Branch Manager II

Description At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on “community banking,” employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. Through a comprehensive wellness program, employees and their families challenge themselves to healthier lifestyles and receive the necessary motivation and tools. With over 50 locations in four states, First Community Bank offers competitive benefits and the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community! The Branch Manager II manages, coaches, and supports Tellers, Head Tellers, and Personal Bankers to ensure strategic financial objectives are met while providing exemplary client service and maintaining operational soundness. Duties and Responsibilities: Oversee the daily activity of the retail branch by adequately staffing and scheduling the branch, coaching teammates, and measuring performance and client satisfaction on a regular and recurring basis by utilization of the various reporting tools provided by Business Intelligence. Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties. Ensure the customers’ confidential information is properly protected and only used for official purposes. Improve customers’ banking experience by ensuring that the customers are attended to promptly and all their banking challenges are resolved without delay. Meet or exceed budgeted expectations of retail non-interest branch income by setting expectations for fee collections, interchange by debit card penetration, NSF by monitoring clients making decision, and by reviewing waiver trends and tolerances. Ensure and track that retail team members are making qualified referrals to banking partners such as Wealth, Bankers Insurance, Mortgage, Commercial, and Treasury Services. Drive retail non-real estate loan generation by working to identify opportunities in service market of each branch which could include integration with our Marketing team as well as utilization of Business Intelligence. Expand technology penetration of retail clients by pro-actively mentoring and coaching retail staff. These include mobile banking, e-statement enrollment, and further utilization of ATMs/ITMs. Ensure employee adoption and utilization of these services which results in a much deeper understanding of the product or delivery channel. Certify employee education, usage, and customer advocacy skills of electronic convenience channels on a regular basis as required by management. Ensure the branch is completing all the daily, weekly, monthly, quarterly, and annual duties as outlined in the Branch Operational Duties document. Ensure the branch is operating in a sound manner validated by audits conducted by the Internal Audit team. Lead the LIFT initiative with your staff by actively coaching, mentoring, certifying, and role playing with team to ensure greater understanding of the sales approach and more seamless delivery. Accountable for mystery shops in the branch and analyzation of each providing feedback to those shopped to reinforce the positive results while also offering advice on improvement for areas that need improvement. Ensure that deposit exceptions are minimal and addressed quickly after identifying. Provide coaching and training to enhance the accuracy of account opening that results in a more professional client experience. Ensure that proper documentation is received for consumer non-real estate loans by understanding each transaction and what is required for lien perfection. In event lien is not perfected timely, bring resolution quickly to the outstanding item. Constantly seek to grow existing team’s expertise by consistently meeting and reinforcing goals and objectives. Continually work with branch staff to identify opportunities in service market of their branch. Complete training, as assigned, within the expected timeframes. All employees are expected to support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct and executing to the fullest extent possible the duties detailed within this job description. Requirements Bachelor’s degree in related field or equivalent education and experience Seven years of retail bank experience Three years of management experience within a bank branch Proven record of outstanding customer service Ability to consistently lead by positive example Demonstrated proficiency using banking platforms and common office software and systems Strong verbal and written communication skills Strong attention to detail Ability to sit in front of a computer for extended periods of time Ability to travel, as needed

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