Assistant Customer Development Manager
Full time, Permanent
We have an exciting opportunity for an Assistant Customer Development Manager to join our Sales team to strengthen the close working relationship we have with our NVOCC customers and to maximise their continued growth and profitability. The successful candidate
will report directly to the Senior Manager for Vertical Sales and work closely alongside the National CDM to help manage some of MSC’s largest customers. Good communication, organisation and networking skills are essential for the role along with an eye for
detail and a strong drive to win new business At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us Skills and experience you’ll bring to us Minimum 2 years shipping industry experience
Strong desire to acquire new business and nurture/develop existing business
Good negotiations skills and a confident manner, with the ability to develop close working relationships with customers and internal stakeholders
A positive attitude to solving business issues, working closely and collaborating with departments across the whole business
Communicate with confidence and interact professionally at all levels
Good excel, word and power point skills
Team player with strong work ethic
Proactive, analytical and results driven
Ability to produce a high standard of work, to prioritise and meet deadlines
Flexible attitude to working hours to meet deadlines with proven time management
Well organised and able to manage multiple projects / tasks at the same time
How you will help us and what you can expect Develop strategic objectives and strategies to achieve budgets in partnership with the NCDM and Senior Management
Lead office-based contact for all muti trade import and export NVO enquiries, issues and escalations
Attend and lead customer face to face / Teams meetings, deputising for the NCDM when required
Ownership of all the NVO’s muti trade Export spot quotes, distribution of monthly rate sheets and haulage tariffs, ensuring quotations are processed in a timely and accurate manner within agreed KPI’s and providing regular market feedback to the Trade teams
Develop new and existing business from pricing enquiries and pro-active customer phone calls, securing new business with a target driven approach, exploring all opportunities to increase volume by developing closer customer relationships
Close interaction with the Import and Export Trade teams to proactively retain and grow accounts, including any research and development required, mindful of contribution toward overall sales revenue targets and budgets
Regular analysis of performance statistics, creation of monthly reports, market studies and presentations
Influence strategic commercial decisions to improve overall profitability
Log customer interactions and manage Sales opportunity pipeline in CRM
Strong communication and liaison across the Commercial teams and the wider business to ensure operational support and efficiency
Maintenance and management of the NVOCC Import Landside agreements, ensuring all terms are correctly filed in the appropriate systems
Ownership of NVO invoice disputes - acknowledgement, investigation and resolution
Overall management of NVOCC accounts in absence of the NCDM
If you feel that this is the next step in your career, please apply now.
will report directly to the Senior Manager for Vertical Sales and work closely alongside the National CDM to help manage some of MSC’s largest customers. Good communication, organisation and networking skills are essential for the role along with an eye for
detail and a strong drive to win new business At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us Skills and experience you’ll bring to us Minimum 2 years shipping industry experience
Strong desire to acquire new business and nurture/develop existing business
Good negotiations skills and a confident manner, with the ability to develop close working relationships with customers and internal stakeholders
A positive attitude to solving business issues, working closely and collaborating with departments across the whole business
Communicate with confidence and interact professionally at all levels
Good excel, word and power point skills
Team player with strong work ethic
Proactive, analytical and results driven
Ability to produce a high standard of work, to prioritise and meet deadlines
Flexible attitude to working hours to meet deadlines with proven time management
Well organised and able to manage multiple projects / tasks at the same time
How you will help us and what you can expect Develop strategic objectives and strategies to achieve budgets in partnership with the NCDM and Senior Management
Lead office-based contact for all muti trade import and export NVO enquiries, issues and escalations
Attend and lead customer face to face / Teams meetings, deputising for the NCDM when required
Ownership of all the NVO’s muti trade Export spot quotes, distribution of monthly rate sheets and haulage tariffs, ensuring quotations are processed in a timely and accurate manner within agreed KPI’s and providing regular market feedback to the Trade teams
Develop new and existing business from pricing enquiries and pro-active customer phone calls, securing new business with a target driven approach, exploring all opportunities to increase volume by developing closer customer relationships
Close interaction with the Import and Export Trade teams to proactively retain and grow accounts, including any research and development required, mindful of contribution toward overall sales revenue targets and budgets
Regular analysis of performance statistics, creation of monthly reports, market studies and presentations
Influence strategic commercial decisions to improve overall profitability
Log customer interactions and manage Sales opportunity pipeline in CRM
Strong communication and liaison across the Commercial teams and the wider business to ensure operational support and efficiency
Maintenance and management of the NVOCC Import Landside agreements, ensuring all terms are correctly filed in the appropriate systems
Ownership of NVO invoice disputes - acknowledgement, investigation and resolution
Overall management of NVOCC accounts in absence of the NCDM
If you feel that this is the next step in your career, please apply now.
