What success looks like in this role:
Unisys are looking for an AV Engineer, with strong audio visual and video conferencing knowledge, to support our customer in London.
The successful candidate will support at both an operational and service / break fix level and will be required to provide a full office service to the client, including the day to day running of Audio-Visual services.
Responsibilities:
The distribution and management of AV tickets, ad-hoc AV requests and video conferencing
Manage and update the on-site audio visual Standard Operating Procedures (SOP)
Maintain an inventory of supported rooms/suites and AV equipment therein
Assist in providing data for reporting purposes
Support regular user training activities
Deal with day-to-day administrative duties and any ad-hoc duties required
Install, diagnose, service and maintain industry standard AV products as well as other computer-related products in meeting rooms/spaces and conference suites
May be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools
Manage tickets in client’s ServiceNow environment
Provides AV related technical support to customers in solving technical problems that occur during the installation or operation of company supported products
Desk side support specialist with good customer service manner
May have project management responsibilities for smaller projects
Performs installs, moves, adds and changes as required
Perform regular inspections to ensure AV equipment is setup and working correctly
Provides follow-up on problems or escalation
Work with local Facilities Management and 3rd party vendors where necessary to resolve issues (including escorting of OEM’s/Vendor support staff)
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
You will be successful in this role if you have:
Previous experience in a similar role
Good knowledge of Audio-Visual & VC Systems
Experience of installing AV & IT hardware and software, including configuration, diagnosing and resolving problems
Ability to plan and prioritize workload
Ability to work under pressure
Competent to a high level of computer literacy
Able to work as part of a team
Good communication skills both verbal and written
Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you!
What do we offer?
Pension
Life Assurance
Private Medical
Option for private dental
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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