Associate Director Asset Services - Surveyor Lead
Salary:
Up to £75,000 + Bonus + Benefits Location:
Central London Job Description Capstone have partnered with a leading, International Real Estate Consultancy who are seeking a highly skilled and motivated Surveyor Lead (AD Asset Services) to join their Asset Services team. This role is pivotal in managing key accounts and offers exposure to a diverse range of property types, transactions, and processes within a dynamic and fast-changing industry. The position provides an excellent opportunity for career growth, with a strong focus on innovation and transformation within property management services. The Surveyor Lead will have autonomy in managing day-to-day interactions with both clients and internal teams, ensuring service excellence. This is a unique opportunity to play a key role in shaping the future of "next generation" Property Management services. Key Responsibilities Act as the primary point of contact for both clients and internal teams, ensuring seamless Property Management service delivery. Lead the integration of various service lines to enhance overall service excellence. Drive strategic vision and transformation, ensuring continuous process improvements. Oversee the delivery of high-quality services, fostering collaboration and improving performance across accounts. Implement and manage account governance programmes to align service delivery with client expectations and contractual obligations. Provide leadership and line management to Surveyors and team members, ensuring accountability and high standards of service. Conduct monthly account reviews, consolidating information across key service lines and tracking account activities. Manage key projects, including mobilisations, technology transfers, and other strategic initiatives. Monitor and manage UK KPIs, resolving performance issues in collaboration with service line leads. Deputise for the UK Account Lead as required and develop a deep understanding of contract scope and obligations. Identify and drive process improvements across the account. Maintain a strong understanding of different property types, including Retail, Industrial, Offices, Leisure, and Technology. Prepare account fee forecasts for internal tracking and client budgeting purposes. Oversee account processes related to instructions, reporting, and fee invoicing. Ensure accurate and efficient monthly billing in collaboration with administrative support teams. Manage relationships with third-party suppliers, including agents and solicitors, ensuring service expectations are met. Oversee IT systems and client reporting platforms, serving as a reference point for technology solutions. Support key projects, including high-profile transactions and ad hoc client requests. Facilitate effective integration and communication between London-based and regional client teams. Qualifications & Experience Degree-level qualification. RICS qualification or membership of a relevant professional body. Proven experience in client relationship management, particularly within fund accounts. Background in process improvement and efficiency enhancement. Experience in general practice surveying, across corporate, public sector, or private practice. Prior experience in a large practice or corporate setting is advantageous. Strong knowledge of business development and client relationship management. Demonstrable ability in networking and external relationship-building. Track record of successfully selling professional services to clients. Strong technical competence in relevant surveying disciplines. Financial and commercial acumen, with experience in business and report writing. Up-to-date knowledge of relevant legislation and case law. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with industry-specific software (e.g., Tramps) is desirable. This is an exciting opportunity for a driven and experienced property management professional to take a leadership role in a high-growth, fast-paced environment. If you have the skills and ambition to succeed in this role, we encourage you to apply. Please contact Sam Lee on 020 3757 5000 or email s.lee@capstone-recruitment.com.
#J-18808-Ljbffr
Up to £75,000 + Bonus + Benefits Location:
Central London Job Description Capstone have partnered with a leading, International Real Estate Consultancy who are seeking a highly skilled and motivated Surveyor Lead (AD Asset Services) to join their Asset Services team. This role is pivotal in managing key accounts and offers exposure to a diverse range of property types, transactions, and processes within a dynamic and fast-changing industry. The position provides an excellent opportunity for career growth, with a strong focus on innovation and transformation within property management services. The Surveyor Lead will have autonomy in managing day-to-day interactions with both clients and internal teams, ensuring service excellence. This is a unique opportunity to play a key role in shaping the future of "next generation" Property Management services. Key Responsibilities Act as the primary point of contact for both clients and internal teams, ensuring seamless Property Management service delivery. Lead the integration of various service lines to enhance overall service excellence. Drive strategic vision and transformation, ensuring continuous process improvements. Oversee the delivery of high-quality services, fostering collaboration and improving performance across accounts. Implement and manage account governance programmes to align service delivery with client expectations and contractual obligations. Provide leadership and line management to Surveyors and team members, ensuring accountability and high standards of service. Conduct monthly account reviews, consolidating information across key service lines and tracking account activities. Manage key projects, including mobilisations, technology transfers, and other strategic initiatives. Monitor and manage UK KPIs, resolving performance issues in collaboration with service line leads. Deputise for the UK Account Lead as required and develop a deep understanding of contract scope and obligations. Identify and drive process improvements across the account. Maintain a strong understanding of different property types, including Retail, Industrial, Offices, Leisure, and Technology. Prepare account fee forecasts for internal tracking and client budgeting purposes. Oversee account processes related to instructions, reporting, and fee invoicing. Ensure accurate and efficient monthly billing in collaboration with administrative support teams. Manage relationships with third-party suppliers, including agents and solicitors, ensuring service expectations are met. Oversee IT systems and client reporting platforms, serving as a reference point for technology solutions. Support key projects, including high-profile transactions and ad hoc client requests. Facilitate effective integration and communication between London-based and regional client teams. Qualifications & Experience Degree-level qualification. RICS qualification or membership of a relevant professional body. Proven experience in client relationship management, particularly within fund accounts. Background in process improvement and efficiency enhancement. Experience in general practice surveying, across corporate, public sector, or private practice. Prior experience in a large practice or corporate setting is advantageous. Strong knowledge of business development and client relationship management. Demonstrable ability in networking and external relationship-building. Track record of successfully selling professional services to clients. Strong technical competence in relevant surveying disciplines. Financial and commercial acumen, with experience in business and report writing. Up-to-date knowledge of relevant legislation and case law. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with industry-specific software (e.g., Tramps) is desirable. This is an exciting opportunity for a driven and experienced property management professional to take a leadership role in a high-growth, fast-paced environment. If you have the skills and ambition to succeed in this role, we encourage you to apply. Please contact Sam Lee on 020 3757 5000 or email s.lee@capstone-recruitment.com.
#J-18808-Ljbffr
