Salary: Competitive and negotiable based on experience
Fully funded opportunity to achieve IRPM qualification to support ongoing professional development.
To join an expanding team and deal with all aspects of block/estate management including dispute resolution, assisting in the preparation of service charge budgets, preparing and running AGMs and Directors’ Meetings, dealing with insurance renewal/claims, site visits, overseeing maintenance and project management works. Maintain health & safety and compliance requirements at sites under your management.
Key Responsibilities and Accountability
Manage day to day planned maintenance/contractors Deal with site management companies/Directors and Resident Committees Undertake regular site inspections Handle day-to-day dealings with owners and residents Proactive approach to problem-solving Ensure that properties are managed to current legislation standards – e.g. asbestos, Fire Risk Assessments, Building Safety Act, Fire Safety (England) 2022 Regulations, Legionnaires disease Assist in larger project management (knowledge of Section 20 procedure / knowledge of CDM15 responsibilities) Deal with insurance claims Assist in preparation of block budgets Monitor budgets/authorise expenditure Prepare management and Directors’ reports Prepare and run AGMs and Directors’ meetings Skills
Leadership
Ensure clients are kept fully informed and sites comply with all current legislation Project manage larger maintenance programmes (knowledge of Section 20 procedure consultation process with clients, abiding by its strict timescales / knowledge of CDM15 Regulations and role responsibilities) Effectively manage client expectations to maintain excellent customer service Financial
Assist with issues regarding service charge and ground rent arrears and the recovery thereof Assist in the production of annual budgets, analyse yearly results on income and expenditure at individual sites to provide analysis to clients at AGM. Prepare and monitor budgets for the financial year ahead and ensure longer-term expenditure projects (such as major redecoration, roof replace etc.) are factored in To partner finance and key stakeholders to effectively manage budgets throughout the financial year To ensure insurance claims are processed correctly and in a timely manner Building Maintenance
Proactively manage a portfolio of blocks by devising and delivering pre-planned maintenance programmes and compliance check requirements Manage day-to-day property services such as planned and cyclical maintenance in a cost-effective, efficient manner Project management Quality check work Health & Safety
Uphold internal policies and procedures with regard to our approved supplier list and managing contractors on site Ensure all sites meet with RICS and HSE standards and legislation Spot check sites when projects underway to maintain quality standards and compliance Human Resource
Manage difficult or sensitive issues at blocks promptly Quality check work and regularly review service standards Ensure queries and complaints are responded to promptly and the best possible outcome is achieved To carry out root cause analysis into any complaints to drive change and improvements required Customer Service
Proactively communicate with clients ensuring they are kept abreast of key information, planned work and any changes Seek feedback from clients on service delivery and use this to drive continuous improvement Proactively market all services offered within the business to clients Develop and maintain strong professional relationships with existing and potential clients Progress new enquiries with a view to increasing our block management portfolio wherever possible Promote effective two-way communication between yourself and clients Job Types: Full-time, Permanent Pay: From £36,000.00 per year Benefits: Health & wellbeing programme Schedule: Monday to Friday Application question(s): Do you have experience of preparing and running client meetings? Deal breaker Are you confident dealing with clients face-to-face? Deal breaker Experience: Property Management: 2 years (required) Leading client meetings: 1 year (required) Licence/Certification: Driving Licence (required) Work Location: In person Application deadline: 28/02/2025 Reference ID: Block / Estates Manager Expected start date: 01/02/2025
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Manage day to day planned maintenance/contractors Deal with site management companies/Directors and Resident Committees Undertake regular site inspections Handle day-to-day dealings with owners and residents Proactive approach to problem-solving Ensure that properties are managed to current legislation standards – e.g. asbestos, Fire Risk Assessments, Building Safety Act, Fire Safety (England) 2022 Regulations, Legionnaires disease Assist in larger project management (knowledge of Section 20 procedure / knowledge of CDM15 responsibilities) Deal with insurance claims Assist in preparation of block budgets Monitor budgets/authorise expenditure Prepare management and Directors’ reports Prepare and run AGMs and Directors’ meetings Skills
Leadership
Ensure clients are kept fully informed and sites comply with all current legislation Project manage larger maintenance programmes (knowledge of Section 20 procedure consultation process with clients, abiding by its strict timescales / knowledge of CDM15 Regulations and role responsibilities) Effectively manage client expectations to maintain excellent customer service Financial
Assist with issues regarding service charge and ground rent arrears and the recovery thereof Assist in the production of annual budgets, analyse yearly results on income and expenditure at individual sites to provide analysis to clients at AGM. Prepare and monitor budgets for the financial year ahead and ensure longer-term expenditure projects (such as major redecoration, roof replace etc.) are factored in To partner finance and key stakeholders to effectively manage budgets throughout the financial year To ensure insurance claims are processed correctly and in a timely manner Building Maintenance
Proactively manage a portfolio of blocks by devising and delivering pre-planned maintenance programmes and compliance check requirements Manage day-to-day property services such as planned and cyclical maintenance in a cost-effective, efficient manner Project management Quality check work Health & Safety
Uphold internal policies and procedures with regard to our approved supplier list and managing contractors on site Ensure all sites meet with RICS and HSE standards and legislation Spot check sites when projects underway to maintain quality standards and compliance Human Resource
Manage difficult or sensitive issues at blocks promptly Quality check work and regularly review service standards Ensure queries and complaints are responded to promptly and the best possible outcome is achieved To carry out root cause analysis into any complaints to drive change and improvements required Customer Service
Proactively communicate with clients ensuring they are kept abreast of key information, planned work and any changes Seek feedback from clients on service delivery and use this to drive continuous improvement Proactively market all services offered within the business to clients Develop and maintain strong professional relationships with existing and potential clients Progress new enquiries with a view to increasing our block management portfolio wherever possible Promote effective two-way communication between yourself and clients Job Types: Full-time, Permanent Pay: From £36,000.00 per year Benefits: Health & wellbeing programme Schedule: Monday to Friday Application question(s): Do you have experience of preparing and running client meetings? Deal breaker Are you confident dealing with clients face-to-face? Deal breaker Experience: Property Management: 2 years (required) Leading client meetings: 1 year (required) Licence/Certification: Driving Licence (required) Work Location: In person Application deadline: 28/02/2025 Reference ID: Block / Estates Manager Expected start date: 01/02/2025
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