections experience is desirable but not essential Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. For more information regarding the role of
Arrears and Litigation Specialist
please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC
#J-18808-Ljbffr
