Associate, Studio Experience

ABOUT THE ROLE Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events and activations to our members. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel working in a fast-paced environment, is organized, a self-starter with the ability to work well with others and contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is able to deliver the highest level of member experience. YOUR DAILY IMPACT AT PELOTON Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio. Appropriately address member feedback and queries in person or via email with a professional and friendly demeanor. These should be answered in a timely manner and with the highest level of professionalism. Effectively book, cancel and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account-related issues. Perform check-in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers, and terms and conditions. Ensure class occupancy levels are adhered to and ensure all live studio spots are filled prior to and on the day of class by managing day-of standby and waitlists. Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation. Provide studio tours to members participating in live class experiences. Create and prepare swag bags and assist with surprise & delight moments. Assist in post-class meet & greets; taking, uploading and sending photos to guests and members. Celebrate member moments such as birthdays or milestones. Become proficient in all systems across our reservation system, email provider, SMS, G-Suite, and Slack. Perform any miscellaneous administrative tasks, including studio logs, trackers, etc. Work cohesively with other studio departments to ensure a streamlined production experience. Maintain product knowledge and keep updated about the brand. Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group and corporate bookings. YOU BRING TO PELOTON Must have experience in customer service/hospitality industry. Preferably interested in health, fitness, and/or sports. Must be reliable, professional, energetic, friendly, and computer literate. Must be friendly and outgoing. Ability to effectively communicate in person, via email, and via phone. Must have a friendly and professional phone and email etiquette. Must have excellent communication skills. Able to prioritize and multi-task within a fast-paced environment. Must be willing to initiate tasks and perform duties without direction. Must have outstanding customer service and problem-solving skills. Must have a positive, can-do mentality. Ability to work in a fast-paced environment. Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business. Peloton Studios requires at minimum 3 days of availability for part-time employees, including Friday, Saturday, and Sunday.

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