Description
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly trained team works hand-in-hand with organizations worldwide – including more than 80% of Fortune 100 companies. If you’re looking for a business that can offer you real career opportunity and progression, get in touch today and let’s talk about how we can fast track your career! The Job The Cover Technician's primary function is to provide AV Support across various client campus sites, providing backfill coverage for sick and holiday leave. The position involves a high degree of exposure to our customers and key client stakeholders. The Cover Technician's responsibilities include but are not limited to: Covering the permanently placed Onsite Staff holiday, sickness and absence leave. Supporting the requirements of the client site by providing basic maintenance support of Audio Visual and Video Conferencing equipment and systems onsite. Providing AV/VC support to our clients, their staff, and external clients. Setting up, operating, and maintaining AV/VC equipment. Being adaptable to working as part of a permanent AV team or working independently on a lone site. Supporting end users as requested by the Client. Providing event support including setup and operation of PA systems, VC Systems, projection systems, etc. This could be in small event environments or full auditorium setups. Cross-training with other team members to ensure a seamless delivery of services and support to our clients. Any admin processing that may be required. You As a business, we aim to help every one of our employees achieve their potential. If you are looking to become the best in what you do, AVI-SPL is the right place for you to call home. For this role, you will need a few fundamental skills to allow us to drive your career forward: Ability to operate videoconference hardware (Cisco, Webex, Poly, etc.) and troubleshoot any potential issues relating to audio feedback, no video, etc. Proven experience in operating PA, projection, and room control/booking systems (Crestron/AMX, etc.). Intermediate IT knowledge. Being organized and flexible with the ability to approach different types of tasks during the working day. Ability to prioritize, work under pressure, and manage time effectively, as the nature of this role involves last-minute requests. Ability to maintain excellence in customer service with clients of all seniority levels. Reliable, conscientious character who takes pride in completing tasks on time. Ability to deal with difficult situations and work in unfamiliar surroundings. Excellent verbal and written communication skills. Additional Information Be available and flexible to work overtime if required. Willing to undertake training and examinations to improve technical knowledge. AVIXA CTS certification would be advantageous. Working Hours The role is a 40-hour week, usually between the hours of 07:00 – 19:00, Monday to Friday. Flexible hours may be required to provide cover. Working hours are subject to change to meet future requirements. Location Schedules for locations (predominantly within London, but not exclusively) will be supplied by the Managed Services Administrator, but the schedule is subject to change at any time and with short notice. Overtime Occasional out-of-hours work and/or bank holiday work may be required. Overtime can be claimed by prior arrangement and must be accurately logged and communicated. Dress Code Smart office attire, aligned with the client office in which duties are undertaken. Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally require driving to client sites. Why work for AVI-SPL (what’s in it for you) AVI-SPL are the global leaders in universal communications, and we ensure our work environment matches our status. The business treats all employees as individuals and makes sure we all have definitive goals and career paths to help maximize our abilities. Along with this, we offer: Enjoyable and dynamic company culture Health & Wellbeing Private Healthcare Access to Employee Assistance and Wellbeing Support Mental Health Support through the above Work & Home Life Balance Increased holiday with service Flexible working policy Learning & Development Access to numerous online learning resources AVIXA membership for industry learning Employee Discounts Access to online retail discount platform Discounted products through our recognized partners Other benefits such as cycle to work scheme and season ticket loans So, if you are feeling undervalued, stuck in a rut, or just looking to further your career, apply today. Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans, better employees, and makes AVI-SPL a better business. AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age, or disability status.
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AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly trained team works hand-in-hand with organizations worldwide – including more than 80% of Fortune 100 companies. If you’re looking for a business that can offer you real career opportunity and progression, get in touch today and let’s talk about how we can fast track your career! The Job The Cover Technician's primary function is to provide AV Support across various client campus sites, providing backfill coverage for sick and holiday leave. The position involves a high degree of exposure to our customers and key client stakeholders. The Cover Technician's responsibilities include but are not limited to: Covering the permanently placed Onsite Staff holiday, sickness and absence leave. Supporting the requirements of the client site by providing basic maintenance support of Audio Visual and Video Conferencing equipment and systems onsite. Providing AV/VC support to our clients, their staff, and external clients. Setting up, operating, and maintaining AV/VC equipment. Being adaptable to working as part of a permanent AV team or working independently on a lone site. Supporting end users as requested by the Client. Providing event support including setup and operation of PA systems, VC Systems, projection systems, etc. This could be in small event environments or full auditorium setups. Cross-training with other team members to ensure a seamless delivery of services and support to our clients. Any admin processing that may be required. You As a business, we aim to help every one of our employees achieve their potential. If you are looking to become the best in what you do, AVI-SPL is the right place for you to call home. For this role, you will need a few fundamental skills to allow us to drive your career forward: Ability to operate videoconference hardware (Cisco, Webex, Poly, etc.) and troubleshoot any potential issues relating to audio feedback, no video, etc. Proven experience in operating PA, projection, and room control/booking systems (Crestron/AMX, etc.). Intermediate IT knowledge. Being organized and flexible with the ability to approach different types of tasks during the working day. Ability to prioritize, work under pressure, and manage time effectively, as the nature of this role involves last-minute requests. Ability to maintain excellence in customer service with clients of all seniority levels. Reliable, conscientious character who takes pride in completing tasks on time. Ability to deal with difficult situations and work in unfamiliar surroundings. Excellent verbal and written communication skills. Additional Information Be available and flexible to work overtime if required. Willing to undertake training and examinations to improve technical knowledge. AVIXA CTS certification would be advantageous. Working Hours The role is a 40-hour week, usually between the hours of 07:00 – 19:00, Monday to Friday. Flexible hours may be required to provide cover. Working hours are subject to change to meet future requirements. Location Schedules for locations (predominantly within London, but not exclusively) will be supplied by the Managed Services Administrator, but the schedule is subject to change at any time and with short notice. Overtime Occasional out-of-hours work and/or bank holiday work may be required. Overtime can be claimed by prior arrangement and must be accurately logged and communicated. Dress Code Smart office attire, aligned with the client office in which duties are undertaken. Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally require driving to client sites. Why work for AVI-SPL (what’s in it for you) AVI-SPL are the global leaders in universal communications, and we ensure our work environment matches our status. The business treats all employees as individuals and makes sure we all have definitive goals and career paths to help maximize our abilities. Along with this, we offer: Enjoyable and dynamic company culture Health & Wellbeing Private Healthcare Access to Employee Assistance and Wellbeing Support Mental Health Support through the above Work & Home Life Balance Increased holiday with service Flexible working policy Learning & Development Access to numerous online learning resources AVIXA membership for industry learning Employee Discounts Access to online retail discount platform Discounted products through our recognized partners Other benefits such as cycle to work scheme and season ticket loans So, if you are feeling undervalued, stuck in a rut, or just looking to further your career, apply today. Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans, better employees, and makes AVI-SPL a better business. AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age, or disability status.
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