Our current vacancies
If you want to be part of the Royal Free London team, search our current vacancies below to find the job for you. Band 3 - Patient Environment Auditor / ID Officer
NHS AfC:Band 3
Main area Administration Grade NHS AfC:Band 3 Contract Permanent Hours Full time Flexible working 37.5 hours per week Job ref 391-RFL-6879022 Employer Royal Free London NHS Foundation Trust Employer type NHS Site Barnet Hospital Town Barnet Salary £28,622 - £30,225 per annum including HCAS Salary period Yearly Closing 07/01/2025 23:59 Job overview
The role will support the estates and facilities team on site in the delivery of a daily ID card issuing process for all staff which will typically consume 20% of all operational duties. The remainder of the role will oversee and undertake environmental and cleanliness audits in partnership with our contractual partners, ward-based personnel and the estates and facilities team. The ideal candidate will have excellent communication skills and enjoy working in a patient facing role. Main duties of the job
To be a point of contact in responding to departmental enquiries on a day-to-day basis. To be aware of, understand, and adhere to, departmental processes and policies. To compile and manage own list of tasks, utilising time management skills for satisfactory completion, with regular updates to line manager via 1:1s or Facilities Catch Ups. The post holder will provide admin support/guidance for all members of the Estates and Facilities department when required, and cover duties on request. To support the team during absences to ensure satisfactory continuation of service. Detailed job description and main responsibilities
1. Auditing of Services: The post holder is responsible for preparing and ensuring a range of planned and un-planned quality audits takes place for the entire range of multi-disciplinary services within their area. Ensuring the completion of issues identified with various professional group. To ensure that all National Standards for cleaning are fully met and the Trust consistently achieves a high score for each inspection. To ensure to meet the Care Quality Commission outcomes that are reported quarterly. Liaise with estates and facilities duty officers and managers on day to day work schedules. Deal with patient/customer queries and co-ordinate with other staff as appropriate. 2. Reporting & Communication: Assisting in preparing action plans in response to any escalation audits and any specific local patient feedback. Accurate and timely updates of database with audit results available for duty facilities officers to update reports. Working collaboratively with Senior/duty facilities officers/Head of Facilities to share best practice and ensure the delivery of the highest consistent standard of Facilities Management services throughout the Trust. 3. Training & Human Resource Responsibilities: The post holder will work with the Senior/duty facilities officers/Head of Facilities to identify training needs and provide and support the delivery of PLACE training and related activities. 4. Budget & Resource Management: The post holder will be required to raise requisitions and obtain approval from the relevant budget holders for ad-hoc purchases and approved projects according to need and ensuring economical use. 5. Feedback and complaints management: The Patient Environment Auditor/ID officer will be required to investigate, and give evidence to support all formal and informal complaints, as directed by the Senior/duty facilities officers/Facilities Operations Manager. 6. Customer Focus: The post holder will be expected to work in a way that is customer-focussed, whether that customer is internal or external to the organisation. 7. Knowledge, Training and Experience: The post holder is responsible for ensuring that they are aware of fire and health and safety legislation and requirements. 8. General: The post holder will be expected to ensure that patient environment services comply with the requirements under the Health and Safety and Food Hygiene Regulations. 9. Any other duties commensurate with the grade: This job description gives a general outline of the post and is not intended to be inflexible or a final list of duties. It may therefore be amended from time to time in consultation with the post holder. - This is an on-site operational role -We do not offer working from home/hybrid working Person specification
Education & professional Qualifications
English Language to GCSE standard or equivalent NVQ level 3 or equivalent Good written and verbal skills, able to liaise with the public and staff at all levels Experience
Previous experience in auditing environmental standards IT literate (highly competent user of various MS Office functions including Excel) Minimum 2 years customer care experience Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities. Please note: Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
#J-18808-Ljbffr
If you want to be part of the Royal Free London team, search our current vacancies below to find the job for you. Band 3 - Patient Environment Auditor / ID Officer
NHS AfC:Band 3
Main area Administration Grade NHS AfC:Band 3 Contract Permanent Hours Full time Flexible working 37.5 hours per week Job ref 391-RFL-6879022 Employer Royal Free London NHS Foundation Trust Employer type NHS Site Barnet Hospital Town Barnet Salary £28,622 - £30,225 per annum including HCAS Salary period Yearly Closing 07/01/2025 23:59 Job overview
The role will support the estates and facilities team on site in the delivery of a daily ID card issuing process for all staff which will typically consume 20% of all operational duties. The remainder of the role will oversee and undertake environmental and cleanliness audits in partnership with our contractual partners, ward-based personnel and the estates and facilities team. The ideal candidate will have excellent communication skills and enjoy working in a patient facing role. Main duties of the job
To be a point of contact in responding to departmental enquiries on a day-to-day basis. To be aware of, understand, and adhere to, departmental processes and policies. To compile and manage own list of tasks, utilising time management skills for satisfactory completion, with regular updates to line manager via 1:1s or Facilities Catch Ups. The post holder will provide admin support/guidance for all members of the Estates and Facilities department when required, and cover duties on request. To support the team during absences to ensure satisfactory continuation of service. Detailed job description and main responsibilities
1. Auditing of Services: The post holder is responsible for preparing and ensuring a range of planned and un-planned quality audits takes place for the entire range of multi-disciplinary services within their area. Ensuring the completion of issues identified with various professional group. To ensure that all National Standards for cleaning are fully met and the Trust consistently achieves a high score for each inspection. To ensure to meet the Care Quality Commission outcomes that are reported quarterly. Liaise with estates and facilities duty officers and managers on day to day work schedules. Deal with patient/customer queries and co-ordinate with other staff as appropriate. 2. Reporting & Communication: Assisting in preparing action plans in response to any escalation audits and any specific local patient feedback. Accurate and timely updates of database with audit results available for duty facilities officers to update reports. Working collaboratively with Senior/duty facilities officers/Head of Facilities to share best practice and ensure the delivery of the highest consistent standard of Facilities Management services throughout the Trust. 3. Training & Human Resource Responsibilities: The post holder will work with the Senior/duty facilities officers/Head of Facilities to identify training needs and provide and support the delivery of PLACE training and related activities. 4. Budget & Resource Management: The post holder will be required to raise requisitions and obtain approval from the relevant budget holders for ad-hoc purchases and approved projects according to need and ensuring economical use. 5. Feedback and complaints management: The Patient Environment Auditor/ID officer will be required to investigate, and give evidence to support all formal and informal complaints, as directed by the Senior/duty facilities officers/Facilities Operations Manager. 6. Customer Focus: The post holder will be expected to work in a way that is customer-focussed, whether that customer is internal or external to the organisation. 7. Knowledge, Training and Experience: The post holder is responsible for ensuring that they are aware of fire and health and safety legislation and requirements. 8. General: The post holder will be expected to ensure that patient environment services comply with the requirements under the Health and Safety and Food Hygiene Regulations. 9. Any other duties commensurate with the grade: This job description gives a general outline of the post and is not intended to be inflexible or a final list of duties. It may therefore be amended from time to time in consultation with the post holder. - This is an on-site operational role -We do not offer working from home/hybrid working Person specification
Education & professional Qualifications
English Language to GCSE standard or equivalent NVQ level 3 or equivalent Good written and verbal skills, able to liaise with the public and staff at all levels Experience
Previous experience in auditing environmental standards IT literate (highly competent user of various MS Office functions including Excel) Minimum 2 years customer care experience Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities. Please note: Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
#J-18808-Ljbffr
