Kennedys is seeking an Audio Visual Systems Analyst to join our IT team and be based in our London office. Our Systems Analyst (SA) team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This role will service all Kennedys users globally.
Team Our Systems Analyst team is responsible for providing advanced technical support across multiple regions, ensuring the reliability, security, and efficiency of our global IT systems and infrastructure. This role requires working with diverse teams across different time zones, addressing complex technical challenges, and collaborating closely with 1st and 3rd line support, as well as regional IT teams.
Key responsibilities Global Technical Support: Provide support for the Firms AV and video conferencing technologies globally, including meeting room technologies (screens, audio, cabling, Yealink, and Polycom components) and software (Teams, Zoom, Webex, etc.). Investigate and propose upgrades and improvements to enhance the end user experience. Work closely with other IT teams to evaluate and implement upgrades to VC platforms. Incident & Problem Management: Adhere to firm guidelines in relation to call and incident management and communication. Identify trends for common problems and deliver workarounds while working with IT teams to resolve underlying issues. System Maintenance & Monitoring: Conduct preventative maintenance, developing and completing regular checklists to ensure the operation of meeting and conference platforms. Assist in the testing, implementation, and maintenance of systems and applications.
Required experience A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycom, Yealink, Crestron, Skype for Business, Zoom, WebEx, etc.). Expertise with Microsoft Teams is essential. Understanding of network fundamentals sufficient to diagnose and assess infrastructure-related issues. Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel. Knowledge of Remote Access systems with a focus on supporting remotely. Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys. Where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.
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Team Our Systems Analyst team is responsible for providing advanced technical support across multiple regions, ensuring the reliability, security, and efficiency of our global IT systems and infrastructure. This role requires working with diverse teams across different time zones, addressing complex technical challenges, and collaborating closely with 1st and 3rd line support, as well as regional IT teams.
Key responsibilities Global Technical Support: Provide support for the Firms AV and video conferencing technologies globally, including meeting room technologies (screens, audio, cabling, Yealink, and Polycom components) and software (Teams, Zoom, Webex, etc.). Investigate and propose upgrades and improvements to enhance the end user experience. Work closely with other IT teams to evaluate and implement upgrades to VC platforms. Incident & Problem Management: Adhere to firm guidelines in relation to call and incident management and communication. Identify trends for common problems and deliver workarounds while working with IT teams to resolve underlying issues. System Maintenance & Monitoring: Conduct preventative maintenance, developing and completing regular checklists to ensure the operation of meeting and conference platforms. Assist in the testing, implementation, and maintenance of systems and applications.
Required experience A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycom, Yealink, Crestron, Skype for Business, Zoom, WebEx, etc.). Expertise with Microsoft Teams is essential. Understanding of network fundamentals sufficient to diagnose and assess infrastructure-related issues. Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel. Knowledge of Remote Access systems with a focus on supporting remotely. Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys. Where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.
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