Auto Litigation Adjuster

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey. Our Auto Liability team is currently seeking a Litigation Adjuster for Worcester, MA - Glastonbury, CT and/or Richmond, VA. The Hanover Insurance Group has adopted a Hybrid work model that allows for 2 or 3 days of remote work each week with the balance of time being in the office to engage with peers and managers to continue to develop a strong culture. This is a full-time, exempt role. POSITION OVERVIEW: IN THIS ROLE, YOU WILL: Have or secure and maintain appropriate states adjuster license(s) and continuing education credits. Be responsible for the settlement of litigated cases, involving disputes over coverage, liability, and damages issues. Work in partnership with defense counsel and field adjusters to bring about a timely cost-effective conclusion. Handle claims that are transferred existing losses or first notice lawsuits, over disputed issues, which require a higher level of investigation, analysis, evaluation, and negotiation. Maintain a keen foresight into claims depth to accurately adjust reserves, based on new information, over the cycle time of an exposure. Develop timely cost-effective discovery, trial, and settlement resolution strategies, in conjunction with defense counsel, to minimize the costs associated with protracted litigation. Represent the company at trial, mediation, and arbitration. Act as a technical resource for inside and field adjusters. You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity, and accountability are paramount. WHAT YOU NEED TO APPLY: Typically has 5-8 years of professional experience in Bodily Injury Litigated claims handling. Bachelor’s Degree or equivalent work experience. Dedication to delivering exceptional customer service to internal and external customers. Strong organizational and time management skills. Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication. Understanding of applicable statutes, regulations, and case law. Ability to think critically and anticipate, recognize, identify, and develop solutions to problems in a timely manner. Easily adapts to new or different changing situations, requirements, or priorities. This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching, and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: Medical, dental, vision, life, and disability insurance. 401K with a company match. PTO. Cultural Awareness Day in support of IDE. On-site medical/wellness center (Worcester only). The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

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