Job Title:
Bank Medical Receptionist
Hours:
Zero hours (Reception shifts may be offered which cover the hours 08:30 to 18:30 Monday to Friday)
Place of Work:
Penn Hill Surgery
Reports to:
Patient Services Manager
Job Summary To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone. To uphold and deliver the values, standards, aims, objectives and expectations of Penn Hill Surgery.
Key Relationships
Patients, visitors, carers and family members
Partners
Practice Manager
Management Team
All members of staff
Job Responsibilities Reception
To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed.
Enter patient information accurately onto the computer (EMIS) as required.
Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery.
Action tasks on EMIS, AskmyGP and Email on a daily basis.
Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record.
Patient notes and correspondence
Check patient details and ID for changes of address for existing and new patients.
Ensure the collection and dispatch of all George Lloyd notes.
Set up Patient Online Services for those patients that apply.
Administration
Completing tasks and dealing with enquiries from patients/insurance companies/solicitors/hospitals etc.
Deal with patient registrations including temporary patients and deductions.
Summarising medical records.
Action summary care records, GP2GP, amendments, rejections and unmatched documents.
Scanning and coding of clinical documents.
Distribution of emails.
Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager and Patient Services Manager.
Premises
Prepare the surgery at the start of the day to receive patients.
Open front doors at 8.30am.
When last to leave at the end of the day, ensure that the building is totally secured, all computers, screens, copiers and other electrics are switched off.
If GPs are still working, inform them that you are leaving the building so that they know that they have to activate the alarm.
Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Patient Services Manager.
General Responsibilities
Attend team meetings, monthly staff meetings and other meetings as appropriate.
Participate in, and contribute to, service improvement work with the Practice Manager and Partners.
To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance.
Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
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Bank Medical Receptionist
Hours:
Zero hours (Reception shifts may be offered which cover the hours 08:30 to 18:30 Monday to Friday)
Place of Work:
Penn Hill Surgery
Reports to:
Patient Services Manager
Job Summary To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone. To uphold and deliver the values, standards, aims, objectives and expectations of Penn Hill Surgery.
Key Relationships
Patients, visitors, carers and family members
Partners
Practice Manager
Management Team
All members of staff
Job Responsibilities Reception
To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed.
Enter patient information accurately onto the computer (EMIS) as required.
Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery.
Action tasks on EMIS, AskmyGP and Email on a daily basis.
Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record.
Patient notes and correspondence
Check patient details and ID for changes of address for existing and new patients.
Ensure the collection and dispatch of all George Lloyd notes.
Set up Patient Online Services for those patients that apply.
Administration
Completing tasks and dealing with enquiries from patients/insurance companies/solicitors/hospitals etc.
Deal with patient registrations including temporary patients and deductions.
Summarising medical records.
Action summary care records, GP2GP, amendments, rejections and unmatched documents.
Scanning and coding of clinical documents.
Distribution of emails.
Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager and Patient Services Manager.
Premises
Prepare the surgery at the start of the day to receive patients.
Open front doors at 8.30am.
When last to leave at the end of the day, ensure that the building is totally secured, all computers, screens, copiers and other electrics are switched off.
If GPs are still working, inform them that you are leaving the building so that they know that they have to activate the alarm.
Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Patient Services Manager.
General Responsibilities
Attend team meetings, monthly staff meetings and other meetings as appropriate.
Participate in, and contribute to, service improvement work with the Practice Manager and Partners.
To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance.
Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
#J-18808-Ljbffr
