Associate FTTP Installation Engineer

Trainee/ Entry Level Installation Engineer Stoke-on-Trent Permanent The Role You will be working alongside an experienced engineer as part of a 2-man team, learning all aspects of installing full fibre into our customers’ homes and businesses. You will learn how to complete installations to a high standard and help to deliver a fantastic customer experience. You will be taught how to complete all aspects of the installation from start to finish, so connecting the customer to our service point in the street to the house, blowing a fibre through our network and terminating it in the street cabinet, installing the ONT inside the premises, connecting and testing the router. The ideal candidate will be a hands-on, practical person with a keen desire to learn new skills. You will have excellent customer skills, a strong work ethic and a willingness to go the extra mile when needed, to make sure our customers are connected first time. Responsibilities Successful first-time completion of all installations in a friendly, professional manner to a high standard. Meeting and exceeding customer satisfaction and expectations. Ensuring quality standards are met and maintained. Documenting of the installation from start to finish through use of a smart phone app. Completion of Microsoft forms for reporting purposes. Fault finding and diagnosis using test equipment. Safe use of power tools and other hand tooling. Adhering to safe working practices. Health and safety compliance. Maintain and control adequate van stock levels and materials. Reporting of any faults or damage found in the network. Routine network maintenance. Some occasional overnight stays and working away if required for business requirements. Skills & Requirements Full UK driving licence (essential). Excellent communication skills, both written and verbal. Good knowledge of Microsoft office. Knowledge of an underground duct network. Ability to complete surveys to ascertain whether anything is preventing a successful installation. Personal Attributes Ability to work as part of a team and on own initiative. Willingness to meet challenges and exceed KPIs. A clear thinker with the ability to overcome challenges. Organised with an analytical approach to problem solving. Ability to work under pressure. Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Installation Engineer looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

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