Location:
Leeds, United Kingdom Salary:
24000GBP DoE
We are currently seeking a Junior Application Support Engineer to join our team supporting local authorities in utilising System C’s market leading Education and Social Services and Case Management software, Liquidlogic. Duties and Responsibilities: Main Responsibilities: Provide support to customers as part of the Application Support team. Investigate, analyse and problem-solve Incidents raised via our Incident Management System, Jira. Use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause. Liaise with Problem Management, Development and Product teams as well as Third Party subcontractors when required. Replicating issues in the applications, using local test systems to identify potential bugs to be logged with Development for fix. Communicate with customers regularly over issues and problems that they encounter. Support customers on our own hosted servers as well as on-premises servers. Skills and Experience: This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. IT literate. Strong written and verbal communication skills both internally and externally and ability to communicate with other members of the team. Ability to prioritise and execute tasks. Strong analytical and diagnostic skills. Knowledge and experience of working with SQL Server and writing SQL / T-SQL queries for fixing data issues. Strong 2nd line software / application support experience. Experience of Microsoft Windows Server and applications. Jira/Confluence knowledge.
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Leeds, United Kingdom Salary:
24000GBP DoE
We are currently seeking a Junior Application Support Engineer to join our team supporting local authorities in utilising System C’s market leading Education and Social Services and Case Management software, Liquidlogic. Duties and Responsibilities: Main Responsibilities: Provide support to customers as part of the Application Support team. Investigate, analyse and problem-solve Incidents raised via our Incident Management System, Jira. Use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause. Liaise with Problem Management, Development and Product teams as well as Third Party subcontractors when required. Replicating issues in the applications, using local test systems to identify potential bugs to be logged with Development for fix. Communicate with customers regularly over issues and problems that they encounter. Support customers on our own hosted servers as well as on-premises servers. Skills and Experience: This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. IT literate. Strong written and verbal communication skills both internally and externally and ability to communicate with other members of the team. Ability to prioritise and execute tasks. Strong analytical and diagnostic skills. Knowledge and experience of working with SQL Server and writing SQL / T-SQL queries for fixing data issues. Strong 2nd line software / application support experience. Experience of Microsoft Windows Server and applications. Jira/Confluence knowledge.
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