Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
As an ambassador for L’Occitane, this role is to assist the Store Manager to effectively manage the store and team to consistently achieve the store operational and financial objectives.
Contract Type:
Permanent Weekly Hours:
37.5hrs per week
What Will You Do?
Day to Day
To support the Boutique Manager in all day to day operational and personnel responsibilities. Offer & provide demonstrations (including hand massage) to all customers. Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required. In conjunction with the Boutique manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines. Support the Boutique with security and general Health & Safety management & monitoring.
Commercial Flair
To drive KPI’s and drive results in order to reach and exceed targets. Understanding of different market types and customers. To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales. To embrace virtual social selling & looking for opportunity to drive the business forward digitally.
People
To lead by example and to support and mentor all new store employees during their induction & probationary period. To demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team. To coach & develop all team members wherever necessary and encourage self-development.
Reporting
Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI’s. Coordination of the store schedule and management of team time keeping, absence reporting and payroll.
Future Focus
Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers. Seek opportunities to support Brand through project work. Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do. To maintain good working relationships with Centre management/ BID teams. Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane.
Driving Results
Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way. Support in-Boutique and external customer events. Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate: A love of retail, demonstrated by 3 year’s plus of retail management experience. Excellent customer service skills. Strong leadership qualities. Confident and effective communication and listening skills. Able to demonstrate pro-active selling ability. Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives. Able to work effectively in a team. Reliable, honest and flexible. Positive and friendly attitude as well as consistent ability to operate at your best. What we offer you!* Discretionary Company Bonus scheme. Contribution Pension Scheme. Holiday Allowance – above statutory. Flexible Bank Holidays. Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year. Hybrid working for Office based staff– 3 days in the office. Work from Anywhere Policy – up to 4 weeks a year. Volunteering 1 Day. Half day leave for Birthday. One day’s holiday for NewlyWeds. Discount Scheme. Product allocation. Company benefits platform. Cycle to work scheme through Reward Gateway. Travel Loan through Reward Gateway. Subsidised health & wellbeing plan. Long service awards. Some eligibility criteria may apply. About L'OCCITANE EN PROVENCE
L’OCCITANE EN PROVENCE has been crafting beauty and wellbeing products since its creation in 1976 with the intention of sharing nature’s wonders with the world. We believe that beauty goes beyond what the eye can see. From seed to skin, we are holistic in our approach. We nurture nature and aim to create positive change in the world. And by doing so, we inspire those around us to do the same.
Not only an award-winning brand and a premium retailer, L’OCCITANE is proud to be a certified B Corp. From our field producers to our employees, our customers and our charity partners, we aim to leave a lasting, positive impact on our planet and people.
L’OCCITANE is an equal opportunities employer, committed to creating a diverse and inclusive workplace that is free from discrimination and harassment. This means that when making decisions about our employees’ careers, our main consideration is their ability to do their jobs and develop in their roles.
We recruit positive-minded people who share our core values and our commitment to sustainability. In return we offer competitive employment packages with multiple benefits, personal development programs and opportunities to grow and thrive as individuals. #J-18808-Ljbffr
As an ambassador for L’Occitane, this role is to assist the Store Manager to effectively manage the store and team to consistently achieve the store operational and financial objectives.
Contract Type:
Permanent Weekly Hours:
37.5hrs per week
What Will You Do?
Day to Day
To support the Boutique Manager in all day to day operational and personnel responsibilities. Offer & provide demonstrations (including hand massage) to all customers. Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required. In conjunction with the Boutique manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines. Support the Boutique with security and general Health & Safety management & monitoring.
Commercial Flair
To drive KPI’s and drive results in order to reach and exceed targets. Understanding of different market types and customers. To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales. To embrace virtual social selling & looking for opportunity to drive the business forward digitally.
People
To lead by example and to support and mentor all new store employees during their induction & probationary period. To demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team. To coach & develop all team members wherever necessary and encourage self-development.
Reporting
Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI’s. Coordination of the store schedule and management of team time keeping, absence reporting and payroll.
Future Focus
Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers. Seek opportunities to support Brand through project work. Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do. To maintain good working relationships with Centre management/ BID teams. Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane.
Driving Results
Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way. Support in-Boutique and external customer events. Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate: A love of retail, demonstrated by 3 year’s plus of retail management experience. Excellent customer service skills. Strong leadership qualities. Confident and effective communication and listening skills. Able to demonstrate pro-active selling ability. Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives. Able to work effectively in a team. Reliable, honest and flexible. Positive and friendly attitude as well as consistent ability to operate at your best. What we offer you!* Discretionary Company Bonus scheme. Contribution Pension Scheme. Holiday Allowance – above statutory. Flexible Bank Holidays. Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year. Hybrid working for Office based staff– 3 days in the office. Work from Anywhere Policy – up to 4 weeks a year. Volunteering 1 Day. Half day leave for Birthday. One day’s holiday for NewlyWeds. Discount Scheme. Product allocation. Company benefits platform. Cycle to work scheme through Reward Gateway. Travel Loan through Reward Gateway. Subsidised health & wellbeing plan. Long service awards. Some eligibility criteria may apply. About L'OCCITANE EN PROVENCE
L’OCCITANE EN PROVENCE has been crafting beauty and wellbeing products since its creation in 1976 with the intention of sharing nature’s wonders with the world. We believe that beauty goes beyond what the eye can see. From seed to skin, we are holistic in our approach. We nurture nature and aim to create positive change in the world. And by doing so, we inspire those around us to do the same.
Not only an award-winning brand and a premium retailer, L’OCCITANE is proud to be a certified B Corp. From our field producers to our employees, our customers and our charity partners, we aim to leave a lasting, positive impact on our planet and people.
L’OCCITANE is an equal opportunities employer, committed to creating a diverse and inclusive workplace that is free from discrimination and harassment. This means that when making decisions about our employees’ careers, our main consideration is their ability to do their jobs and develop in their roles.
We recruit positive-minded people who share our core values and our commitment to sustainability. In return we offer competitive employment packages with multiple benefits, personal development programs and opportunities to grow and thrive as individuals. #J-18808-Ljbffr
