Band 3 - Patient Environment Auditor / ID Officer
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients. Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation. Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff. Job overview The role will support the estates and facilities team on site in the delivery of a daily ID card issuing process for all staff which will typically consume 20% of all operational duties. The remainder of the role will oversee and undertake environmental and cleanliness audits in partnership with our contractual partners, ward-based personnel and the estates and facilities team. The ideal candidate will have excellent communication skills and enjoy working in a patient facing role. Main duties of the job To be a point of contact in responding to departmental enquiries on a day-to-day basis. To be aware of, understand, and adhere to departmental processes and policies. To compile and manage own list of tasks, utilising time management skills for satisfactory completion, with regular updates to line manager via 1:1s or Facilities Catch Ups. The post holder will provide admin support/guidance for all members of the Estates and Facilities department when required, and cover duties on request. To support the team during absences to ensure satisfactory continuation of service. Working for our organisation Royal Free World Class Values The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel: Welcome all of the time Confident because we are clearly communicating Respect & Cared for Reassured that they are always in safe hands Detailed job description and main responsibilities Auditing of Services:
The post holder is responsible for preparing and ensuring a range of planned and un-planned quality audits takes place for the entire range of multi-disciplinary services within their area. Primarily through the use of electronic data collection systems. Ensuring the completion of issues identified with various professional group. To ensure that all National Standards for cleaning are fully met and the Trust consistently achieves a high score for each inspection. To ensure to meet the Care Quality Commission outcomes that are reported quarterly. Liaise with estates and facilities duty officers and managers on day to day work schedules. Deal with patient/customer queries and co-ordinate with other staff as appropriate. Any other duties commensurate with the grade.
Reporting & Communication
Assisting in preparing action plans in response to any escalation audits and any specific local patient feedback. Attends team meetings. Accurate and timely updates of database with audit results available for duty facilities officers to update reports. Working collaboratively with Senior/duty facilities officers/Head of Facilities to share best practice and ensure the delivery of the highest consistent standard of Facilities Management services throughout the Trust. Delivers the ID card issue process on a regular basis, liaising with trust staff at all levels. To attend the bed meetings and complete the data report, escalating any Estates and Facilities issues to the relevant leads for prompt action.
Training & Human Resource Responsibilities:
The post holder will work with the Senior/duty facilities officers/Head of Facilities to identify training needs and provide and support the delivery of PLACE training and related activities. It will be necessary to role model world class care and infection control behaviours and to provide direct feedback in situations where improvement is needed.
Budget & Resource Management:
The post holder will be required to raise requisitions and obtain approval from the relevant budget holders for ad-hoc purchases and approved projects according to need and ensuring economical use. Actively contributing towards the identification and delivery of cost improvement programmes (CIP).
Feedback and complaints management:
The Patient Environment Auditor/ID officer will be required to investigate, and give evidence to support all formal and informal complaints, as directed by the Senior/duty facilities officers/Facilities Operations Manager as requested by the Director of Facilities and in accordance with the Trusts complaints management policy. Contact with the Matrons and Ward Managers/senior Sisters/Charge Nurses will be necessary and positively dealing with the feedback and demonstrating that all feedback received has been actioned and identifying the relevant lessons to be learnt.
Customer Focus:
The post holder will be expected to work in a way that is customer-focussed, whether that customer is internal or external to the organisation, to actively involve service users at every opportunity and to respond promptly and positively to feedback from users. To promote a culture of safety and quality, openness and accountability in an environment of flexibility in response to the changing hospital needs. The post-holder will support the ID control and issue process for the facilities team. Scheduling ID sessions and issuing cards in accordance with departmental needs and trust policy guidance on access control. The postholder will act as the first point of contact to the Facilities office, assisting with operational enquiries from staff and contractors alike. To manage uniform orders and contact the staff to arrange collections in a timely manner.
Knowledge, Training and Experience
The post holder is responsible for ensuring that they are aware of fire and health and safety legislation and requirements, as well as the mechanism for raising health and safety/fire issues within the organisation. It is a requirement to be aware of and apply all relevant legislation pertaining to the various aspects of the facilities management function.
