Band 3 Receptionist/Administrator - Maple Leaf Centre
Birmingham and Solihull Mental Health NHS Foundation Trust
An exciting opportunity has arisen for a full-time experienced Receptionist/Administrator to work within the Solihull Community Perinatal Mental Health Team.
Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services but uses our own dedicated space with a separate entrance from other teams.
As receptionist/administrator, you will be the first point of contact for patients/staff and visitors to the base, and it is essential that you present in a friendly and approachable manner.
Main duties of the job The post holder will undertake a wide range of reception and administrative duties. These will include:
Monitoring, recording, and booking of appointments.
Managing a busy telephone line.
Receiving all incoming mail and ensuring action is taken appropriately.
Processing clinical letters and other correspondence.
Liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative and demonstrate effective organisational and administrative skills.
About us Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.
Job responsibilities For further information about the main responsibilities, please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK)
Person Specification Qualifications
NVQ Level II in Business Administration or equivalent or working towards.
GCSE English or equivalent.
RSA II Typing.
Experience
Experience in dealing with a range of disciplines in healthcare and sensitive situations.
Experience in a customer-focused healthcare environment.
Experience of working in a healthcare client-facing organisation.
Skills
Up-to-date working knowledge of all Microsoft packages.
Experience of working in a healthcare setting.
Working knowledge of RiO.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name Birmingham and Solihull Mental Health NHS Foundation Trust
£24,071 to £25,674 per annum, pro rata.
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Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services but uses our own dedicated space with a separate entrance from other teams.
As receptionist/administrator, you will be the first point of contact for patients/staff and visitors to the base, and it is essential that you present in a friendly and approachable manner.
Main duties of the job The post holder will undertake a wide range of reception and administrative duties. These will include:
Monitoring, recording, and booking of appointments.
Managing a busy telephone line.
Receiving all incoming mail and ensuring action is taken appropriately.
Processing clinical letters and other correspondence.
Liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative and demonstrate effective organisational and administrative skills.
About us Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.
Job responsibilities For further information about the main responsibilities, please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK)
Person Specification Qualifications
NVQ Level II in Business Administration or equivalent or working towards.
GCSE English or equivalent.
RSA II Typing.
Experience
Experience in dealing with a range of disciplines in healthcare and sensitive situations.
Experience in a customer-focused healthcare environment.
Experience of working in a healthcare client-facing organisation.
Skills
Up-to-date working knowledge of all Microsoft packages.
Experience of working in a healthcare setting.
Working knowledge of RiO.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name Birmingham and Solihull Mental Health NHS Foundation Trust
£24,071 to £25,674 per annum, pro rata.
#J-18808-Ljbffr
