Bilingual Credit Control Team Leader - Hybrid Remote - Banbury
Bibby Financial Services have an exciting opportunity available for a reliable
Bilingual Credit Control Team Leader
to join our team based in
Banbury.
You will join us on a
full time, permanent basis
and in return, you will receive a
competitive salary of £30,000 - £35,000 per annum. We have supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small, to grow and thrive in domestic and international markets. Why us? We are in the business of relationships. Whether working together or supporting our clients, that’s what makes us stand out from the crowd. We know our value lies in our brilliant people. It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun, and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want; we believe in them and celebrate their success. As our
Bilingual Credit Control Team Leader , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme The role requires excellent leadership of a team of credit controllers in order to achieve high engagement and performance. This will be achieved by managing performance and supporting team members to achieve their monthly KPIs. The role requires a keen eye for risk and also to spot new business opportunities through contact with clients and debtors. Your responsibilities as our Bilingual Credit Control Team Leader will include: Providing a high level of service to all clients, Business Centres, and colleagues whilst minimising risk and ensuring excellent service to clients Proactively seeking to understand their teams' portfolios to assist them in spotting both warning signs and opportunities Leading a team of credit controllers to deliver excellent standards of client service and identify new business opportunities Measuring risk and performance via sampling and coaching the team on improvement Responsible for the training of team members through regular one-on-one reviews and improving performance and productivity through coaching Ensuring good communication and cooperation with all stakeholders including Cash Administration and Business Centre relationship teams Mitigating bad debt and risk situations across the credit controllers by monitoring their activity and ensuring a high quality of delivery of key processes and procedures Identifying new business opportunities through contact with clients and debtors What we are looking for in our ideal Bilingual Credit Control Team Leader: Credit control experience, office environment, and customer service experience Good communication, excellent customer service, and attention to detail Credit control experience in a financial service environment Experience managing risk, sales, people management skills; fluency in a second language (Italian, French, or Spanish) Basic IT, customer service/administration NVQ There’s no place quite like BFS and we’re proud of that. It’s all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click
Apply
today to be considered as our
Bilingual Credit Control Team Leader ; we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.
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Bilingual Credit Control Team Leader
to join our team based in
Banbury.
You will join us on a
full time, permanent basis
and in return, you will receive a
competitive salary of £30,000 - £35,000 per annum. We have supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small, to grow and thrive in domestic and international markets. Why us? We are in the business of relationships. Whether working together or supporting our clients, that’s what makes us stand out from the crowd. We know our value lies in our brilliant people. It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun, and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want; we believe in them and celebrate their success. As our
Bilingual Credit Control Team Leader , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme The role requires excellent leadership of a team of credit controllers in order to achieve high engagement and performance. This will be achieved by managing performance and supporting team members to achieve their monthly KPIs. The role requires a keen eye for risk and also to spot new business opportunities through contact with clients and debtors. Your responsibilities as our Bilingual Credit Control Team Leader will include: Providing a high level of service to all clients, Business Centres, and colleagues whilst minimising risk and ensuring excellent service to clients Proactively seeking to understand their teams' portfolios to assist them in spotting both warning signs and opportunities Leading a team of credit controllers to deliver excellent standards of client service and identify new business opportunities Measuring risk and performance via sampling and coaching the team on improvement Responsible for the training of team members through regular one-on-one reviews and improving performance and productivity through coaching Ensuring good communication and cooperation with all stakeholders including Cash Administration and Business Centre relationship teams Mitigating bad debt and risk situations across the credit controllers by monitoring their activity and ensuring a high quality of delivery of key processes and procedures Identifying new business opportunities through contact with clients and debtors What we are looking for in our ideal Bilingual Credit Control Team Leader: Credit control experience, office environment, and customer service experience Good communication, excellent customer service, and attention to detail Credit control experience in a financial service environment Experience managing risk, sales, people management skills; fluency in a second language (Italian, French, or Spanish) Basic IT, customer service/administration NVQ There’s no place quite like BFS and we’re proud of that. It’s all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click
Apply
today to be considered as our
Bilingual Credit Control Team Leader ; we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.
#J-18808-Ljbffr
