Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business. Ascot Racecourse and Sodexo Live! have been joint venture partners for over 16 years, providing outstanding Food and Beverage propositions and exceptional Guest Experience through our Raceday and Events business.
We work cross collaboratively with the
Ascot Racecourse
Ltd HR team and are actively involved in the Event staff reward and recognition working group meetings. The
Boxes Hospitality Manager
will be responsible for overseeing the seamless operation of hospitality services within our exclusive boxes during the Royal Ascot event. This role requires strong leadership skills, exceptional organisational abilities, and a passion for providing exemplary customer service. You will play a key role in creating memorable experiences for our guests, ensuring the highest standards of hospitality and service excellence. What You'll Do: Planning and Operational Delivery
Act as an advisory partner to the Ascot client in developing the Boxes business development strategy. Act as the point of contact between the sales and operational teams for all Racedays and be confident at presenting our offers to the client. Ensure that Annual and Sub-Let Box clients receive best in class service, delivered within contractual terms and in a cost-effective manner. Manage the operation of the department to ensure that the Boxes are set up and closed down in a timely manner, to the required standard, in line with our service offers. On operational days, ensure there is tight control of the liquor on site and ensure that close down is done accurately, so stock can be tracked and invoices raised appropriately. Ensure that all areas under the Boxes Hospitality operation fully comply with Sodexo Live! policies on Food Safety and Health and Safety and meet the standards set out within Safeguard audits. Manage the maintenance log for all Box Hospitality areas in conjunction with ARL. Ensure close downs are in line with expected operational and Health and Safety standards and work with teams to ensure cleanliness and organisation of areas are maintained post and in between Racedays. Ensure SOP’s are up to date, implemented and signed off, throughout all race days. Understand the KPI’s for Boxes and ensure they are met through effective KPI reporting. Work with the culinary team to develop appropriate menu offers, suited to the Box environment. Liaise and share best operational practice with the Boxes team. Work closely with the Planning Team to ensure sales data is accurately transferred into a deliverable operations plan. Manage your set-up plan in-line with this data. Manage guest feedback and complaints and respond in an appropriate and timely manner and look at preventative action to avoid reoccurrence of complaints. Work with client and culinary teams to develop innovative strategies to refresh the offer. Continually seek ways to enhance quality through innovation and cost efficacy and ensure that standards across the site are in-line with the Service Level Agreements. Keep up to date with industry trends and advances. Ensure that all box staff fully comply with Sodexo’s policies on Food Safety and Health and Safety and meet the standards set out within Safeguard audits. Support non-Raceday Event delivery, as required to support the business. Work under tight deadlines for new and on-going projects and manage Cap-Ex projects within your remit. Take day to day responsibility for managing the variable costs within the boxes budgets, to protect revenue and profit margin. Provide monthly and periodical forecasting for the Boxes account. Work with the Head of Hospitality to ensure all costs and expenditure are controlled in line with budget. Ensure that all Racedays and events are delivered in line with agreed budgets and time frames. Ensure each Raceday has an accurate labour plan that is in line with agreed staff ratios and in-line with budgets. Work with the Staffing Team to manage labour forecasts and monitor and report actual labour costs. Support the Head of Hospitality and Finance team to ensure client billing is accurate and timely. Team Management
Develop and recruit a strong team of casual managers and staff with specific focus on consistency. Execute the agreed Training Programme in conjunction with the HR and Training department. Ensure the Casual managers, supervisors and staff are effectively briefed and conform to client standards. Develop a motivated, respectful, trusted and stable team, by giving them clear direction, sharing information and encouraging employee involvement. Identify talent to nurture and grow and support training development to nurture skills. Support other areas of the business as appropriate, including conferences and off-site events. What You Bring: Operational knowledge and a minimum of two years’ experience in hospitality or event delivery. Logistics understanding, for efficient set up and breakdown of events. Management of complex Profit and Loss Accounts. Management of a diverse casual team. Experience of Client Liaison and relationship building. Excellent communication skills with diverse stakeholders. Resilience to manage multiple tasks and effectively prioritise. Self-motivated and able to work on own initiative, within a team environment. Ability to interpret and utilise financial and commercial information. Experienced in using Microsoft Office. Good standard of literacy and numeracy. Private boxes and hospitality site management. Experience of training teams. Personal licence holder. We offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more! Ready to be part of something greater? Apply today! We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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Ascot Racecourse
