Please
note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders). Our Values We are KIND We are OPEN We pursue EXCELLENCE We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population. Job overview
We are looking for a highly motivated and enthusiastic person, with recent administrative/secretarial experience, to join our Ophthalmology Secretarial Team at York Hospital to provide support to the medical secretaries and their consultant teams. We are a welcoming, friendly, supportive, and inclusive team with a good work ethic. If you think you fit these criteria – read on…we look forward to hearing from you! Base: York Main duties of the job
Excellent administration/secretarial skills and audio-typing skills are vital, as well as a good understanding of customer relations since regular contact is required to deal with queries from patients, consultants, and GPs. You will be responsible for typing clinical and administrative letters, answering telephone enquiries, general administration tasks, as well as covering the Medical Secretaries during periods of absence. The successful candidate will be required to work well under pressure, with the ability to prioritise the demands of a busy office and manage their time and workload effectively. You will also be required to work unsupervised and communicate with the Ophthalmology Consultants on a regular basis. A good, accurate typing speed is essential, and a knowledge of medical terminology would be an advantage. You will work closely with clinical and non-clinical staff with a patient centric approach. Previous/current NHS experience would be an advantage. Working for our organisation
We offer a range of benefits to support our staff including: Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 27 days holiday rising to 33 days (depending on NHS Trust service) A variety of different types of paid and unpaid leave covering emergency and planned leave Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme NHS Car Lease scheme and Cycle to Work scheme An extensive range of learning and development opportunities Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages. Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Person specification
Education
GCSE English Language, Grade C or above (or equivalent) Qualification or appropriate training in Customer Service ECDL Experience
Knowledge of office applications and procedures Experience of working in a customer focused environment Experience of using a variety of IT applications, including Microsoft Office Knowledge of medical terminology NHS Experience Skills
Effective communication skills, verbal and written Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated information whilst subject to frequent interruption Ability to cope with distressing and emotional situations with patients, relatives and staff High level of interpersonal skills, including sensitivity, diplomacy and empathy Excellent organisational skills Ability to exercise judgement and resolve problems DBS Checks Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. By applying you are agreeing to this undertaking. If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £27.38 for a standard check and £55.38 for an enhanced check. The level of check will be determined by the post you are applying for. Please note that Volunteers and Bank only staff will not be charged. The Disclosure and Barring Service (DBS) offers a confidential checking service for transgender applicants in accordance with the Gender Recognition Act 2004. This is known as the sensitive applications route, and is available for all levels of DBS check - basic, standard and enhanced. Employer certification / accreditation badges Name Kath Smith Job title Operational Support Manager Email address kath.smith10@nhs.net Telephone number 01723236129 Additional information Contact name: Gill Little Medical Secretary Contact email address: gillian.little2@nhs.net
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note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders). Our Values We are KIND We are OPEN We pursue EXCELLENCE We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population. Job overview
We are looking for a highly motivated and enthusiastic person, with recent administrative/secretarial experience, to join our Ophthalmology Secretarial Team at York Hospital to provide support to the medical secretaries and their consultant teams. We are a welcoming, friendly, supportive, and inclusive team with a good work ethic. If you think you fit these criteria – read on…we look forward to hearing from you! Base: York Main duties of the job
Excellent administration/secretarial skills and audio-typing skills are vital, as well as a good understanding of customer relations since regular contact is required to deal with queries from patients, consultants, and GPs. You will be responsible for typing clinical and administrative letters, answering telephone enquiries, general administration tasks, as well as covering the Medical Secretaries during periods of absence. The successful candidate will be required to work well under pressure, with the ability to prioritise the demands of a busy office and manage their time and workload effectively. You will also be required to work unsupervised and communicate with the Ophthalmology Consultants on a regular basis. A good, accurate typing speed is essential, and a knowledge of medical terminology would be an advantage. You will work closely with clinical and non-clinical staff with a patient centric approach. Previous/current NHS experience would be an advantage. Working for our organisation
We offer a range of benefits to support our staff including: Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 27 days holiday rising to 33 days (depending on NHS Trust service) A variety of different types of paid and unpaid leave covering emergency and planned leave Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme NHS Car Lease scheme and Cycle to Work scheme An extensive range of learning and development opportunities Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages. Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Person specification
Education
GCSE English Language, Grade C or above (or equivalent) Qualification or appropriate training in Customer Service ECDL Experience
Knowledge of office applications and procedures Experience of working in a customer focused environment Experience of using a variety of IT applications, including Microsoft Office Knowledge of medical terminology NHS Experience Skills
Effective communication skills, verbal and written Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated information whilst subject to frequent interruption Ability to cope with distressing and emotional situations with patients, relatives and staff High level of interpersonal skills, including sensitivity, diplomacy and empathy Excellent organisational skills Ability to exercise judgement and resolve problems DBS Checks Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. By applying you are agreeing to this undertaking. If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £27.38 for a standard check and £55.38 for an enhanced check. The level of check will be determined by the post you are applying for. Please note that Volunteers and Bank only staff will not be charged. The Disclosure and Barring Service (DBS) offers a confidential checking service for transgender applicants in accordance with the Gender Recognition Act 2004. This is known as the sensitive applications route, and is available for all levels of DBS check - basic, standard and enhanced. Employer certification / accreditation badges Name Kath Smith Job title Operational Support Manager Email address kath.smith10@nhs.net Telephone number 01723236129 Additional information Contact name: Gill Little Medical Secretary Contact email address: gillian.little2@nhs.net
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