Position Title:
Associate Director E-commerce Location:
Wimbledon (Hybrid 2 days in office) Scope:
OPI, Professional Hair care brands (Wella, Sebastian, Nioxin), Retail Hair brands (Clairol, Shockwaves, Silvikrin) ABOUT THE WELLA COMPANY Together, WE enable individuals to look, feel, and be their true selves. www.wellacompany.com. MISSION AND RESPONSIBILITIES
We are looking for a true player-manager. Someone who can lead from the front and be heavily involved in all aspects of customers (and act as cover for holidays/sickness) but then manage via a team comprised of SNAM, NAMs, NAEs and assistant. Candidates must be comfortable with an agile approach as challenges in the portfolio will vary from maximizing return with one of our biggest E-Comm customers to maximising performance of our CRM strategy and partners that support this outside of the UK. Business Planning
Plan, develop, agree and implement an annual Joint Business plan with the customer Create business plans with the customer and activate contingency plans when needed Design an annual promotional programme for each brand in liaison with UK Marketing to deliver national marketing plan, sales objectives, customer and consumer needs Agree promotional forecast with Demand Planning to support the achievement of Forecast Accuracy objectives Agree monthly promotional support packages with customers including second sites, trade marketing and online support Review pre and post promotional activity analysis to maximise key learnings Financial responsibilities
Manage monthly, quarterly and annual sales forecasts. Provide weekly estimates on sales projections to the Director Manage Gross to net controls to optimise profitability. Manage a trade investment plan to maximise profitability Work with customer and Customer Services to minimise receivables to achieve target Debtor days for the customer Authorise all invoices for payment within 7 days of receipt Build contacts with the forecasting and supply chain teams within the customer to manage the most cost-effective supply chain Agree listings for all new products and brands as appropriate Negotiate cost price changes with the customer as appropriate Strategic Planning
Build strategic plans to build specified categories of business within the customer to deliver short- and long-term company, customer and consumer objectives Develop strategic projects with the customer to ensure future growth of the business Develop and implement acceleration strategy on marketplaces to deliver incremental net revenue growth and brand equity increase Liaise with the Senior buying teams at the customer Work alongside marketing and global team to ensure optimal media and content strategy implemented e.g. AMS, TikTok Customer Relationships
Build relationships with the specified customers at all levels of customer business Be the voice of the customer internally Escalate appropriately on important issues or ones that cannot be resolved Attend and contribute to monthly Reviews with Marketing and Demand Planning Ensure team applies across their accounts all the details listed above for their respective accounts Ensure that trade terms for each account are justified and that all customers in the channel receive appropriate levels of support versus their benefit internally Be first point of escalation for all accounts in the portfolio, establishing strong relationships with Senior Buyers and Category Directors across the portfolio Achieve agreed Net Revenue, GtN % investment and C1 contribution for the portfolio managed Responsible for Net revenue growth, share growth and delivery of joint business plans Ensure value for money is achieved via Ecommerce channels and recommend improvements to improve performance/efficiency Consumer Sales Management Team
Represent the outlined channels as key member of the Management Team. Be the voice of the customer Help create Retail Vision and Strategy and in particular Commercial Strategy alongside director Deputise where needed/appropriate for Director Drive a positive 'can-do' customer-centric culture within the wider team and the direct reporting channel Full ownership of the go to market strategy to drive commercial competitive advantage for Wella. Team Management
Responsible for developing annual team and individual objectives Responsible for long-term development of team Responsible for leading by example and exuding positive growth mindset and culture THE WELLA IDEAL FIT
Pureplay and E-Commerce customer experience critical TikTok shop experience necessary Sales and customer management background. Experience of managing a sales team Experience in management of commercial trade term agreements, annual Joint business plans or senior commercial negotiations. A proven strong negotiator with a result focused mentality Critical candidate has knowledge of digital arena and how to grow e-commerce challenge. Minimum expectation is that the candidate is of Senior National Account manager level experience or above. High awareness of what it takes to win in the retail and customer environment Proficient Excel, numeracy and analytical skills with strong attention to detail WHAT WE OFFER
25 days holiday + additional day off for your birthday (not including bank holidays) 3 days personal leave for your own signification life events 2 paid days off for volunteering/charity work Optional Wella Pension Scheme (8% employer contribution, 3% employee contribution) Optional Family Private Medical Insurance Cover Income Protection Life Insurance (8x base salary up to 2 million payable in the event of your death in service of Wella) Staff Discount (80% of all hair products, 40% OPI, 1 x 50% ghd) EAP (Employee Assistance Programme) Enhanced maternity, paternity, and adoption leave Gym Benefits Eye Tests WOW Programme (Bonus following exit from KKR, eligible after successful probation) Workplace/Nursery Benefits 4 weeks working remotely abroad EEO OPPORTUNITIES
The Wella Company wants to meet the aims and commitments set out in its equality policy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce in encouraging equality and diversity. https://www.wellacompany.com/consumer-affairs We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.
