Below is a detailed list which includes, but is not limited to, the Parts Pro / Customer Service basic job requirements and essential duties, responsibilities, and expectations.
From time to time, your supervisor may require you to perform other tasks not indicated on this list.
Job Requirements
Minimum 2 years of Parts Experience Good computer skills including the ability to learn several software applications Must be able to communicate fluently in the English language. Strong attention to detail and accuracy Mechanical and Technical aptitude and/or experience Knowledge and/or experience with industrial and automotive parts Direct experience with ground support equipment would also be considered an advantage Previous experience with order processing/ Quotations/ Customer Service for clients Experience interacting with clients Strong command over Excel ERP Experience Buying of Parts Expediting of Parts Essential Duties, Responsibilities, and Expectations
Maintain clean, professional appearance at all times. Reliable and maintains excellent attendance and punctuality. Able to work effectively in a team environment as well as independently Able to self-motivate in a fast-paced, multi-tasking environment Perform cycle counts as requested. Follow Standard Operating Procedures (SOPs) Correctly create Sales Orders and generate Invoices for all parts dispensed and sold. Source parts for customers with local/international suppliers Keep track of time to respond and other KPIs and actively work on improving them Complete all duties assigned by OPS Supervisor and/or manager Picking up parts, putting away received parts, collecting transfer parts, creating RMAs, making images, etc.
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Minimum 2 years of Parts Experience Good computer skills including the ability to learn several software applications Must be able to communicate fluently in the English language. Strong attention to detail and accuracy Mechanical and Technical aptitude and/or experience Knowledge and/or experience with industrial and automotive parts Direct experience with ground support equipment would also be considered an advantage Previous experience with order processing/ Quotations/ Customer Service for clients Experience interacting with clients Strong command over Excel ERP Experience Buying of Parts Expediting of Parts Essential Duties, Responsibilities, and Expectations
Maintain clean, professional appearance at all times. Reliable and maintains excellent attendance and punctuality. Able to work effectively in a team environment as well as independently Able to self-motivate in a fast-paced, multi-tasking environment Perform cycle counts as requested. Follow Standard Operating Procedures (SOPs) Correctly create Sales Orders and generate Invoices for all parts dispensed and sold. Source parts for customers with local/international suppliers Keep track of time to respond and other KPIs and actively work on improving them Complete all duties assigned by OPS Supervisor and/or manager Picking up parts, putting away received parts, collecting transfer parts, creating RMAs, making images, etc.
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