Assistant Spa Manager

WHO WE ARE Champneys is a destination health spa chain with resorts, hotels and day spas located in the English counties of Bedfordshire, Cheshire, Hertfordshire, Hampshire, Kent and Leicestershire. Founded on the philosophy that Health, Beauty and Wellbeing are inextricably intertwined, Champneys is passionate about creating experiences that promote wellness and wellbeing as well as being leaders in developing treatments to make our guests feel happier and healthier inside and out. We are a family-run business operating with the highest commercial standards and with complex and diverse operations, including operations within the area of academia. ROLE OBJECTIVE This role is integral to the promotion and influence of our Brand. The spa operation is the very essence of our brand, and as such, the role is a key part of our operation. We work in times of constant evolution and development; it is therefore an essential requirement that you remain knowledgeable in your specialist area and use this knowledge to support your team and ensure that the highest standards are met. MAIN DUTIES AND RESPONSIBILITIES Assist in ensuring the effective professional management of the daily operation of the Spa Department. Manage good staff/colleagues’ relationships within the department. Assist with training and development to ensure ultimate client care. Operate the Spa Department in a cost-effective manner in line with department budgets. Assist in managing Spa employees to achieve retail and treatment sales targets as set. Assist the management of the platinum service within the Spa Department. Carry out department inspections and report findings to the Spa Manager and Spa Director. Ensure procedures in the department support ultimate client care. Assess and recruit required staff. Ensure all new staff receive a detailed department induction and company induction. Ensure the treatment desk is covered at all times. Ensure all departmental billing is carried out accurately and on time; liaise with ‘Front of House’ to ensure correct billing. Distribute workload evenly among all staff. Ensure high standards of presentation and cleanliness are maintained at all times within the department. Ensure schedules are suitable and care is taken in the planning of guests' stays. Train all front-line staff in the standards and procedures required. Analyze complaints and carry out training when needed. HEALTH & SAFETY Ensure all members of staff are aware of actions to be taken in the event of a fire; ensure safety of all equipment at all times. Be aware of any hazardous substances in use within your department; if they are notifiable substances, notify your General Manager/Maintenance Manager to ensure they are registered. Ensure that all members of staff are aware of all aspects of safety connected with their roles. Ensure that all members of staff are wearing protective clothing if necessary for a particular job or treatment. All members of staff must be properly trained and qualified before performing any treatment/class. You will support the overall responsibility for Health & Safety within the department and ensure that the first-aid box within your department is maintained and stocked. KNOWLEDGE AND UNDERSTANDING Knowledge of all treatment procedures and products and the ability to adapt treatments to a client's needs. Knowledge of the team’s skills and areas trained in to allocate work effectively. Knowledge of all Fire, Health and Safety Procedures, ensuring your team is also knowledgeable. QUALIFICATIONS Proven experience in management and team supervision within a spa or retail environment. Strong leadership and communication skills. Effective time management and organizational abilities. Administrative experience with a focus on customer service. Due to the nature of the business and natural evolvement, this list is not exhaustive. You will be required to carry out any reasonable task in line with the role that you are employed to carry out. Job Type: Full-time Additional pay: Bonus scheme Performance bonus Benefits: Company events Discounted or free food Employee discount Free parking Gym membership On-site parking Schedule: Monday to Friday Weekend availability Education: GCSE or equivalent (preferred) Experience: Retail sales: 1 year (preferred) Supervising experience: 1 year (preferred) Customer service: 1 year (preferred) Retail management: 1 year (preferred) Management: 1 year (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Reference ID: Assistant Spa Manager TRING

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