POSITION: Full Time
Trainer (Support Team)
REPORTING TO:
Studio Manager RESPONSIBLE FOR:
Delivering facial workouts and first-class customer service LOCATION:
FaceGym Studio FaceGym is the first of its kind and a unique facial fitness experience. We combine powerful kneading movements with our high-performance skincare, innovative tools, and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face. Job Summary The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales, and build client retention within our Studios. You will be working across all central London Studios (Kings Road, Coals Drop Yard, Selfridges, St Johns Wood, and Notting Hill). Key duties and responsibilities: Responsibilities for this role include, but are not limited to: Deliver workouts in line with FaceGym Workout protocols. Sell the brand's unique offerings, workouts, and homecare products within the Studio. Proactively build rapport and adapt customer service skills to different profiles. Overcome selling challenges and create retail theatre to engage customers. Maintain an exceptional customer experience at every touch point. Meet retail and service individual targets and KPI’s. Ensure workstations are clean, presentable, and well-stocked. Maximize retail potential and client retention. Operate point of sale systems and card machines efficiently. Build and update knowledge on skincare, products, and workouts. Communicate effectively with the team and management. Use learnings from each site to enhance the customer experience. Adhere to Health & Safety guidelines for equipment sterilization. Maintain high standards of personal hygiene and grooming. Lead by example and portray a professional image. Establish effective working relationships with the team and management. Be skillful on the Zenoti booking system. Person Specification: The ideal candidate will: Have NVQ 3 Beauty therapy qualification or equivalent. Possess hands-on experience with customers. Have previous experience in beauty, retail, and spa. Enjoy exploring opportunities and using initiative. Exhibit exceptional customer service skills. Be a team player with strong social skills. Be articulate and a confident communicator. Stay calm and positive during busy days. Be able to stand for 6-8 hours. Be fully flexible across weekdays and weekends. Our brand values: Feeling Action Confidence Expertise Over To The Best Part, The Perks! Generous commission on retail. Exclusive Discounts on our services for personal and friends/family use. 50% off FACEGYM products. Paid day off for your birthday or special day. Access to a free and confidential employee assistance program.
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Trainer (Support Team)
REPORTING TO:
Studio Manager RESPONSIBLE FOR:
Delivering facial workouts and first-class customer service LOCATION:
FaceGym Studio FaceGym is the first of its kind and a unique facial fitness experience. We combine powerful kneading movements with our high-performance skincare, innovative tools, and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face. Job Summary The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales, and build client retention within our Studios. You will be working across all central London Studios (Kings Road, Coals Drop Yard, Selfridges, St Johns Wood, and Notting Hill). Key duties and responsibilities: Responsibilities for this role include, but are not limited to: Deliver workouts in line with FaceGym Workout protocols. Sell the brand's unique offerings, workouts, and homecare products within the Studio. Proactively build rapport and adapt customer service skills to different profiles. Overcome selling challenges and create retail theatre to engage customers. Maintain an exceptional customer experience at every touch point. Meet retail and service individual targets and KPI’s. Ensure workstations are clean, presentable, and well-stocked. Maximize retail potential and client retention. Operate point of sale systems and card machines efficiently. Build and update knowledge on skincare, products, and workouts. Communicate effectively with the team and management. Use learnings from each site to enhance the customer experience. Adhere to Health & Safety guidelines for equipment sterilization. Maintain high standards of personal hygiene and grooming. Lead by example and portray a professional image. Establish effective working relationships with the team and management. Be skillful on the Zenoti booking system. Person Specification: The ideal candidate will: Have NVQ 3 Beauty therapy qualification or equivalent. Possess hands-on experience with customers. Have previous experience in beauty, retail, and spa. Enjoy exploring opportunities and using initiative. Exhibit exceptional customer service skills. Be a team player with strong social skills. Be articulate and a confident communicator. Stay calm and positive during busy days. Be able to stand for 6-8 hours. Be fully flexible across weekdays and weekends. Our brand values: Feeling Action Confidence Expertise Over To The Best Part, The Perks! Generous commission on retail. Exclusive Discounts on our services for personal and friends/family use. 50% off FACEGYM products. Paid day off for your birthday or special day. Access to a free and confidential employee assistance program.
#J-18808-Ljbffr
