Aldermore Group – why we exist
Let us tell you a bit about us
We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Let us tell you a bit about the opportunity
Reporting directly into the Team Leader of Payouts, this role is dedicated to proactively enabling the effective day to day management of payout support for our Introducers, Sales Team and Payouts Team.
Following the loading of legally binding documentation carried out by the Payouts team, this role is responsible for contacting our Introducers and requesting missing or incomplete information in order to enable the transaction to continue through to pay out. The role involves working across all verticals of SME Broker to ensure an accurate and timely processing of payments.
To act as an ambassador of the Bank’s vision to; Back more people to go for it in life and in business.
What will your day look like?
To work closely with our Payout team, Sales team and Operational teams to ensure a first class customer experience whilst achieving the agreed service levels
Relaying additional information requirements to our Introducers in timely and professional manner
To ensure that all documentation is present and correct for its final quality checks and payout, ensuring attention to detail at all times
To minimise risk to the business by adhering to KYC, risk policies and other regulatory requirements
What do we expect from you?
Asset Finance experience would be an advantage in order to relay information with confidence and expertise
Ability to deal with multiple priorities and meet SLA’s and KPI’s
Ability to successfully interface with various business departments
Work within financial services organisation’s
Experience in a sales, sales administration or customer services environment
What can you expect from us?
A friendly and flexible culture, the same as how we work with our customers.
A growing organisation that means there’s lots of opportunities to progress
A drive for continuous improvement, which you will be empowered to get behind from day one.
And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
Still curious?
Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note that we have a thorough referencing process, which includes criminal record checks.
We champion equality by supporting the exceptions to the rule and getting finance to where it’s needed.
We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.
#J-18808-Ljbffr
Let us tell you a bit about us
We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Let us tell you a bit about the opportunity
Reporting directly into the Team Leader of Payouts, this role is dedicated to proactively enabling the effective day to day management of payout support for our Introducers, Sales Team and Payouts Team.
Following the loading of legally binding documentation carried out by the Payouts team, this role is responsible for contacting our Introducers and requesting missing or incomplete information in order to enable the transaction to continue through to pay out. The role involves working across all verticals of SME Broker to ensure an accurate and timely processing of payments.
To act as an ambassador of the Bank’s vision to; Back more people to go for it in life and in business.
What will your day look like?
To work closely with our Payout team, Sales team and Operational teams to ensure a first class customer experience whilst achieving the agreed service levels
Relaying additional information requirements to our Introducers in timely and professional manner
To ensure that all documentation is present and correct for its final quality checks and payout, ensuring attention to detail at all times
To minimise risk to the business by adhering to KYC, risk policies and other regulatory requirements
What do we expect from you?
Asset Finance experience would be an advantage in order to relay information with confidence and expertise
Ability to deal with multiple priorities and meet SLA’s and KPI’s
Ability to successfully interface with various business departments
Work within financial services organisation’s
Experience in a sales, sales administration or customer services environment
What can you expect from us?
A friendly and flexible culture, the same as how we work with our customers.
A growing organisation that means there’s lots of opportunities to progress
A drive for continuous improvement, which you will be empowered to get behind from day one.
And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
Still curious?
Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note that we have a thorough referencing process, which includes criminal record checks.
We champion equality by supporting the exceptions to the rule and getting finance to where it’s needed.
We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.
#J-18808-Ljbffr
