Aspire Recruitment | Legal Onboarding Advisor
Job Title:
Legal Onboarding Advisor Salary:
£23,000 Full-Time, Permanent, 35 hours Location:
Liverpool City Centre (Office based) Shifts:
Mon-Fri, Flexibility to work between the hours of 9am and 8pm Weekly set shifts of either 9-5pm / 10-6pm / 12-8pm on a rotational basis 1x Saturday per month (mid-week rest day) We are currently recruiting for a Legal Onboarding Advisor to join a successful and fast-paced legal firm in Liverpool City Centre. You will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. Assisting clients in completing new claim enquiries online and over the phone, you will ensure the business's terms and conditions, fees, and funding options are thoroughly explained while displaying a professional company image throughout. Responsibilities: Carrying out administrative services, including liaising with clients, third parties, and other businesses. Answering incoming calls and responding to client correspondence. Upselling case benefits, ensuring new claims conversions. Documenting all information according to Standard Operating Procedure. Adhering to SLA's and KPI's. Liaising with multiple internal departments to ensure claim progression. Adhering to legal requirements, industry regulations, and customer quality standards set by the company. Ensuring correspondence such as letters, emails, social media, and telephone calls are actioned/compiled in a professional manner. Excellent telephone, data entry, and typing skills. Ability to learn new systems. Self-driven, results-oriented individual who can critically assess their own performance. Collecting and assessing accurate information and documents to proceed with a case. Assessing the merits of a claim against set criteria and analyzing client credibility. Requirements: Legal training and/or qualification desirable. Understanding the principles of the claims/legal industry is essential. Knowledge of customer service practices and principles. Knowledge of litigation funding, insurance/legal claims, and the financial services industry is desirable. Experience with claims management and contact center dialer systems is desirable. This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for an interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy.
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Job Title:
Legal Onboarding Advisor Salary:
£23,000 Full-Time, Permanent, 35 hours Location:
Liverpool City Centre (Office based) Shifts:
Mon-Fri, Flexibility to work between the hours of 9am and 8pm Weekly set shifts of either 9-5pm / 10-6pm / 12-8pm on a rotational basis 1x Saturday per month (mid-week rest day) We are currently recruiting for a Legal Onboarding Advisor to join a successful and fast-paced legal firm in Liverpool City Centre. You will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. Assisting clients in completing new claim enquiries online and over the phone, you will ensure the business's terms and conditions, fees, and funding options are thoroughly explained while displaying a professional company image throughout. Responsibilities: Carrying out administrative services, including liaising with clients, third parties, and other businesses. Answering incoming calls and responding to client correspondence. Upselling case benefits, ensuring new claims conversions. Documenting all information according to Standard Operating Procedure. Adhering to SLA's and KPI's. Liaising with multiple internal departments to ensure claim progression. Adhering to legal requirements, industry regulations, and customer quality standards set by the company. Ensuring correspondence such as letters, emails, social media, and telephone calls are actioned/compiled in a professional manner. Excellent telephone, data entry, and typing skills. Ability to learn new systems. Self-driven, results-oriented individual who can critically assess their own performance. Collecting and assessing accurate information and documents to proceed with a case. Assessing the merits of a claim against set criteria and analyzing client credibility. Requirements: Legal training and/or qualification desirable. Understanding the principles of the claims/legal industry is essential. Knowledge of customer service practices and principles. Knowledge of litigation funding, insurance/legal claims, and the financial services industry is desirable. Experience with claims management and contact center dialer systems is desirable. This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for an interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy.
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