East Kent Hospitals University NHS Foundation Trust
You will provide a confidential, efficient and responsive service for patients in accordance with National, Trust and Departmental Guidelines, policies and procedures, making appointments, directing enquiries and managing the patient pathway from referral to results using specialist software and hospital systems.
Main duties of the job
Act as first point of contact for patients and team members, using initiative to resolve enquiries in a professional manner, providing accurate information or redirecting calls/voicemails as appropriate to ensure they are responded to in a timely and effective manner.
Work independently to achieve deadlines through the prioritisation of daily tasks ensuring that targets are met.
Responsible for maintaining and monitoring the Bowel Cancer Screening Team inbox, processing confidential patient sensitive documentation: responding to team members requests to compose, type and print correspondence as necessary.
About us We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please don't hesitate to contact the line manager using the contact details below.
Person Specification Qualifications and training
Computer literate including Word and Excel and use of software packages
GCSE in Maths and English or equivalent.
Skills and experience
Good interpersonal skills e.g. interact with patients, staff colleagues and clients courteously and professionally.
Experience of working for and within a team for more than 12 months.
Ability to prioritise workload and meet deadlines
Ability to remain calm in a busy environment whilst working under pressure
Ability to undertake surveys and audits as necessary to your own work
Ability to use own initiative.
Adaptable
Knowledge of Patient Pathways and cancer targets
Able to prioritise own workload and workloads of others
Governance
The post holder will have access to confidential information, it is imperative that the post holder follows the Trust Data Protection Policy at all times
Personal/professional attributes
Previous experience of working within a busy environment
Data protection and confidentiality.
Previous NHS knowledge
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Main duties of the job
Act as first point of contact for patients and team members, using initiative to resolve enquiries in a professional manner, providing accurate information or redirecting calls/voicemails as appropriate to ensure they are responded to in a timely and effective manner.
Work independently to achieve deadlines through the prioritisation of daily tasks ensuring that targets are met.
Responsible for maintaining and monitoring the Bowel Cancer Screening Team inbox, processing confidential patient sensitive documentation: responding to team members requests to compose, type and print correspondence as necessary.
About us We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please don't hesitate to contact the line manager using the contact details below.
Person Specification Qualifications and training
Computer literate including Word and Excel and use of software packages
GCSE in Maths and English or equivalent.
Skills and experience
Good interpersonal skills e.g. interact with patients, staff colleagues and clients courteously and professionally.
Experience of working for and within a team for more than 12 months.
Ability to prioritise workload and meet deadlines
Ability to remain calm in a busy environment whilst working under pressure
Ability to undertake surveys and audits as necessary to your own work
Ability to use own initiative.
Adaptable
Knowledge of Patient Pathways and cancer targets
Able to prioritise own workload and workloads of others
Governance
The post holder will have access to confidential information, it is imperative that the post holder follows the Trust Data Protection Policy at all times
Personal/professional attributes
Previous experience of working within a busy environment
Data protection and confidentiality.
Previous NHS knowledge
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
