This role is a full time position with the following working pattern:
Week 1: 08.30-15.00 (30 hours)
Week 2: 08.30-16.30 (35 hours)
Week 3: 09.00-17.00 + 08.30-13.30 Saturday (40 hours)
An exciting opportunity has become available within ATM & Cash operations. We are looking for an ATM Service Desk Analyst to join our customer focused, high performing Service Desk Team.
As an ATM Service Desk Analyst, you will be acting as a first point of contact for our retail colleagues by assisting them with ATM and Cash related incidents. You will have the accountability to identify and resolve incidents that have the potential to impact service to the branch network and our customers. You will be working in an operational, fast paced environment, where tasks need to be completed to ensure service is restored in the shortest time possible. The ability to remain calm and focused at all times is essential.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time,
based at our Swindon office, following the initial onsite training period which will be full time on site. Please note this will typically be twice a week, but will be increased during peak times, and when deemed necessary by the business area.
If your application is successful, your hiring manager will provide further details on how this works. What you’ll be doing
You will have responsibility for the coordination of ATM and Cash incidents in order to reduce the impact to Nationwide’s reputation, customers and industry compliance. You will implement solutions to customer satisfaction within agreed time-scales and quality standards, enhancing customer interaction through offering a best in class customer experience. You will be working collaboratively with colleagues across the business and the supply chain during the resolution of incidents to minimise any impact to critical business and customer-facing services. You will take ownership and accountability for all incidents and provide regular updates to the Team Manager in the event of any interruption to service. You will be responsible for identifying and recommending opportunities for increasing service levels and cost prevention. You will be reviewing performance data and providing recommendations to contribute to continuous improvement service programmes. You will demonstrate awareness of and comply with processes and procedures set out within the published knowledge articles. About you
As a minimum requirement, you will: Have a customer service focused attitude Have excellent written and verbal communication skills Have excellent PC skills Have the ability to build relationships with customers and stakeholders Have a logical mindset with a strong attention to detail Have a high degree of personal motivation and willingness to develop Have drive, enthusiasm and a desire to work in an evolving organisation Have the ability to work under tight time pressure Have the ability to explain technical information in business terms The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% Up to 2 days of paid volunteering a year Life assurance worth 8x your salary A great selection of additional benefits through our salary sacrifice scheme Wellhub – Access to a range of free and paid options for health and wellness Access to an annual performance related bonus Access to training to help you develop and progress your career 25 days holiday, pro rata What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. If you have any problems applying please contact me directly at sophie.mcgurn@nationwide.co.uk
#J-18808-Ljbffr
based at our Swindon office, following the initial onsite training period which will be full time on site. Please note this will typically be twice a week, but will be increased during peak times, and when deemed necessary by the business area.
If your application is successful, your hiring manager will provide further details on how this works. What you’ll be doing
You will have responsibility for the coordination of ATM and Cash incidents in order to reduce the impact to Nationwide’s reputation, customers and industry compliance. You will implement solutions to customer satisfaction within agreed time-scales and quality standards, enhancing customer interaction through offering a best in class customer experience. You will be working collaboratively with colleagues across the business and the supply chain during the resolution of incidents to minimise any impact to critical business and customer-facing services. You will take ownership and accountability for all incidents and provide regular updates to the Team Manager in the event of any interruption to service. You will be responsible for identifying and recommending opportunities for increasing service levels and cost prevention. You will be reviewing performance data and providing recommendations to contribute to continuous improvement service programmes. You will demonstrate awareness of and comply with processes and procedures set out within the published knowledge articles. About you
As a minimum requirement, you will: Have a customer service focused attitude Have excellent written and verbal communication skills Have excellent PC skills Have the ability to build relationships with customers and stakeholders Have a logical mindset with a strong attention to detail Have a high degree of personal motivation and willingness to develop Have drive, enthusiasm and a desire to work in an evolving organisation Have the ability to work under tight time pressure Have the ability to explain technical information in business terms The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% Up to 2 days of paid volunteering a year Life assurance worth 8x your salary A great selection of additional benefits through our salary sacrifice scheme Wellhub – Access to a range of free and paid options for health and wellness Access to an annual performance related bonus Access to training to help you develop and progress your career 25 days holiday, pro rata What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. If you have any problems applying please contact me directly at sophie.mcgurn@nationwide.co.uk
#J-18808-Ljbffr
Industry:
Financial Services
Specialties:
Retail Financial Services, Mortgages, Savings & Banking
Employees:
10,001+
Annual Revenue:
£3.86B
Founded:
1846
Address:
Pipers Way, Swindon, Wilts, GB, SN381NW
Unlike the banks we are owned by our members, not shareholders. That’s anyone who banks, saves or has a mortgage with us. Which means we can always focus on what’s best for them. It’s our fundamental difference and what makes us a good way to bank.
