Band 4 Emergency Department Care Navigator
Barking, Havering and Redbridge University Hospitals NHS Trust
This is an exciting opportunity to work in a fast-paced Emergency Department and make a real difference to patient pathways. This is a developing role, and we are looking for passionate people who want to contribute to the team and support us to expand and improve further. You will be supporting clinical and admin teams in the delivery of KPI (Key Performance Indicators) and Service Targets. This will require you to be proactive, tracking patients' pathways, escalating issues, and alerting the correct staff when results are available to reduce unnecessary delays. You will cope under pressure, provide essential support to the efficient running of the department, assist in the movement and flow of patients through their pathways to maintain safety, enhance performance, and improve patient experience. You will be the main link between the nurse in charge, consultants, assessment areas, and the operational staff who feed into escalation meetings. Main Duties of the Job
We are looking for a determined, proactive, and hardworking individual looking to take on this exciting and challenging role within the Emergency Department here at Queens Hospital / King George Hospital. Working alongside a variety of clinical and non-clinical staff, your role will be to support the many patients that attend the Emergency Department and help direct their care to appropriate departments and external healthcare providers such as GPs. This role will provide you with the opportunity to understand the challenges and pressures faced within Emergency care but also the chance to help make positive strides in improving patient experience and enabling our clinical staff to focus on patients that require urgent emergency care. The role of ED Care Navigator is fairly new to the department, and it is a wonderful opportunity for applicants to show a variety of skills and attributes to help improve the care delivered to those patients who attend the Emergency Service. About Us
We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with. Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve, and the majority are from black, Asian, and minority ethnic groups. More than 400 of them are on apprenticeship programmes, and we're proud to be a London Living Wage employer. We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023. Job Responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period. Person Specification
Education/Qualifications
Excellent working knowledge of Microsoft Office software Knowledge of medical terminology NVQ LEVEL 3 or equivalent Diploma level qualification or equivalent experience Courses/further study attended to demonstrate evidence of personal development Skills/Abilities
Awareness of National and Trust pathway targets (such as 18 week RTT target) Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Salary: £31,081 to £33,665 per annum inclusive
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Barking, Havering and Redbridge University Hospitals NHS Trust
This is an exciting opportunity to work in a fast-paced Emergency Department and make a real difference to patient pathways. This is a developing role, and we are looking for passionate people who want to contribute to the team and support us to expand and improve further. You will be supporting clinical and admin teams in the delivery of KPI (Key Performance Indicators) and Service Targets. This will require you to be proactive, tracking patients' pathways, escalating issues, and alerting the correct staff when results are available to reduce unnecessary delays. You will cope under pressure, provide essential support to the efficient running of the department, assist in the movement and flow of patients through their pathways to maintain safety, enhance performance, and improve patient experience. You will be the main link between the nurse in charge, consultants, assessment areas, and the operational staff who feed into escalation meetings. Main Duties of the Job
We are looking for a determined, proactive, and hardworking individual looking to take on this exciting and challenging role within the Emergency Department here at Queens Hospital / King George Hospital. Working alongside a variety of clinical and non-clinical staff, your role will be to support the many patients that attend the Emergency Department and help direct their care to appropriate departments and external healthcare providers such as GPs. This role will provide you with the opportunity to understand the challenges and pressures faced within Emergency care but also the chance to help make positive strides in improving patient experience and enabling our clinical staff to focus on patients that require urgent emergency care. The role of ED Care Navigator is fairly new to the department, and it is a wonderful opportunity for applicants to show a variety of skills and attributes to help improve the care delivered to those patients who attend the Emergency Service. About Us
We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with. Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve, and the majority are from black, Asian, and minority ethnic groups. More than 400 of them are on apprenticeship programmes, and we're proud to be a London Living Wage employer. We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023. Job Responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period. Person Specification
Education/Qualifications
Excellent working knowledge of Microsoft Office software Knowledge of medical terminology NVQ LEVEL 3 or equivalent Diploma level qualification or equivalent experience Courses/further study attended to demonstrate evidence of personal development Skills/Abilities
Awareness of National and Trust pathway targets (such as 18 week RTT target) Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Salary: £31,081 to £33,665 per annum inclusive
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