General
The post holder will be expected to ensure that patient environment services comply with the requirements under the Health and Safety and Food Hygiene Regulations ensuring risks of cross infection are minimised. You are required to take reasonable care for the Health and Safety of yourself and other persons who may be affected by your acts and omissions at work and to ensure that statutory and departmental safety regulations are adhered to. The Trust is an Equal Opportunities Employer. The post holder is at all times expected to carry out his/her duties in accordance with the Trust's Equal Opportunities policy. The Trust operates a no smoking policy. Staff smoking is not permitted on any part of the Trust Premises. In order to aid the consistent delivery of consistent services and offer development opportunities, the Facilities Satellite Manager can expect to rotate through their peers areas on a regular basis.
Any other duties commensurate with the grade
This job description gives a general outline of the post and is not intended to be inflexible or a final list of duties. It may therefore be amended from time to time in consultation with the post holder.
This is an on-site operational role -We do not offer working from home/hybrid working Person specification Royal Free World Class Values Essential criteria Demonstrable ability to meet the Trust Values Education & professional Qualifications Essential criteria English Language to GCSE standard or equivalent NVQ level 3 or equivalent Good written and verbal skills, able to liaise with the public and staff at all levels Literate and Numerate Experience Essential criteria Previous experience in auditing environmental standards IT literate (highly competent user of various MS Office functions including Excel) Desirable criteria Minimum 2 years customer care experience Covid-19 Vaccination Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible. AT* - Apprenticeship Training . Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role. By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.
This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation. If you are an
EU/EEA citizen
who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system. If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your
identity and right to work documentation will be verified remotely
(in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk. The Trust uses
electronic new starter forms
on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system. The Trust will request a DBS
(CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act. By applying for this post you are agreeing to Royal Free London NHS Foundation Trust
transferring the information
contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. Please be aware of
scams
- unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments. Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities. Please note: Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. Interview arrangements will be communicated via email so please check your email regularly following the closing date. Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival. Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Application numbers This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment. Documents to download Patient Environmental Auditor & ID officer ( PDF , 536.3 KB ) Patient Environmental Auditor & ID Officer ( PDF , 64.7 KB ) Functional Requirements ( PDF , 144.6 KB ) Corporate, Admin & Clerical, Other - benefits, about RFL, values and governing objectives ( PDF , 935.8 KB )
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Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients. Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation. Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff. Job overview The role will support the estates and facilities team on site in the delivery of a daily ID card issuing process for all staff which will typically consume 20% of all operational duties. The remainder of the role will oversee and undertake environmental and cleanliness audits in partnership with our contractual partners, ward-based personnel and the estates and facilities team. The ideal candidate will have excellent communication skills and enjoy working in a patient facing role. Main duties of the job To be a point of contact in responding to departmental enquiries on a day-to-day basis. To be aware of, understand, and adhere to departmental processes and policies. To compile and manage own list of tasks, utilising time management skills for satisfactory completion, with regular updates to line manager via 1:1s or Facilities Catch Ups. The post holder will provide admin support/guidance for all members of the Estates and Facilities department when required, and cover duties on request. To support the team during absences to ensure satisfactory continuation of service. Working for our organisation Royal Free World Class Values The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel: Welcome all of the time Confident because we are clearly communicating Respect & Cared for Reassured that they are always in safe hands Detailed job description and main responsibilities Auditing of Services:
The post holder is responsible for preparing and ensuring a range of planned and un-planned quality audits takes place for the entire range of multi-disciplinary services within their area. Primarily through the use of electronic data collection systems. Ensuring the completion of issues identified with various professional group. To ensure that all National Standards for cleaning are fully met and the Trust consistently achieves a high score for each inspection. To ensure to meet the Care Quality Commission outcomes that are reported quarterly. Liaise with estates and facilities duty officers and managers on day to day work schedules. Deal with patient/customer queries and co-ordinate with other staff as appropriate. Any other duties commensurate with the grade.
Reporting & Communication
Assisting in preparing action plans in response to any escalation audits and any specific local patient feedback. Attends team meetings. Accurate and timely updates of database with audit results available for duty facilities officers to update reports. Working collaboratively with Senior/duty facilities officers/Head of Facilities to share best practice and ensure the delivery of the highest consistent standard of Facilities Management services throughout the Trust. Delivers the ID card issue process on a regular basis, liaising with trust staff at all levels. To attend the bed meetings and complete the data report, escalating any Estates and Facilities issues to the relevant leads for prompt action.