Ltd HR team and are actively involved in the Event staff reward and recognition working group meetings. The
Boxes Hospitality Manager
will be responsible for overseeing the seamless operation of hospitality services within our exclusive boxes during the Royal Ascot event. This role requires strong leadership skills, exceptional organisational abilities, and a passion for providing exemplary customer service. You will play a key role in creating memorable experiences for our guests, ensuring the highest standards of hospitality and service excellence. What You'll Do: Planning and Operational Delivery
Act as an advisory partner to the Ascot client in developing the Boxes business development strategy. Act as the point of contact between the sales and operational teams for all Racedays and be confident at presenting our offers to the client. Ensure that Annual and Sub-Let Box clients receive best in class service, delivered within contractual terms and in a cost-effective manner. Manage the operation of the department to ensure that the Boxes are set up and closed down in a timely manner, to the required standard, in line with our service offers. On operational days, ensure there is tight control of the liquor on site and ensure that close down is done accurately, so stock can be tracked and invoices raised appropriately. Ensure that all areas under the Boxes Hospitality operation fully comply with Sodexo Live! policies on Food Safety and Health and Safety and meet the standards set out within Safeguard audits. Manage the maintenance log for all Box Hospitality areas in conjunction with ARL. Ensure close downs are in line with expected operational and Health and Safety standards and work with teams to ensure cleanliness and organisation of areas are maintained post and in between Racedays. Ensure SOP’s are up to date, implemented and signed off, throughout all race days. Understand the KPI’s for Boxes and ensure they are met through effective KPI reporting. Work with the culinary team to develop appropriate menu offers, suited to the Box environment. Liaise and share best operational practice with the Boxes team. Work closely with the Planning Team to ensure sales data is accurately transferred into a deliverable operations plan. Manage your set-up plan in-line with this data. Manage guest feedback and complaints and respond in an appropriate and timely manner and look at preventative action to avoid reoccurrence of complaints. Work with client and culinary teams to develop innovative strategies to refresh the offer. Continually seek ways to enhance quality through innovation and cost efficacy and ensure that standards across the site are in-line with the Service Level Agreements. Keep up to date with industry trends and advances. Ensure that all box staff fully comply with Sodexo’s policies on Food Safety and Health and Safety and meet the standards set out within Safeguard audits. Support non-Raceday Event delivery, as required to support the business. Work under tight deadlines for new and on-going projects and manage Cap-Ex projects within your remit. Take day to day responsibility for managing the variable costs within the boxes budgets, to protect revenue and profit margin. Provide monthly and periodical forecasting for the Boxes account. Work with the Head of Hospitality to ensure all costs and expenditure are controlled in line with budget. Ensure that all Racedays and events are delivered in line with agreed budgets and time frames. Ensure each Raceday has an accurate labour plan that is in line with agreed staff ratios and in-line with budgets. Work with the Staffing Team to manage labour forecasts and monitor and report actual labour costs. Support the Head of Hospitality and Finance team to ensure client billing is accurate and timely. Team Management
Develop and recruit a strong team of casual managers and staff with specific focus on consistency. Execute the agreed Training Programme in conjunction with the HR and Training department. Ensure the Casual managers, supervisors and staff are effectively briefed and conform to client standards. Develop a motivated, respectful, trusted and stable team, by giving them clear direction, sharing information and encouraging employee involvement. Identify talent to nurture and grow and support training development to nurture skills. Support other areas of the business as appropriate, including conferences and off-site events. What You Bring: Operational knowledge and a minimum of two years’ experience in hospitality or event delivery. Logistics understanding, for efficient set up and breakdown of events. Management of complex Profit and Loss Accounts. Management of a diverse casual team. Experience of Client Liaison and relationship building. Excellent communication skills with diverse stakeholders. Resilience to manage multiple tasks and effectively prioritise. Self-motivated and able to work on own initiative, within a team environment. Ability to interpret and utilise financial and commercial information. Experienced in using Microsoft Office. Good standard of literacy and numeracy. Private boxes and hospitality site management. Experience of training teams. Personal licence holder. We offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more! Ready to be part of something greater? Apply today! We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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