The closing date is 6th Feb 2025
Job summary
We are looking for a confident, capable support medical secretary to join our established team based at QEHB. Ideally you will have experience of working within the NHS. This will be a varied role that will entail providing support to Trauma & Orthopaedics secretarial and Consultant team. Roles and responsibilities will vary and you will work alongside the team to provide a comprehensive support service to the team. This would be a great opportunity to gain experience of working within a busy, fast-paced environment. We deal with patients who are being referred via the elective pathways as well as working with patients who have come into the Hospital through the Emergency Department. You should have experience of working with the various computer systems used within the Trust as well as a good working knowledge of MS Office. You should be an empathetic person who is able to speak to patients in a confident, calm manner. Main duties, tasks & skills required
The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisors. To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature Ensure that clinic letters are sent out in accordance with the locally agreed time limits Receiving and dealing with telephone enquiries as appropriate Input and look up patient data on Trust IT systems in accordance with Trust policy To ensure Consultant's post is opened daily and dealt with accordingly To assist colleagues as directed by the Medical Secretary Supervisor in times of pressure of work Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department Photocopying, scanning letters and documents as required Monitoring and maintaining a shared email inbox and ensuring that emails are actioned in a timely manner. About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can; Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital. Job description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description* Person specification
Qualifications
Essential
Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 Business Administration NVQ level 2 or equivalent experience in a clerical environment Experience
Essential
Experience of dealing with the Public/Customer service experience Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook) Experience of using IT systems Experience of working in Healthcare Good Organisational skills Able to use own initiative and deal with the unpredictable Able to work under pressure and to multi-task Able to work to deadlines Additional Criteria
Essential
Good communication / customer care skills both written and verbal demonstrating sympathy and compassion Good keyboard / IT skills Good organisation skills and ability to multitask Good time management skills Ability to deal professionally with enquiries from staff, patients and visitors Ability to problem solve Understand confidentiality and apply the principles in everyday working practice Ability to pay attention to detail where there are predictable interruptions to the work pattern Ability to deal with stressful situations and sensitive issues Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Must be able to demonstrate an understanding of equality and diversity Mature open and flexible approach to work Demonstrates care and compassion Good inter-personal and communication skills Good organisational skills Team Player Conscientious Demonstrates reliability, motivation and commitment Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. For help with your application, contact:
Corinne Bayliss Corinne.Bayliss@uhb.nhs.uk 01213714946 Pay scheme
Agenda for Change Band
Band 3 Salary
£24071.00 to £25674.00 Yearly Contract
Permanent Working pattern
Full-Time, Flexible Working Reference number
304-1091625 Job locations
Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH
#J-18808-Ljbffr
Job summary
We are looking for a confident, capable support medical secretary to join our established team based at QEHB. Ideally you will have experience of working within the NHS. This will be a varied role that will entail providing support to Trauma & Orthopaedics secretarial and Consultant team. Roles and responsibilities will vary and you will work alongside the team to provide a comprehensive support service to the team. This would be a great opportunity to gain experience of working within a busy, fast-paced environment. We deal with patients who are being referred via the elective pathways as well as working with patients who have come into the Hospital through the Emergency Department. You should have experience of working with the various computer systems used within the Trust as well as a good working knowledge of MS Office. You should be an empathetic person who is able to speak to patients in a confident, calm manner. Main duties, tasks & skills required
The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisors. To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature Ensure that clinic letters are sent out in accordance with the locally agreed time limits Receiving and dealing with telephone enquiries as appropriate Input and look up patient data on Trust IT systems in accordance with Trust policy To ensure Consultant's post is opened daily and dealt with accordingly To assist colleagues as directed by the Medical Secretary Supervisor in times of pressure of work Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department Photocopying, scanning letters and documents as required Monitoring and maintaining a shared email inbox and ensuring that emails are actioned in a timely manner. About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can; Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital. Job description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description* Person specification
Qualifications
Essential
Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 Business Administration NVQ level 2 or equivalent experience in a clerical environment Experience
Essential
Experience of dealing with the Public/Customer service experience Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook) Experience of using IT systems Experience of working in Healthcare Good Organisational skills Able to use own initiative and deal with the unpredictable Able to work under pressure and to multi-task Able to work to deadlines Additional Criteria
Essential
Good communication / customer care skills both written and verbal demonstrating sympathy and compassion Good keyboard / IT skills Good organisation skills and ability to multitask Good time management skills Ability to deal professionally with enquiries from staff, patients and visitors Ability to problem solve Understand confidentiality and apply the principles in everyday working practice Ability to pay attention to detail where there are predictable interruptions to the work pattern Ability to deal with stressful situations and sensitive issues Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Must be able to demonstrate an understanding of equality and diversity Mature open and flexible approach to work Demonstrates care and compassion Good inter-personal and communication skills Good organisational skills Team Player Conscientious Demonstrates reliability, motivation and commitment Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. For help with your application, contact:
Corinne Bayliss Corinne.Bayliss@uhb.nhs.uk 01213714946 Pay scheme
Agenda for Change Band
Band 3 Salary
£24071.00 to £25674.00 Yearly Contract
Permanent Working pattern
Full-Time, Flexible Working Reference number
304-1091625 Job locations
Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH
#J-18808-Ljbffr