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Associate Director E-commerce Location:
Wimbledon (Hybrid 2 days in office) Scope:
OPI, Professional Hair care brands (Wella, Sebastian, Nioxin), Retail Hair brands (Clairol, Shockwaves, Silvikrin) ABOUT THE WELLA COMPANY Together, WE enable individuals to look, feel, and be their true selves. www.wellacompany.com. MISSION AND RESPONSIBILITIES
We are looking for a true player-manager. Someone who can lead from the front and be heavily involved in all aspects of customers (and act as cover for holidays/sickness) but then manage via a team comprised of SNAM, NAMs, NAEs and assistant. Candidates must be comfortable with an agile approach as challenges in the portfolio will vary from maximizing return with one of our biggest E-Comm customers to maximising performance of our CRM strategy and partners that support this outside of the UK. Business Planning
Plan, develop, agree and implement an annual Joint Business plan with the customer Create business plans with the customer and activate contingency plans when needed Design an annual promotional programme for each brand in liaison with UK Marketing to deliver national marketing plan, sales objectives, customer and consumer needs Agree promotional forecast with Demand Planning to support the achievement of Forecast Accuracy objectives Agree monthly promotional support packages with customers including second sites, trade marketing and online support Review pre and post promotional activity analysis to maximise key learnings Financial responsibilities
Manage monthly, quarterly and annual sales forecasts. Provide weekly estimates on sales projections to the Director Manage Gross to net controls to optimise profitability. Manage a trade investment plan to maximise profitability Work with customer and Customer Services to minimise receivables to achieve target Debtor days for the customer Authorise all invoices for payment within 7 days of receipt Build contacts with the forecasting and supply chain teams within the customer to manage the most cost-effective supply chain Agree listings for all new products and brands as appropriate Negotiate cost price changes with the customer as appropriate Strategic Planning
Build strategic plans to build specified categories of business within the customer to deliver short- and long-term company, customer and consumer objectives Develop strategic projects with the customer to ensure future growth of the business Develop and implement acceleration strategy on marketplaces to deliver incremental net revenue growth and brand equity increase Liaise with the Senior buying teams at the customer Work alongside marketing and global team to ensure optimal media and content strategy implemented e.g. AMS, TikTok Customer Relationships
Build relationships with the specified customers at all levels of customer business Be the voice of the customer internally Escalate appropriately on important issues or ones that cannot be resolved Attend and contribute to monthly Reviews with Marketing and Demand Planning Ensure team applies across their accounts all the details listed above for their respective accounts Ensure that trade terms for each account are justified and that all customers in the channel receive appropriate levels of support versus their benefit internally Be first point of escalation for all accounts in the portfolio, establishing strong relationships with Senior Buyers and Category Directors across the portfolio Achieve agreed Net Revenue, GtN % investment and C1 contribution for the portfolio managed Responsible for Net revenue growth, share growth and delivery of joint business plans Ensure value for money is achieved via Ecommerce channels and recommend improvements to improve performance/efficiency Consumer Sales Management Team
Represent the outlined channels as key member of the Management Team. Be the voice of the customer Help create Retail Vision and Strategy and in particular Commercial Strategy alongside director Deputise where needed/appropriate for Director Drive a positive 'can-do' customer-centric culture within the wider team and the direct reporting channel Full ownership of the go to market strategy to drive commercial competitive advantage for Wella. Team Management
Responsible for developing annual team and individual objectives Responsible for long-term development of team Responsible for leading by example and exuding positive growth mindset and culture THE WELLA IDEAL FIT
Pureplay and E-Commerce customer experience critical TikTok shop experience necessary Sales and customer management background. Experience of managing a sales team Experience in management of commercial trade term agreements, annual Joint business plans or senior commercial negotiations. A proven strong negotiator with a result focused mentality Critical candidate has knowledge of digital arena and how to grow e-commerce challenge. Minimum expectation is that the candidate is of Senior National Account manager level experience or above. High awareness of what it takes to win in the retail and customer environment Proficient Excel, numeracy and analytical skills with strong attention to detail WHAT WE OFFER
25 days holiday + additional day off for your birthday (not including bank holidays) 3 days personal leave for your own signification life events 2 paid days off for volunteering/charity work Optional Wella Pension Scheme (8% employer contribution, 3% employee contribution) Optional Family Private Medical Insurance Cover Income Protection Life Insurance (8x base salary up to 2 million payable in the event of your death in service of Wella) Staff Discount (80% of all hair products, 40% OPI, 1 x 50% ghd) EAP (Employee Assistance Programme) Enhanced maternity, paternity, and adoption leave Gym Benefits Eye Tests WOW Programme (Bonus following exit from KKR, eligible after successful probation) Workplace/Nursery Benefits 4 weeks working remotely abroad EEO OPPORTUNITIES
The Wella Company wants to meet the aims and commitments set out in its equality policy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce in encouraging equality and diversity. https://www.wellacompany.com/consumer-affairs We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.
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