About Us At Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
About The Role
This is an exciting opportunity to join Homelessness, Independence and Preventative Services, Property Procurement Accommodation Service, which adopts a preventative approach across the housing, health and social care agendas. Your primary focus will be to lead the Council’s Temporary Accommodation tenancy management service. You must be professional, energetic and enthusiastic as we are interested in what you can bring to help us improve and develop our services to support some of our most vulnerable residents. You will be required to manage five Temporary Accommodation Officers and two Hostel Caretakers. You must be able to learn and develop your knowledge required for this role and be able to travel independently around the Borough.
About The Team You’ll Be Working In
This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.
You will be responsible for the operational lead of the Council's TA tenancy management service, including hostel stock and council properties used as short-term temporary accommodation stock pending regeneration, pursuant to the requirements of PVII Housing Act 1996 as amended. You will ensure that all forms of temporary accommodation meet the legal health and safety standards and ensure health and safety checks and regular fire alarm testing and drills are implemented across all Council owned hostels that are used for temporary accommodation placements. You will be responsible for the agreements and contractual arrangements between the Council and accommodation providers by undertaking performance monitoring of the contractual and management agreements, ensuring actions are taken to address non-compliance. You will manage allocated staff and resources using core processes and procedures consistently across the assigned operational activities in an efficient manner that is in compliance with all relevant policies and guidelines. You will support the Service Manager in developing and implementing innovative solutions and new schemes for temporary accommodation, taking a supporting role in negotiations with service providers, including social landlords, private sector landlords and other stakeholders.
About You
You have a strong ability to lead, motivate, manage and develop staff in a challenging, high volume, fast paced working environment, supporting staff to deal effectively with the demands of frontline work while delivering key service objectives. You have expert communication skills both verbally and in writing to engage effectively with a broad range of people to influence, negotiate and persuade and achieve multi-disciplinary outcomes across services. You act with integrity, take personal responsibility and handle stress effectively, being a confident decision maker while motivating others to achieve successful corporate preventative outcomes, using proactive and creative solutions. You work flexibly and independently, adapting to changing needs and proactively keep the team up to date with legislation, policy and guidance to ensure legally compliant recommendations and decisions. You have excellent analytical and problem solving skills, a comprehensive understanding of issues faced by vulnerable people and you work collaboratively with others to meet a range of needs while leading and managing a team to achieve targets and service objectives and make the team the very best it can be. Trained in HHSRS is desirable.
If the points below resonate with you, we’d love you to put in an application:
Are you passionate about customer services? Are you an experienced homelessness professional? Are you looking to working in a forward thinking and progressive housing department?
Read more about the work you’ll be doing in the Role Profile.
Qualifications:
Trained in HHSRS Desirable
Essential For The Role:
Basic DBS
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email:
Interviews for this job will be held between Monday 3rd March 2025 and Friday 14th March 2025.
#J-18808-Ljbffr
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
About The Role
This is an exciting opportunity to join Homelessness, Independence and Preventative Services, Property Procurement Accommodation Service, which adopts a preventative approach across the housing, health and social care agendas. Your primary focus will be to lead the Council’s Temporary Accommodation tenancy management service. You must be professional, energetic and enthusiastic as we are interested in what you can bring to help us improve and develop our services to support some of our most vulnerable residents. You will be required to manage five Temporary Accommodation Officers and two Hostel Caretakers. You must be able to learn and develop your knowledge required for this role and be able to travel independently around the Borough.
About The Team You’ll Be Working In
This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.
You will be responsible for the operational lead of the Council's TA tenancy management service, including hostel stock and council properties used as short-term temporary accommodation stock pending regeneration, pursuant to the requirements of PVII Housing Act 1996 as amended. You will ensure that all forms of temporary accommodation meet the legal health and safety standards and ensure health and safety checks and regular fire alarm testing and drills are implemented across all Council owned hostels that are used for temporary accommodation placements. You will be responsible for the agreements and contractual arrangements between the Council and accommodation providers by undertaking performance monitoring of the contractual and management agreements, ensuring actions are taken to address non-compliance. You will manage allocated staff and resources using core processes and procedures consistently across the assigned operational activities in an efficient manner that is in compliance with all relevant policies and guidelines. You will support the Service Manager in developing and implementing innovative solutions and new schemes for temporary accommodation, taking a supporting role in negotiations with service providers, including social landlords, private sector landlords and other stakeholders.
About You
You have a strong ability to lead, motivate, manage and develop staff in a challenging, high volume, fast paced working environment, supporting staff to deal effectively with the demands of frontline work while delivering key service objectives. You have expert communication skills both verbally and in writing to engage effectively with a broad range of people to influence, negotiate and persuade and achieve multi-disciplinary outcomes across services. You act with integrity, take personal responsibility and handle stress effectively, being a confident decision maker while motivating others to achieve successful corporate preventative outcomes, using proactive and creative solutions. You work flexibly and independently, adapting to changing needs and proactively keep the team up to date with legislation, policy and guidance to ensure legally compliant recommendations and decisions. You have excellent analytical and problem solving skills, a comprehensive understanding of issues faced by vulnerable people and you work collaboratively with others to meet a range of needs while leading and managing a team to achieve targets and service objectives and make the team the very best it can be. Trained in HHSRS is desirable.
If the points below resonate with you, we’d love you to put in an application:
Are you passionate about customer services? Are you an experienced homelessness professional? Are you looking to working in a forward thinking and progressive housing department?
Read more about the work you’ll be doing in the Role Profile.
Qualifications:
Trained in HHSRS Desirable
Essential For The Role:
Basic DBS
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email:
Interviews for this job will be held between Monday 3rd March 2025 and Friday 14th March 2025.
#J-18808-Ljbffr