Training & Human Resource Responsibilities:
The post holder will work with the Senior/duty facilities officers/Head of Facilities to identify training needs and provide and support the delivery of PLACE training and related activities. It will be necessary to role model world class care and infection control behaviours and to provide direct feedback in situations where improvement is needed.
Budget & Resource Management:
The post holder will be required to raise requisitions and obtain approval from the relevant budget holders for ad-hoc purchases and approved projects according to need and ensuring economical use. Actively contributing towards the identification and delivery of cost improvement programmes (CIP).
Feedback and complaints management:
The Patient Environment Auditor/ID officer will be required to investigate, and give evidence to support all formal and informal complaints, as directed by the Senior/duty facilities officers/Facilities Operations Manager as requested by the Director of Facilities and in accordance with the Trusts complaints management policy. Contact with the Matrons and Ward Managers/senior Sisters/Charge Nurses will be necessary and positively dealing with the feedback and demonstrating that all feedback received has been actioned and identifying the relevant lessons to be learnt.
Customer Focus:
The post holder will be expected to work in a way that is customer-focussed, whether that customer is internal or external to the organisation, to actively involve service users at every opportunity and to respond promptly and positively to feedback from users. To promote a culture of safety and quality, openness and accountability in an environment of flexibility in response to the changing hospital needs. The post-holder will support the ID control and issue process for the facilities team. Scheduling ID sessions and issuing cards in accordance with departmental needs and trust policy guidance on access control. The postholder will act as the first point of contact to the Facilities office, assisting with operational enquiries from staff and contractors alike. To manage uniform orders and contact the staff to arrange collections in a timely manner.
Knowledge, Training and Experience
The post holder is responsible for ensuring that they are aware of fire and health and safety legislation and requirements, as well as the mechanism for raising health and safety/fire issues within the organisation. It is a requirement to be aware of and apply all relevant legislation pertaining to the various aspects of the facilities management function.
General
The post holder will be expected to ensure that patient environment services comply with the requirements under the Health and Safety and Food Hygiene Regulations ensuring risks of cross infection are minimised. You are required to take reasonable care for the Health and Safety of yourself and other persons who may be affected by your acts and omissions at work and to ensure that statutory and departmental safety regulations are adhered to. The Trust is an Equal Opportunities Employer. The post holder is at all times expected to carry out his/her duties in accordance with the Trust's Equal Opportunities policy. The Trust operates a no smoking policy. Staff smoking is not permitted on any part of the Trust Premises. In order to aid the consistent delivery of consistent services and offer development opportunities, the Facilities Satellite Manager can expect to rotate through their peers areas on a regular basis.
Any other duties commensurate with the grade
This job description gives a general outline of the post and is not intended to be inflexible or a final list of duties. It may therefore be amended from time to time in consultation with the post holder.
This is an on-site operational role -We do not offer working from home/hybrid working Person specification Royal Free World Class Values Essential criteria Demonstrable ability to meet the Trust Values Education & professional Qualifications Essential criteria English Language to GCSE standard or equivalent NVQ level 3 or equivalent Good written and verbal skills, able to liaise with the public and staff at all levels Literate and Numerate Experience Essential criteria Previous experience in auditing environmental standards IT literate (highly competent user of various MS Office functions including Excel) Desirable criteria Minimum 2 years customer care experience Covid-19 Vaccination Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible. AT* - Apprenticeship Training . Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role. By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.
This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation. If you are an
EU/EEA citizen
who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system. If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your
identity and right to work documentation will be verified remotely
(in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk. The Trust uses
electronic new starter forms
on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system. The Trust will request a DBS
(CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act. By applying for this post you are agreeing to Royal Free London NHS Foundation Trust
transferring the information
contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. Please be aware of
scams
- unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments. Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities. Please note: Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. Interview arrangements will be communicated via email so please check your email regularly following the closing date. Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival. Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Application numbers This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment. Documents to download Patient Environmental Auditor & ID officer ( PDF , 536.3 KB ) Patient Environmental Auditor & ID Officer ( PDF , 64.7 KB ) Functional Requirements ( PDF , 144.6 KB ) Corporate, Admin & Clerical, Other - benefits, about RFL, values and governing objectives ( PDF , 935.8 KB )
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