Assistant Spa Manager

** SPA EXPERIENCE ESSENTIAL** WHO WE ARE Champneys is a destination health spa chain with resorts, hotels and day spas located in the English counties of Bedfordshire, Cheshire, Hertfordshire, Hampshire, Kent and Leicestershire. Founded on the philosophy that Health, Beauty and Wellbeing are inextricably intertwined, Champneys is passionate about creating experiences that promote wellness and wellbeing as well as being leaders in developing treatments to make our guests feel happier and healthier inside and out. We are a family run business operating with the highest commercial standards and with complex and diverse operations, including operations within the area of academia. ROLE OBJECTIVE This role is integral to the promotion and influence of our Brand. The spa operation is the very essence of our brand, and as such, the role is a key part of our operation. We work in times of constant evolution and development; it is therefore an essential requirement that you remain knowledgeable in your specialist area and use this knowledge to support your team and ensure that the highest standards are met. MAIN DUTIES AND RESPONSIBILITIES Assist in ensuring the effective professional management of the daily operation of the Spa Department. Manage good staff/colleagues’ relationships within the department. Assist with training and development to ensure ultimate client care. Operate the Spa Department in a cost-effective manner in line with department budgets. Assist in managing Spa employees to achieve retail and treatment sales targets as set. Assist the management of the platinum service within the Spa Department. Carry out department inspections and report findings to the Spa Manager and Spa Director. Ensure procedures in the department support ultimate client care. Assessment and recruitment of required staff. Ensure all new staff receive a detailed department induction and company induction. Ensure the treatment desk is covered at all times. Ensure all departmental billing is carried out accurately and on time. Liaise with ‘Front of House’ to ensure correct billing. Distribute workload evenly among staff. Ensure high standards of presentation and cleanliness are always maintained within the department. Plan schedules suitable for guests’ stays. Train all front-line staff in the standards and procedures required. Analyze complaints and carry out training when needed. HEALTH & SAFETY Ensure all staff are aware of actions to be taken in the event of a fire and ensure the safety of all equipment at all times. Be aware of any hazardous substances in use within your department; notify your General Manager/Maintenance Manager if they are notifiable substances. Ensure that all staff are aware of all aspects of safety connected with their roles. Ensure that all staff wear protective clothing if necessary for a particular job or treatment. Ensure all staff are properly trained and qualified before performing any treatment/class. Support the overall responsibility for Health & Safety within the department and ensure that the first-aid box is maintained and stocked. KNOWLEDGE AND UNDERSTANDING Knowledge of all treatment procedures and products, with the ability to adapt treatments to clients' needs. Knowledge of the team's skills and areas trained in for effective work allocation. Knowledge of all Fire, Health and Safety Procedures, ensuring your team is also knowledgeable. Due to the nature of the business and natural evolution, this list is not exhaustive. You will be required to carry out any reasonable task in line with the role that you are employed to carry out. Full-time position with every other weekend required. Job Type:

Full-time Benefits: Company events Discounted or free food Employee discount Free parking Gym membership On-site parking Schedule: Monday to Friday Application question(s): LEVEL 3 & ABOVE BEAUTY QUALIFICATION REQUIRED Education: GCSE or equivalent (preferred) Experience: Management: 1 year (preferred) Work Location:

In person Reference ID:

ASSISTANT MANAGER TRING

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