Join Goodwin’s Global Operations Team
At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs, and disruptors in the life sciences, private equity, real estate, technology, and financial industries. As part of the Global Operations Team, you’ll collaborate with colleagues from diverse backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers. Position Overview
The Audio Visual (“AV”) Specialist is tasked with setting up, operating, and maintaining AV equipment for various events such as conferences and meetings. This role ensures the smooth and efficient functioning of all AV systems, providing technical support, troubleshooting, and high-level client service as needed. Responsibilities also include ordering supplies and scheduling vendor support for maintenance and repairs. What You Will Do:
Set up, operate, and maintain AV equipment such as projectors, microphones, video monitors, and sound systems. Provide on-site technical support during events, ensuring all AV equipment operates correctly. Troubleshoot and resolve AV equipment issues promptly to minimize downtime. Collaborate with event organizers to understand AV requirements and ensure all needs are met. Conduct regular maintenance and testing of AV equipment to ensure optimal performance. Train staff and users on the proper use of AV equipment. Maintain an inventory of AV equipment and manage equipment loans and returns. Stay updated with the latest AV technology trends and recommend upgrades or new equipment as needed. Monitor live meetings on video bridge for connection quality and performance. Schedule all AV vendor preventative maintenance and break/fix repair work. Monitor firm ticketing system and emails for meeting support requests and alerts. Coordinate with vendors for the maintenance and repair of AV equipment based on feedback from IT support staff. Track assets and assess inventory of equipment making recommendations for replacements, upgrades, and ordering of supplies as needed. Contribute to the project submission and budgeting process through collaboration with the AV Manager & IT Director, Europe and Asia. Act as a support side liaison between AV Support and other teams within IT. Responsible for the execution of major customer satisfaction management (CSM) efforts within the A/V Service. Responsible for maintenance and updates of AV hardware and coordination of vendor service support. Departments main contact with IT Infrastructure and Engineering team and/or vendors. Who You Are:
5 years AV experience with emphasis on presentations, videoconferencing, and meeting services within a corporate or professional services environment. CTS certification is a plus. Bachelor’s Degree in Information Technology or related field experience. Experience in the design and implementation of integrated AV systems. Interpersonal and communication skills required for effective teamwork and providing a bespoke service. Familiarity with network device configurations and IP protocols. Exceptional ability to plan, prioritise, and organise tasks applying project management skills. Exceptional ability to problem solve/troubleshoot issues. Exceptional customer service skills in a fast-paced environment. Experience with Microsoft Office products (e.g. Word, Excel, PowerPoint). Ability to interact with end users to assist, educate and correct equipment use. Ability to adapt to emerging AV technologies. Familiarity with Digital Signage is a plus. Ability to read AV CAD drawings and signal flows. Please note there will be occasional travel to firm and non-firm locations in support of AV responsibilities. Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status. Goodwin is a disability-inclusive employer. Please contact us if you require any disability-related adjustments during the interview process.
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At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs, and disruptors in the life sciences, private equity, real estate, technology, and financial industries. As part of the Global Operations Team, you’ll collaborate with colleagues from diverse backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers. Position Overview
The Audio Visual (“AV”) Specialist is tasked with setting up, operating, and maintaining AV equipment for various events such as conferences and meetings. This role ensures the smooth and efficient functioning of all AV systems, providing technical support, troubleshooting, and high-level client service as needed. Responsibilities also include ordering supplies and scheduling vendor support for maintenance and repairs. What You Will Do:
Set up, operate, and maintain AV equipment such as projectors, microphones, video monitors, and sound systems. Provide on-site technical support during events, ensuring all AV equipment operates correctly. Troubleshoot and resolve AV equipment issues promptly to minimize downtime. Collaborate with event organizers to understand AV requirements and ensure all needs are met. Conduct regular maintenance and testing of AV equipment to ensure optimal performance. Train staff and users on the proper use of AV equipment. Maintain an inventory of AV equipment and manage equipment loans and returns. Stay updated with the latest AV technology trends and recommend upgrades or new equipment as needed. Monitor live meetings on video bridge for connection quality and performance. Schedule all AV vendor preventative maintenance and break/fix repair work. Monitor firm ticketing system and emails for meeting support requests and alerts. Coordinate with vendors for the maintenance and repair of AV equipment based on feedback from IT support staff. Track assets and assess inventory of equipment making recommendations for replacements, upgrades, and ordering of supplies as needed. Contribute to the project submission and budgeting process through collaboration with the AV Manager & IT Director, Europe and Asia. Act as a support side liaison between AV Support and other teams within IT. Responsible for the execution of major customer satisfaction management (CSM) efforts within the A/V Service. Responsible for maintenance and updates of AV hardware and coordination of vendor service support. Departments main contact with IT Infrastructure and Engineering team and/or vendors. Who You Are:
5 years AV experience with emphasis on presentations, videoconferencing, and meeting services within a corporate or professional services environment. CTS certification is a plus. Bachelor’s Degree in Information Technology or related field experience. Experience in the design and implementation of integrated AV systems. Interpersonal and communication skills required for effective teamwork and providing a bespoke service. Familiarity with network device configurations and IP protocols. Exceptional ability to plan, prioritise, and organise tasks applying project management skills. Exceptional ability to problem solve/troubleshoot issues. Exceptional customer service skills in a fast-paced environment. Experience with Microsoft Office products (e.g. Word, Excel, PowerPoint). Ability to interact with end users to assist, educate and correct equipment use. Ability to adapt to emerging AV technologies. Familiarity with Digital Signage is a plus. Ability to read AV CAD drawings and signal flows. Please note there will be occasional travel to firm and non-firm locations in support of AV responsibilities. Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status. Goodwin is a disability-inclusive employer. Please contact us if you require any disability-related adjustments during the interview process.
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