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Location: Pembroke, ON
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Job Type: Full Time
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Start Date: ASAP
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Number of Positions: 1
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THE OPPORTUNITY:
ASSISTANT GENERAL MANAGER
REPORTS TO GENERAL MANAGER
THE COMPANY:
With 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. Our management team oversees the day-to-day activities of almost 90 hotels, making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse, with hotels from Vancouver, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are experientially diverse. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio. The Assistant General Manager is primarily responsible for the operations of the front office department while supporting the General Manager in the day-to-day operation of all departments in times of absence and as required, maintaining high standards of quality, guest, and employee satisfaction. ACTIVITIES:
The duties and responsibilities for the Assistant General Manager include, but are not limited to: Leadership, training, and performance management of all departments with particular responsibility for the Front Office Operations. “Hands-on” and active member of the front desk team, performing the role of guest service representative and night audit as scheduled. Implement and maintain all company policies and procedures. Ensure 100% guest satisfaction. Ensure Revenue Management goals are met or exceeded. Develop, prepare, execute, and achieve financial goals. Hire, train, support, and coach staff to create a productive, efficient team. Oversee and participate in day-to-day operations and sales activities. Act as a representative of the management team to hotel guests, employees, and members of the community. Ensure the proper housekeeping and maintenance of the hotel’s physical facilities, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards, and budget control. Increase Market Share by knowing the hotel’s position to the local competition and ensuring that plans are developed and executed to improve that position by maximizing hotel sales. Report and follow procedures regarding any injuries and accidents in the workplace, instruct staff to follow safe working practices, and enforce Health and Safety regulations. Ensure that all appropriate systems and controls are in place to produce accurate reports. Responsible for purchasing, inventory, and other controls. Fill in for any vacant shifts as needed and assigned by the General Manager. Perform functions of the General Manager in his or her absence. Assist with bi-weekly payroll processing in the absence of the General Manager. Assist with other duties and responsibilities associated with the Assistant General Manager position as assigned by the General Manager. COMPETENCIES WE ARE SEEKING:
Minimum 3 years supervisory experience, preferably within the hospitality industry. Ability to deal with all levels of management, staff, and owners in a professional manner. Experience in the supervision of personnel: recruitment, training, and motivation. Background in the development and execution of business, marketing, and sales plans and operating budgets. Proficient/familiarity with computerized systems. Ability to work within deadlines. Proven ability to manage multi-tasked assignments. Familiarity with accounting principles. Familiarity with hotel operations is an asset. Will be required to work a variety of days, evenings, weekends, and holidays. InnVest Hotels is an inclusive employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications; however, only those applicants selected for an interview will be contacted.
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ASSISTANT GENERAL MANAGER
REPORTS TO GENERAL MANAGER
THE COMPANY:
With 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. Our management team oversees the day-to-day activities of almost 90 hotels, making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse, with hotels from Vancouver, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are experientially diverse. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio. The Assistant General Manager is primarily responsible for the operations of the front office department while supporting the General Manager in the day-to-day operation of all departments in times of absence and as required, maintaining high standards of quality, guest, and employee satisfaction. ACTIVITIES:
The duties and responsibilities for the Assistant General Manager include, but are not limited to: Leadership, training, and performance management of all departments with particular responsibility for the Front Office Operations. “Hands-on” and active member of the front desk team, performing the role of guest service representative and night audit as scheduled. Implement and maintain all company policies and procedures. Ensure 100% guest satisfaction. Ensure Revenue Management goals are met or exceeded. Develop, prepare, execute, and achieve financial goals. Hire, train, support, and coach staff to create a productive, efficient team. Oversee and participate in day-to-day operations and sales activities. Act as a representative of the management team to hotel guests, employees, and members of the community. Ensure the proper housekeeping and maintenance of the hotel’s physical facilities, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards, and budget control. Increase Market Share by knowing the hotel’s position to the local competition and ensuring that plans are developed and executed to improve that position by maximizing hotel sales. Report and follow procedures regarding any injuries and accidents in the workplace, instruct staff to follow safe working practices, and enforce Health and Safety regulations. Ensure that all appropriate systems and controls are in place to produce accurate reports. Responsible for purchasing, inventory, and other controls. Fill in for any vacant shifts as needed and assigned by the General Manager. Perform functions of the General Manager in his or her absence. Assist with bi-weekly payroll processing in the absence of the General Manager. Assist with other duties and responsibilities associated with the Assistant General Manager position as assigned by the General Manager. COMPETENCIES WE ARE SEEKING:
Minimum 3 years supervisory experience, preferably within the hospitality industry. Ability to deal with all levels of management, staff, and owners in a professional manner. Experience in the supervision of personnel: recruitment, training, and motivation. Background in the development and execution of business, marketing, and sales plans and operating budgets. Proficient/familiarity with computerized systems. Ability to work within deadlines. Proven ability to manage multi-tasked assignments. Familiarity with accounting principles. Familiarity with hotel operations is an asset. Will be required to work a variety of days, evenings, weekends, and holidays. InnVest Hotels is an inclusive employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications; however, only those applicants selected for an interview will be contacted.
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