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Human Resources Operations Manager at John Nicholls Building & Plumbing Merchants
Are you ready to take on a leadership role in a fast-paced and customer-focused environment? J&B's is looking for a dynamic and results-driven Branch Manager to lead our team and drive branch success. Job Purpose: As the Branch Manager, you will oversee the daily operations of the branch, ensuring efficiency, profitability, and exceptional customer service. You’ll play a key role in managing performance, motivating staff, and driving sales to meet and exceed company targets. Key Responsibilities: Achieve GP sales and net profit targets through effective planning and supervision of branch operations. Monitor and analyse branch performance reports to ensure consistency and efficiency. Build and maintain strong relationships with customers, suppliers, and colleagues to maximise sales opportunities and stock management. Lead and motivate the branch team. Collaborate with the Area Sales Representative to generate new business and strengthen existing relationships. Ensure optimum customer satisfaction by handling complaints promptly, addressing service issues, and participating in marketing campaigns. Manage branch logistics to meet customer demands efficiently. Who are we looking for? As a Branch Manager you will be a natural leader with excellent communication skills. You will be sales-driven and motivated to capitalise on every sales opportunity. You will be able to build rapport quickly and foster profitable relationships with customers whilst motivating the branch team to maintain a high level of customer service and exceed expectations. Key Skills and Competencies: Excellent communication skills Self-confident and self-motivated Experience in people management Determined and resilient Strong knowledge of plumbing and heating supplies would be beneficial Why Join Us? At J&B's, we value teamwork, innovation, and a commitment to excellence. As a Branch Manager, you’ll enjoy: The opportunity to lead a motivated team in a supportive environment. A chance to make a tangible impact on branch performance. Development opportunities to enhance your skills and career. Competitive salary Performance bonus scheme About us: Founded in 1965 by the late Chairman John Nicholls, our company has built a reputation for excellence that continues to this day. The business remains a proud family enterprise, with John’s son, Andrew Nicholls, leading the way alongside his dedicated board of Directors. Together, they are committed to upholding the exceptional customer service and quality that our trade and retail customers have come to expect. In 2014, we expanded our operations with the acquisition of J&B's Plumbing & Heating on the South Coast. This strategic move added eight Plumbing & Heating branches and five Bathroom Showrooms to our portfolio, significantly enhancing our reach and capabilities. Today, John Nicholls (Ltd) operates an extensive network of Plumbing & Heating branches and Bathroom Showrooms across Oxfordshire, Warwickshire, Dorset, and Hampshire. We are proud to employ over 100 talented individuals, with a turnover exceeding £30 million. At John Nicholls, inclusivity and diversity are at the heart of our values. If this role appeals to you but your experience doesn’t align perfectly with the requirements, we encourage you to apply. You may be the ideal candidate for this or another opportunity within our company. Join us in continuing a legacy built on dedication, integrity, and exceptional service. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Wholesale
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Are you ready to take on a leadership role in a fast-paced and customer-focused environment? J&B's is looking for a dynamic and results-driven Branch Manager to lead our team and drive branch success. Job Purpose: As the Branch Manager, you will oversee the daily operations of the branch, ensuring efficiency, profitability, and exceptional customer service. You’ll play a key role in managing performance, motivating staff, and driving sales to meet and exceed company targets. Key Responsibilities: Achieve GP sales and net profit targets through effective planning and supervision of branch operations. Monitor and analyse branch performance reports to ensure consistency and efficiency. Build and maintain strong relationships with customers, suppliers, and colleagues to maximise sales opportunities and stock management. Lead and motivate the branch team. Collaborate with the Area Sales Representative to generate new business and strengthen existing relationships. Ensure optimum customer satisfaction by handling complaints promptly, addressing service issues, and participating in marketing campaigns. Manage branch logistics to meet customer demands efficiently. Who are we looking for? As a Branch Manager you will be a natural leader with excellent communication skills. You will be sales-driven and motivated to capitalise on every sales opportunity. You will be able to build rapport quickly and foster profitable relationships with customers whilst motivating the branch team to maintain a high level of customer service and exceed expectations. Key Skills and Competencies: Excellent communication skills Self-confident and self-motivated Experience in people management Determined and resilient Strong knowledge of plumbing and heating supplies would be beneficial Why Join Us? At J&B's, we value teamwork, innovation, and a commitment to excellence. As a Branch Manager, you’ll enjoy: The opportunity to lead a motivated team in a supportive environment. A chance to make a tangible impact on branch performance. Development opportunities to enhance your skills and career. Competitive salary Performance bonus scheme About us: Founded in 1965 by the late Chairman John Nicholls, our company has built a reputation for excellence that continues to this day. The business remains a proud family enterprise, with John’s son, Andrew Nicholls, leading the way alongside his dedicated board of Directors. Together, they are committed to upholding the exceptional customer service and quality that our trade and retail customers have come to expect. In 2014, we expanded our operations with the acquisition of J&B's Plumbing & Heating on the South Coast. This strategic move added eight Plumbing & Heating branches and five Bathroom Showrooms to our portfolio, significantly enhancing our reach and capabilities. Today, John Nicholls (Ltd) operates an extensive network of Plumbing & Heating branches and Bathroom Showrooms across Oxfordshire, Warwickshire, Dorset, and Hampshire. We are proud to employ over 100 talented individuals, with a turnover exceeding £30 million. At John Nicholls, inclusivity and diversity are at the heart of our values. If this role appeals to you but your experience doesn’t align perfectly with the requirements, we encourage you to apply. You may be the ideal candidate for this or another opportunity within our company. