Associate Technical Support Engineer

Associate Technical Support Engineer - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here. What we do We believe that great ideas can come from anywhere. We build software for the world's most talented thinkers, which means that we need to push boundaries daily. At SAS, you’ll be encouraged to use your imagination and constantly try new things. On day one, you will be a valued part of our Technical Support team. You will collaborate with some of the best minds in Technical Support and will be mentored by people who have a passion to share their knowledge. You will never stop learning and will be encouraged to bring your best to work every day. To prepare you for an opportunity with the SAS Global Technical Support Division, SAS invests in your curiosity by providing you an intensive technical training program. The Technical Support 12 months program provides training in core SAS technology areas with rotations across various teams. You’ll learn to support SAS software to meet the complex computing and analytic needs of our customers. During the program, key stakeholders provide guidance, coaching and expert feedback. You will also have an opportunity to achieve professional SAS certifications. To enable your successful transition to the Global Technical Support Team, we will provide training and best practices on how to communicate effectively with our customers. Here’s what we’re looking for. Could this be you? A passionate problem solver Someone deeply curious about technology and how things work A highly creative person, with excellent research skills Someone ready to tackle difficult challenges Service-minded individual who is able to deliver excellent customer service with confidence A person who is willing to ask for help and share knowledge Upon completion of the training program, your regular activities will include the following: Provide support, troubleshooting, prioritizing, diagnosing, and managing customer-reported problems, including writing thorough, detailed problem descriptions Evaluate, set, and manage internal and external expectations, including escalation activities and communications Communicating with customers by phone, email, and Microsoft Teams while troubleshooting the problem Learning and using knowledge of complex interactions between multiple SAS system components and third-party products to help diagnose and resolve software problems Required Qualifications Bachelor's degree or equivalent combination of education, training, and relevant experience Fluent in English Academic or work experience with computer programming or demonstrated aptitude for picking up new technologies Applicants with up to 5 years of experience will be considered Real passion for collaborating with colleagues to build technical solutions to solve tough problems Strong experience with at least one of the following operating systems: Windows, UNIX, or Linux Excellent analytical, problem solving, and troubleshooting skills Effectively communicate and work across departments within Technical Support Determine software circumventions when fixes are not feasible Real passion for software support, as demonstrated by previous internships, work experience, projects, or publications Articulate communication skills, both written and verbal Preferred Qualifications Experience with SAS Software Knowledge in Cloud Platforms and Services Understanding of Kubernetes for container orchestration and management Familiarity with Database Management Systems Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Additional Information To qualify, applicants must be legally authorized to work in the country they applied for, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

#J-18808-Ljbffr