Assistant Service Manager – Housing Partnerships

About Us At Hounslow We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About Our Commitment To Diversity And Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form. Our Benefits About The Role This is an exciting opportunity to be part of our Housing Partnerships Team as an Assistant Service Manager. In this role, you will contribute to the relationships between housing, services corporately across the Council, and partners to ensure that we are responsive, forward-looking, performance-driven and customer-focused, whilst contributing to the overall management of the Council and the modern delivery and improved performance of its services. You will assist with the development and implementation of policies, procedures and best practice to enhance service delivery, improve enquiry and complaints handling, and improve performance. About The Team You’ll Be Working In You will be responsible for the direct line-management of 1x career grade project officer plus additional seconded or fixed-term project officers, as required. This incorporates accountability for the performance of these staff including mentoring, management and assessing performance. You must manage workloads within and across teams to ensure resources are targeted in the right place at the right time and cross-cutting issues are identified with joined-up solutions borough-wide. Above all you must work effectively in a changeable environment, leading a team to achieve targets and service objectives with competing priorities, while continuously improving our service offer to tenants to meet changing needs and integrate digital solutions. About You If the points below resonate with you, we’d love you to put in an application: Ability to build and maintain a wide network of internal and external relationships and facilitate multi-agency working in the best interests of the council and service users. A self-starter with a ‘can do’ attitude, displaying a high level of interpersonal and influencing skills with the ability to self-learn and develop bespoke solutions. Ability to develop project plans, manage projects in line with natural or prescribed project management frameworks, including coordinating simultaneous delivery of multiple projects. Read more about the work you’ll be doing in the Role Profile. When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact: Email: Interviews for this job will be held between Monday 3rd March 2025 and Friday 14th March 2025.

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