Associate – Digital Product Operations (Raw Data Analyst)

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Partner and Product Enablement (PPE) is part of American Express Network and Acquirer Solutions. The team is primarily responsible for customer setups between their network and the American Express network, certifications (host authorizations, submissions, product, terminal, etc.). Our main customers are merchants, processors, network issuers, acquirers, and vendors. The mission of PPE is to ensure our business partners can successfully transact with the American Express Network according to American Express specifications, rules, and regulations.

How will you make an impact in this role?

The Raw Data Analyst is responsible for designing, implementing, maintaining, and troubleshooting file transfer systems and processes. This role requires collaboration with various IT and business internal and external teams to understand requirements, ensure data integrity, and streamline file exchange processes. Key areas include data integration, protocol management, process automation, security, and compliance.

Key Responsibilities:

File Transfer Management:

• Set up, monitor, and maintain secure file transfer systems.
• Ensure smooth and reliable file transfers across various platforms and networks, both internally and with external partners.

System Analysis and Optimization:

• Analyze current file transfer processes and identify areas for improvement.
• Develop solutions to increase efficiency, reduce errors, and minimize file transfer times.

Requirements Gathering and Documentation:

• Work with stakeholders to understand their file transfer needs and requirements.
• Document workflows, specifications, and any configurations related to file transfers.

Protocol Configuration and Setup:

• Configure file transfer protocols, such as SFTP, Connect:Direct, AS2, and HTTPS, based on requirements.
• Manage access controls, encryption standards, and security configurations.

Error Handling and Troubleshooting:

• Investigate and resolve file transfer errors, failed jobs, or other issues.
• Implement error-handling protocols to ensure minimal data loss or delays in file transfers.

Security and Compliance:

• Implement and maintain secure file transfer solutions aligned with industry security standards.

Monitoring and Reporting:

• Set up monitoring tools and alerts to proactively identify and address potential issues.
• Generate reports on file transfer success rates, errors, and other key performance metrics.

Minimum Qualifications

Technical Skills:

• Knowledge of file transfer protocols (FTP, SFTP, FTPS, AS2, HTTPS).

Analytical Skills:

• Strong problem-solving skills to diagnose and resolve issues quickly.
• Ability to analyze complex workflows and design efficient solutions.

Security Knowledge:

• Understanding of encryption, data protection, and secure transfer practices.

Soft Skills:

• Strong communication skills to work effectively with non-technical stakeholders.
• Ability to document technical processes in a clear, concise manner.

Preferred Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.
• Prior experience in a systems analyst or IT support role, preferably within data integration or file transfer management.
• Experience with monitoring and automation tools.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.