Job Summary
The Assistant General Manager will work alongside the General Manager and other Assistant General Manager within the service line, to support the day-to-day operational management of Anaesthetic services to include Anaesthetics, Critical Care, Pain and Pre-Operative Assessment.
Roles and responsibilities will include the line management of administration and clerical staff; providing cohesive and compassionate leadership in order to support the effective and efficient organisation and delivery of services for the benefit of our patients and service users.
The post holder will work under the direction of, and with support from, the General Manager, alongside other managers, clinical leads and teams. There is opportunity to support operational and strategic planning of services and to lead on specific service improvements and projects.
Currently the two Assistant General Managers within the anaesthetic service take key responsibility for either Anaesthetics and Pain Management or Pre-Operative Assessment and Critical Care. This post will focus upon Pre-operative Assessment and Critical Care, whilst maintaining some fluidity and oversight across the entire service. This arrangement may be subject to change depending upon focus and the sharing of workloads.
Main duties of the job
Take responsibility for supporting the day-to-day operational management of defined clinical areas and departments, under the direction of, and with support from, the General Manager for Anaesthetic services.
Provide management and leadership of the administration and clerical staff within the Anaesthetic, Critical Care, Pain and Pre-Operative Assessment services, as agreed and jointly shared with the other AGM for anaesthetics.
Work collaboratively and cohesively with management, admin and clinical teams, within own and other specialties in order to deliver an effective and responsive service.
Work in close partnership with relevant stakeholders to drive improvement, embed change and standardise processes, based on local requirements and best practice.
Work alongside the General Manager and service leads to define, develop and continuously embed service line business planning and delivery within resource.
Provide leadership and support in a complex and rapidly changing environment, ensuring that governance and escalation processes and systems are adhered to.
About Us
Gloucestershire Hospitals is one of the largest hospital trusts in England serving a population of almost 620,000 people. Our people are at the heart of what we do. Our workforce is almost 9,000 strong and our caring and dedicated staff are recognised as providing good and outstanding patient-centred care across a range of clinical areas. We also have exceptional teams of professional services staff underpinning our vision every step of the way.
We are committed to recruiting the best people to work with us to achieve our vision of providing Best Care for Everyone and our success depends on the commitment and dedication of our staff. We are committed to diversity, inclusion and equality of opportunity for everyone, valuing and celebrating differences and encouraging a workplace and culture where all can thrive.
The anaesthetic service delivers care to patients across a broad range of specialties, within and outside of theatres, and also for those patients cared for within the Critical Care, Pre-operative Assessment and Pain management services. As an Assistant General Manager, you would be joining a committed and cohesive team, dedicated to deliver excellence for our patients and staff.
Job Description
Job responsibilities
Assist the General Manager in the day-to-day operational management of services, managing escalated issues and supporting service developments.
Work cohesively and collaboratively with members of the Pre-Operative Assessment, Critical Care, Anaesthetic and Pain Management teams to ensure that the service is managed efficiently and effectively for the benefit of service users and staff.
Take an active role in waiting list management and referral processes for the pre-operative assessment and also for the pain service if required. Support actions to improve the local and national recovery of patient waiting times.
Take an active lead in clinic utilisation within out-patient services, supporting and working with the specialty services to follow effective referral processes.
Support the Critical Care team with patient flow and management of demand, liaising with the site team, duty managers and other operational leads within escalation processes when required.
Develop business proposals and assist the General Manager in the implementation of business plans, operational strategies and delivery of Trust objectives.
Manage and lead the administrative and clerical staff within the service, to include direct line management; oversee appraisals and mandatory training, ensuring compliance with Trust targets.
Identify any training needs and assist with implementing and delivering training/workshops as required.
Monitor performance and sickness absence and take appropriate action when necessary.
Lead the administration/clerical teams through any planned changes and support them to deliver a high-quality service.
The post holder will be required to undertake any other appropriate duties according to the needs of the service. This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with the post holder before variations to the job description are made.
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