Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job Overview
We are looking for an experienced administrator with the ability to work as part of a team to join our Max Fax & Orthodontics Department to oversee the patient pathway from referral to treatment, along with other admin duties. The OMFS Department is complex and busy, with the successful applicant being a key player in ensuring it runs smoothly and effectively. The role involves building effective working relationships with clinical staff, regular contact with patients and a keen attention to detail.
The role will be based at either our Barnet site or Chase Farm site, this is subject to change and will require cross site covering.
Main Duties of the Job
- General admin and clerical duties including answering phones, dealing with patient/GP/ colleague enquiries. - Managing generic email account, validating and managing patient pathways, monitoring Consultant annual leave and clinic cancellations and actioning your EPR message centre.
To be Successful in this Role:
- You will have excellent written and communication skills. - You will have a good telephone manner. - You will have sound organisational skills. - You will be able to work both in a team environment and autonomously. - You will be expected to input data on the Cerner patient records system and/or database system and therefore excellent data entry skills are required.
Working for Our Organisation
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
Detailed Job Description and Main Responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Essential Criteria
Demonstrable ability to meet the Trust Values Qualifications
Essential Criteria Educated to GCSE standard or equivalent Desirable Criteria AMSPAR/NVQ in administration Experience
Essential Criteria Previous medical secretary experience and working knowledge of Medical Terminology Experience of dealing with the general public Experience of working in a busy environment Desirable Criteria Previous NHS experience Previous experience of Patient Administration systems Skills
Essential Criteria Clear concise verbal and written communication skills Good customer care skills Ability to organise and prioritise workload Working knowledge of IT applications, (e.g. e-mail, excel, power point) Excellent telephone manner Detailed knowledge of patient pathways Personal Qualities & Attributes
Essential Criteria Patient Focused Friendly and approachable Ability to cope well under pressure Flexible and adaptable Ability to work as part of a multidisciplinary team Ability to work on own initiative Well organised and methodical Ability to remain calm and objective and work well under pressure
Covid-19 Vaccination Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note: Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. Interview arrangements will be communicated via email so please check your email regularly following the closing date.
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Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job Overview
We are looking for an experienced administrator with the ability to work as part of a team to join our Max Fax & Orthodontics Department to oversee the patient pathway from referral to treatment, along with other admin duties. The OMFS Department is complex and busy, with the successful applicant being a key player in ensuring it runs smoothly and effectively. The role involves building effective working relationships with clinical staff, regular contact with patients and a keen attention to detail.
The role will be based at either our Barnet site or Chase Farm site, this is subject to change and will require cross site covering.
Main Duties of the Job
- General admin and clerical duties including answering phones, dealing with patient/GP/ colleague enquiries. - Managing generic email account, validating and managing patient pathways, monitoring Consultant annual leave and clinic cancellations and actioning your EPR message centre.
To be Successful in this Role:
- You will have excellent written and communication skills. - You will have a good telephone manner. - You will have sound organisational skills. - You will be able to work both in a team environment and autonomously. - You will be expected to input data on the Cerner patient records system and/or database system and therefore excellent data entry skills are required.
Working for Our Organisation
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
Detailed Job Description and Main Responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Essential Criteria
Demonstrable ability to meet the Trust Values Qualifications
Essential Criteria Educated to GCSE standard or equivalent Desirable Criteria AMSPAR/NVQ in administration Experience
Essential Criteria Previous medical secretary experience and working knowledge of Medical Terminology Experience of dealing with the general public Experience of working in a busy environment Desirable Criteria Previous NHS experience Previous experience of Patient Administration systems Skills
Essential Criteria Clear concise verbal and written communication skills Good customer care skills Ability to organise and prioritise workload Working knowledge of IT applications, (e.g. e-mail, excel, power point) Excellent telephone manner Detailed knowledge of patient pathways Personal Qualities & Attributes
Essential Criteria Patient Focused Friendly and approachable Ability to cope well under pressure Flexible and adaptable Ability to work as part of a multidisciplinary team Ability to work on own initiative Well organised and methodical Ability to remain calm and objective and work well under pressure
Covid-19 Vaccination Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note: Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. Interview arrangements will be communicated via email so please check your email regularly following the closing date.
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