Bank Administrator | Outpatient Bookings | Spire Cheshire | Warrington | Flexible hours | £11.48 per hour
Spire Cheshire Hospital has an exciting opportunity for an experienced administrator to join our outpatient appointments team on a bank/occasional basis
At Spire Cheshire Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare.
Working Hours:
Flexible - Department operates between 8 am and 6 pm Monday to Friday
Contract Type:
Bank/Zero hours
As Outpatients Bookings Administrator you will be responsible for the provision and maintenance of an efficient patient appointments service within the hospital. You will also provide information to patients, consultants, consultants secretaries and other relevant departments in a timely and courteous manner.
Duties and Responsibilities
Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
Manage the telephone lines in an effective and timely manner
Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter
Ensure that the COBPS (consultant online booking and payment service) and insurer direct booking portals are both maintained effectively and in line with KPI’s
Maintain departmental electronic and manual filing systems accurately
Who we're looking for
High standard of secondary education with demonstrable literacy and numeracy skills
Track record of successful delivery in a similar role, in an office and / or customer service environment
Experience of handling high call volumes in a fast paced environment
High level of PC literacy and experience of using multiple systems and programmes
Working knowledge of SAP or a similar patient booking system would be beneficial
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
Bank colleagues are paid weekly
Access to Spire Healthcare pension
Access to Blue Light Card discounts
Free uniform
Free DBS
Full induction, including mandatory training updates
Opportunities for further training and progression into permanent posts
Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
Employer and employee contributory pension with flexible retirement options
‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
#J-18808-Ljbffr
Spire Cheshire Hospital has an exciting opportunity for an experienced administrator to join our outpatient appointments team on a bank/occasional basis
At Spire Cheshire Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare.
Working Hours:
Flexible - Department operates between 8 am and 6 pm Monday to Friday
Contract Type:
Bank/Zero hours
As Outpatients Bookings Administrator you will be responsible for the provision and maintenance of an efficient patient appointments service within the hospital. You will also provide information to patients, consultants, consultants secretaries and other relevant departments in a timely and courteous manner.
Duties and Responsibilities
Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
Manage the telephone lines in an effective and timely manner
Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter
Ensure that the COBPS (consultant online booking and payment service) and insurer direct booking portals are both maintained effectively and in line with KPI’s
Maintain departmental electronic and manual filing systems accurately
Who we're looking for
High standard of secondary education with demonstrable literacy and numeracy skills
Track record of successful delivery in a similar role, in an office and / or customer service environment
Experience of handling high call volumes in a fast paced environment
High level of PC literacy and experience of using multiple systems and programmes
Working knowledge of SAP or a similar patient booking system would be beneficial
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
Bank colleagues are paid weekly
Access to Spire Healthcare pension
Access to Blue Light Card discounts
Free uniform
Free DBS
Full induction, including mandatory training updates
Opportunities for further training and progression into permanent posts
Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
Employer and employee contributory pension with flexible retirement options
‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
#J-18808-Ljbffr
