Branch Administrator

Branch Administrator Location : Cardiff Salary : Competitive, DOE Contract : Full time, Permanent Hours : Monday to Friday 09.00am - 17.00pm Great Benefits : Auto Enrol Pension Scheme, 23 days holiday plus statutory (initially, increasing with service), Life Insurance, Employee Assistance Programme Installing vehicle adaptations for people with disabilities or limited mobility, we are a group of family-owned companies on an exciting journey, with ambitious growth plans. We are growing the range of products we offer and install that support our customers, and increasing the regions in which we operate. AIC operates in a very niche and rewarding industry making independent mobility accessible to all, by adapting vehicles to suit each customer's individual needs. With a list of over two hundred adaptations that we install, and an ever-changing choice of vehicles available to customers, we offer a varied role and exciting challenges as we develop the way in which we install to keep up with market developments. We now have a very exciting opportunity for a Branch Administrator to join us and provide administrative support, liaise with our customers, suppliers and car dealerships and assist in the planning of vehicle installations! We are looking for an energetic, enthusiastic, dynamic administrator, who is keen to work in a fast-paced environment, making a difference to people's lives by improving their mobility. As our Branch Administrator, you will be responsible for: Meeting, greeting and looking after customers attending site alongside other aspects of customer service. Responding to incoming calls and proactively dealing with customer queries. Booking installations into the workshop and coordinating diary appointments for the technicians whilst liaising with the Managers. Ordering of parts for installations/Warranty/Repairs with clear communication to staff and customers to ensure delivery timescales and requirements are met. Ensuring that all parts are received, stored and distributed to the fitters in good time. Ensuring all relevant workshop paperwork is accurate, in line with company requirements. Liaising with Managers and Dealers in preparation of pending work post demonstration. In order to be successful in this role, it is essential that you have: Previous experience in office administration, alongside a strong customer focus. Excellent professional telephone manner. Excellent organisational skills. Accurate - with good attention to detail. Competent IT skills. The ability to deal effectively and professionally with internal and external customers. The ability to work independently or as a member of a team. Self-motivated. If you are excited by this opportunity and feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.

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