Get ready to be part of something truly extraordinary at Hilton Woking, taking a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.
Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar,
GLOW , indulge in culinary delights at the all-dining restaurant,
OXBO , and enjoy breathtaking views at the chic Sky Bar,
LOFT . The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business. A WORLD OF REWARDS Annual Salary of £27,000 Uniform provided
and laundered Free and healthy meals
when on duty Grow your Career Personal Development programmes
designed to support you at every step of your career A chance to make a difference
through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com ) Team Member Travel Program : discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts:
with Perks at Work Holiday:
28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Modern and inclusive
Team Member’s areas Travel:
We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community. An Assistant Guest Relations Manager supports the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As an Assistant Guest Relations Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Relations Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist with the overseeing of the entire Front Office operation to maintain high standards Seek Guest feedback and make operational improvements Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Manage staff performance issues in compliance with company policies and procedures Assist in the recruiting, managing, training and developing the Reception Team Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Assistant Guest Relations Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Guest Services within the hotel/leisure/retail High level of IT proficiency High level of commercial awareness and sales capabilities Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels -
Hilton Brands | Global Hospitality Company
#J-18808-Ljbffr
GLOW , indulge in culinary delights at the all-dining restaurant,
OXBO , and enjoy breathtaking views at the chic Sky Bar,
LOFT . The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business. A WORLD OF REWARDS Annual Salary of £27,000 Uniform provided
and laundered Free and healthy meals
when on duty Grow your Career Personal Development programmes
designed to support you at every step of your career A chance to make a difference
through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com ) Team Member Travel Program : discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts:
with Perks at Work Holiday:
28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Modern and inclusive
Team Member’s areas Travel:
We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community. An Assistant Guest Relations Manager supports the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As an Assistant Guest Relations Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Relations Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist with the overseeing of the entire Front Office operation to maintain high standards Seek Guest feedback and make operational improvements Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Manage staff performance issues in compliance with company policies and procedures Assist in the recruiting, managing, training and developing the Reception Team Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Assistant Guest Relations Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Guest Services within the hotel/leisure/retail High level of IT proficiency High level of commercial awareness and sales capabilities Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels -
Hilton Brands | Global Hospitality Company
#J-18808-Ljbffr
