Assistant Store Manager/Cheltenham (Wyncote)
Work Location:
Wyncote, Pennsylvania, United States of America
Hours:
40
Pay Details:
$28.25 - $42.50 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter.
Line of Business:
Personal & Commercial Banking
Job Description:
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.
Depth & Scope:
Leads a team of advice and service colleagues in the achievement of individual and Store objectives.
Provides day-to-day team leadership and work direction to ensure effective delivery of personalized service and advice.
Leads the team in overseeing complex sales advice activities.
Responsible for driving and reinforcing Advice activities for the team.
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends.
Effectively handles critical and/or high-risk issues.
Drives Advice Behaviors within the team.
Establishes work direction and role ownership on delivering advice.
Delivers end to end advice to Customers.
Contributes to the achievement of business objectives.
Actively participates in community events, promoting the TD Brand.
Connects with Customers/Prospects, provides financial advice, and deepens relationships.
Education & Experience:
Undergraduate degree or equivalent experience.
2+ years experience working with customers and/or sales.
Supervisory or leadership experience preferred.
Demonstrated ability to provide Legendary Customer Service.
Strong verbal and written communication skills.
Sales and Operational Management skills.
Proficient in Microsoft Office.
Must maintain an active registration status with NMLS upon hire.
Customer Accountabilities:
Creates an environment where the team interacts with Customers in a warm and engaging manner.
Contributes to the achievement of business objectives by attracting, acquiring and retaining Customers.
Leads and reinforces Customer service activities.
Acts as an escalation point for Customer problem resolution.
Creates personal experiences by getting to know each Customer's needs.
Employee/Team Accountabilities:
Leads and supports a high performing team; provides ongoing feedback and performance reviews.
Contributes to the process of setting performance objectives for the team.
Participates in the recruitment and selection process for all hires.
Acts as a brand champion for your business area/function and the bank.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.
Additional Information:
We’re delighted that you’re considering building a career with TD. We’re committed to providing the support our colleagues need to thrive both at work and at home.
Accommodation:
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Wyncote, Pennsylvania, United States of America
Hours:
40
Pay Details:
$28.25 - $42.50 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter.
Line of Business:
Personal & Commercial Banking
Job Description:
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.
Depth & Scope:
Leads a team of advice and service colleagues in the achievement of individual and Store objectives.
Provides day-to-day team leadership and work direction to ensure effective delivery of personalized service and advice.
Leads the team in overseeing complex sales advice activities.
Responsible for driving and reinforcing Advice activities for the team.
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends.
Effectively handles critical and/or high-risk issues.
Drives Advice Behaviors within the team.
Establishes work direction and role ownership on delivering advice.
Delivers end to end advice to Customers.
Contributes to the achievement of business objectives.
Actively participates in community events, promoting the TD Brand.
Connects with Customers/Prospects, provides financial advice, and deepens relationships.
Education & Experience:
Undergraduate degree or equivalent experience.
2+ years experience working with customers and/or sales.
Supervisory or leadership experience preferred.
Demonstrated ability to provide Legendary Customer Service.
Strong verbal and written communication skills.
Sales and Operational Management skills.
Proficient in Microsoft Office.
Must maintain an active registration status with NMLS upon hire.
Customer Accountabilities:
Creates an environment where the team interacts with Customers in a warm and engaging manner.
Contributes to the achievement of business objectives by attracting, acquiring and retaining Customers.
Leads and reinforces Customer service activities.
Acts as an escalation point for Customer problem resolution.
Creates personal experiences by getting to know each Customer's needs.
Employee/Team Accountabilities:
Leads and supports a high performing team; provides ongoing feedback and performance reviews.
Contributes to the process of setting performance objectives for the team.
Participates in the recruitment and selection process for all hires.
Acts as a brand champion for your business area/function and the bank.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.
Additional Information:
We’re delighted that you’re considering building a career with TD. We’re committed to providing the support our colleagues need to thrive both at work and at home.
Accommodation:
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr
