Band 4 - RTT Patient Pathway Tracker, RTT Access
West Hertfordshire Teaching Hospitals NHS Trust
An exciting new post has arisen for a RTT Patient Pathway Tracker to join the RTT Access and Pathway Support Team. The RTT Access team support the Trust to monitor, report and performance manage the Referral to Treatment (RTT) 18-week target. Referral to Treatment performance must be achieved and managed across the Trust for all specialities and patients in line with the NHS Constitution. The Pathway Support team support the Trust in the outsourcing of patients to external providers to minimise patient waiting times. This is a full-time position 37.5hrs working Monday to Friday. ****** IMPORTANT INFORMATION - PLEASE READ ****** Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role. Main duties of the job
The post holder will have extensive knowledge of referral to treatment (RTT), cancer and diagnostic standards and waiting time standards. The post holder will be able to confidently analyse data, ensuring data accuracy is maintained. The ability to prioritise workload and work under pressure whilst meeting organisational objectives. Work collaboratively with other service users to ensure best patient care is ultimately achieved and patients are progressed through their pathway, ensuring delays are minimised. Job responsibilities
The post holder will be responsible for providing day-to-day administrative services, supporting performance delivery, and waiting list management. The post holder will manage and track closely patients on an elective care pathway to ensure their pathway is progressed, and they will be responsible for maintaining accurate data recorded against the patient pathway. Following internal escalation processes to ensure patients are followed up in a timely manner to minimise pathway delays and potential breaches. This post involves working closely with speciality service managers, admissions, outpatients, external providers, patients, and other Trust staff as appropriate. You will need a flexible professional approach, excellent organisational and time management skills together with an excellent standard of verbal and written communication. Person Specification
Education and qualifications
Good general level of education (Minimum of 5 GCSE or equivalent grades A-C, including Maths and English). NVQ level 4 in Business Administration or Customer Care equivalent. National Apprenticeship in customer services or business. Educated to A Level standard or equivalent. Formal RTT training. Knowledge
Extensive knowledge and understanding of Referral to Treatment (RTT), Cancer and Diagnostic national standards and waiting time targets. NHS Constitution. Knowledge of national waiting times objectives and ambitions. Good knowledge of speciality specific patient pathways. Experience
Pathway management experience within the NHS. Experienced knowledge of waiting list management & patient pathways. Experience and knowledge of using a full range of IT/Patient data systems including EPR Cerner, ERS and Infoflex. Experience of using NHS information & data systems and understanding of medical terminology. Excellent IT user skills, demonstrating proficiency in the use of MS packages. Validation of patient pathways, applying local and national rules and guidance to ensure accurate and timely pathway management. Experience of providing guidance and interpretation of national waiting times policy/rules to other staff groups. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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West Hertfordshire Teaching Hospitals NHS Trust
An exciting new post has arisen for a RTT Patient Pathway Tracker to join the RTT Access and Pathway Support Team. The RTT Access team support the Trust to monitor, report and performance manage the Referral to Treatment (RTT) 18-week target. Referral to Treatment performance must be achieved and managed across the Trust for all specialities and patients in line with the NHS Constitution. The Pathway Support team support the Trust in the outsourcing of patients to external providers to minimise patient waiting times. This is a full-time position 37.5hrs working Monday to Friday. ****** IMPORTANT INFORMATION - PLEASE READ ****** Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role. Main duties of the job
The post holder will have extensive knowledge of referral to treatment (RTT), cancer and diagnostic standards and waiting time standards. The post holder will be able to confidently analyse data, ensuring data accuracy is maintained. The ability to prioritise workload and work under pressure whilst meeting organisational objectives. Work collaboratively with other service users to ensure best patient care is ultimately achieved and patients are progressed through their pathway, ensuring delays are minimised. Job responsibilities
The post holder will be responsible for providing day-to-day administrative services, supporting performance delivery, and waiting list management. The post holder will manage and track closely patients on an elective care pathway to ensure their pathway is progressed, and they will be responsible for maintaining accurate data recorded against the patient pathway. Following internal escalation processes to ensure patients are followed up in a timely manner to minimise pathway delays and potential breaches. This post involves working closely with speciality service managers, admissions, outpatients, external providers, patients, and other Trust staff as appropriate. You will need a flexible professional approach, excellent organisational and time management skills together with an excellent standard of verbal and written communication. Person Specification
Education and qualifications
Good general level of education (Minimum of 5 GCSE or equivalent grades A-C, including Maths and English). NVQ level 4 in Business Administration or Customer Care equivalent. National Apprenticeship in customer services or business. Educated to A Level standard or equivalent. Formal RTT training. Knowledge
Extensive knowledge and understanding of Referral to Treatment (RTT), Cancer and Diagnostic national standards and waiting time targets. NHS Constitution. Knowledge of national waiting times objectives and ambitions. Good knowledge of speciality specific patient pathways. Experience
Pathway management experience within the NHS. Experienced knowledge of waiting list management & patient pathways. Experience and knowledge of using a full range of IT/Patient data systems including EPR Cerner, ERS and Infoflex. Experience of using NHS information & data systems and understanding of medical terminology. Excellent IT user skills, demonstrating proficiency in the use of MS packages. Validation of patient pathways, applying local and national rules and guidance to ensure accurate and timely pathway management. Experience of providing guidance and interpretation of national waiting times policy/rules to other staff groups. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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