Automotive Technical Helpdesk Engineer
Up to £31,000 per year
40 hours per week
Hybrid/Colchester
Are you an experienced Vehicle Technician looking to work for one of the biggest car brands in the UK?
MSX International has the job for you!
The Role
As a Technical Helpdesk Engineer with the MSXI Global group, you will have the opportunity to provide first-class technical and diagnostic support to various users, including Ford approved repairers, independent operators, and Ford Customer Agents.
This role will require an automotive professional with a technical background and the ability to listen and communicate technical advice to the customer.
Main responsibilities:
Accept incoming enquiries from Authorised Repairers and other customers
Provide guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehicles
Record data into a computer system, providing vehicle and concern details as required
Maintain an acceptable level of quality and response rate
Write and circulate data to other Helpdesk Engineers / Project Management / Customers
Liaise with Dealer personnel at all levels
Liaise with Team Leader / Project Management on Vehicle Case Histories, trends, and analysis
About you
This is a fantastic opportunity for an experienced automotive technical professional who has a passion for cars.
Our ideal candidate will:
Have dealer workshop experience to Senior or Master Technician level
Have Technical further education at suitable grades, such as City and Guilds or NVQ L3; high voltage IMI level 3 would be desirable
Customer service experience would be an advantage, but is not essential
Be confident in technical concern resolution, following logical thought processes
Have an adaptable and flexible approach to work, demonstrating politeness and courteous customer service skills
Be able to work with minimal supervision and be a strong self-starter
What’s in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation that takes pride in our diverse workforce.
In joining MSX, you can enjoy:
Up to £31,000 per year
25 days annual leave per year + bank holidays
Cash back health care scheme
Potential to progress within the company, with global opportunities updated regularly
Working pattern and location
40 hours per week
Permanent
Monday to Friday
Hybrid working model: 1 day per week in the MSX Office (Colchester) and 4 days working from home
Initial induction training will be in the MSX Colchester office (1 month)
#J-18808-Ljbffr
Up to £31,000 per year
40 hours per week
Hybrid/Colchester
Are you an experienced Vehicle Technician looking to work for one of the biggest car brands in the UK?
MSX International has the job for you!
The Role
As a Technical Helpdesk Engineer with the MSXI Global group, you will have the opportunity to provide first-class technical and diagnostic support to various users, including Ford approved repairers, independent operators, and Ford Customer Agents.
This role will require an automotive professional with a technical background and the ability to listen and communicate technical advice to the customer.
Main responsibilities:
Accept incoming enquiries from Authorised Repairers and other customers
Provide guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehicles
Record data into a computer system, providing vehicle and concern details as required
Maintain an acceptable level of quality and response rate
Write and circulate data to other Helpdesk Engineers / Project Management / Customers
Liaise with Dealer personnel at all levels
Liaise with Team Leader / Project Management on Vehicle Case Histories, trends, and analysis
About you
This is a fantastic opportunity for an experienced automotive technical professional who has a passion for cars.
Our ideal candidate will:
Have dealer workshop experience to Senior or Master Technician level
Have Technical further education at suitable grades, such as City and Guilds or NVQ L3; high voltage IMI level 3 would be desirable
Customer service experience would be an advantage, but is not essential
Be confident in technical concern resolution, following logical thought processes
Have an adaptable and flexible approach to work, demonstrating politeness and courteous customer service skills
Be able to work with minimal supervision and be a strong self-starter
What’s in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation that takes pride in our diverse workforce.
In joining MSX, you can enjoy:
Up to £31,000 per year
25 days annual leave per year + bank holidays
Cash back health care scheme
Potential to progress within the company, with global opportunities updated regularly
Working pattern and location
40 hours per week
Permanent
Monday to Friday
Hybrid working model: 1 day per week in the MSX Office (Colchester) and 4 days working from home
Initial induction training will be in the MSX Colchester office (1 month)
#J-18808-Ljbffr
