We are looking for someone with primary care reception experience, ideally also experienced in the use of the clinical system EMIS Web. You would join and support our reception team on a bank basis to cover annual leave, sick leave or other absence ad hoc.
You would work hand in hand with our clinical and administrative teams to support the provision of great patient care.
You will know that a Medical Receptionist role requires you to have your wits about you due to the busy environment. You would have some medical terminology/computer systems/processes and procedures knowledge and you would most importantly enjoy helping our patients and team.
If you would enjoy working on a bank basis in a busy work environment, with lots of telephone and face to face patient interaction and administration then please send us a copy of your CV.
Main duties of the job
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed. Enter patient information accurately onto the computer (EMIS) as required. Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery. Action tasks on EMIS, AskmyGP and Email on a daily basis. Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record. Completing tasks. Deal with patient registrations including temporary patients and deductions. Scanning and coding of clinical documents. About us
Penn Hill Surgery is located just off of Yeovil's town centre where we enjoy the benefit of on-site staff parking. We have a team of 4 GP partners, 2 Salaried GPs, 1 Advanced Nurse Practitioner, 1 Clinical Pharmacist, 3 Practice Nurses, a Trainee Nurse Associate and 2 HCAs. We are also joined by GP trainees as we are a training practice. In our non-clinical team we have 2 Health Coaches, a prescription pod consisting of Prescription Clerks and General Practice Assistants, Finance and Performance administrators, a Patient Services Manager that line manages Reception and our Medical Secretary teams as well as a Practice Manager. We are a friendly, dynamic practice who are looking for individuals to enhance our non-clinical team. We offer the NHS/other pension dependent on your choice. In lieu of annual leave you would be paid a bank uplift percentage on any hours worked. Job responsibilities
Job Title: Bank Medical Receptionist Hours: Zero hours (Reception shifts may be offered which cover the hours 08:30 to 18:30 Monday to Friday) Place of Work: Penn Hill Surgery Reports to: Patient Services Manager Job Summary To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone. To uphold and deliver the values, standards, aims, objectives and expectations of Penn Hill Surgery. Key Relationships
Patients, visitors, carers and family members Partners Management Team All members of staff Job Responsibilities - Reception
To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed. Enter patient information accurately onto the computer (EMIS) as required. Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery. Action tasks on EMIS, AskmyGP and Email on a daily basis. Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record. General Responsibilities
Attend team meetings, monthly staff meetings and other meetings as appropriate. Participate in, and contribute to, service improvement work with the Practice Manager and Partners. To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance. Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Person Specification
Experience
Experience of working in a primary care medical reception environment. Qualifications
5 GCSEs or equivalent, including English and Maths, Customer care training NVQ 3/AMSPAR. Experience of telephone switchboard operation. Experience of using EMIS Web clinical system, or similar. Experience of Microsoft Office software. Skills
Excellent communication (oral and written) skills and outstanding interpersonal skills. Excellent keyboard and computer skills. Ability to listen and empathise. Appropriate IT knowledge, skills and experience. Negotiating skills and problem solving. Good time management. Qualities
An understanding, acceptance and adherence to the need for strict confidentiality. Ability to use own judgement, resourcefulness and common sense. Ability to work without direct supervision and determine own workload priorities. Ability to work as part of an integrated multi-skilled team. Pleasant and articulate. Able to work under pressure. Able to work in a changing environment. Able to use own initiative. Honest, caring, pleasant, sympathetic, good humoured and displays integrity at all times. Willing to work flexible hours as necessary. £11.75 to £12 an hour. Paid additional 14.49% for bank uplift in lieu of annual leave.
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Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed. Enter patient information accurately onto the computer (EMIS) as required. Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery. Action tasks on EMIS, AskmyGP and Email on a daily basis. Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record. Completing tasks. Deal with patient registrations including temporary patients and deductions. Scanning and coding of clinical documents. About us
Penn Hill Surgery is located just off of Yeovil's town centre where we enjoy the benefit of on-site staff parking. We have a team of 4 GP partners, 2 Salaried GPs, 1 Advanced Nurse Practitioner, 1 Clinical Pharmacist, 3 Practice Nurses, a Trainee Nurse Associate and 2 HCAs. We are also joined by GP trainees as we are a training practice. In our non-clinical team we have 2 Health Coaches, a prescription pod consisting of Prescription Clerks and General Practice Assistants, Finance and Performance administrators, a Patient Services Manager that line manages Reception and our Medical Secretary teams as well as a Practice Manager. We are a friendly, dynamic practice who are looking for individuals to enhance our non-clinical team. We offer the NHS/other pension dependent on your choice. In lieu of annual leave you would be paid a bank uplift percentage on any hours worked. Job responsibilities
Job Title: Bank Medical Receptionist Hours: Zero hours (Reception shifts may be offered which cover the hours 08:30 to 18:30 Monday to Friday) Place of Work: Penn Hill Surgery Reports to: Patient Services Manager Job Summary To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone. To uphold and deliver the values, standards, aims, objectives and expectations of Penn Hill Surgery. Key Relationships
Patients, visitors, carers and family members Partners Management Team All members of staff Job Responsibilities - Reception
To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed. Enter patient information accurately onto the computer (EMIS) as required. Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery. Action tasks on EMIS, AskmyGP and Email on a daily basis. Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record. General Responsibilities
Attend team meetings, monthly staff meetings and other meetings as appropriate. Participate in, and contribute to, service improvement work with the Practice Manager and Partners. To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance. Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Person Specification
Experience
Experience of working in a primary care medical reception environment. Qualifications
5 GCSEs or equivalent, including English and Maths, Customer care training NVQ 3/AMSPAR. Experience of telephone switchboard operation. Experience of using EMIS Web clinical system, or similar. Experience of Microsoft Office software. Skills
Excellent communication (oral and written) skills and outstanding interpersonal skills. Excellent keyboard and computer skills. Ability to listen and empathise. Appropriate IT knowledge, skills and experience. Negotiating skills and problem solving. Good time management. Qualities
An understanding, acceptance and adherence to the need for strict confidentiality. Ability to use own judgement, resourcefulness and common sense. Ability to work without direct supervision and determine own workload priorities. Ability to work as part of an integrated multi-skilled team. Pleasant and articulate. Able to work under pressure. Able to work in a changing environment. Able to use own initiative. Honest, caring, pleasant, sympathetic, good humoured and displays integrity at all times. Willing to work flexible hours as necessary. £11.75 to £12 an hour. Paid additional 14.49% for bank uplift in lieu of annual leave.
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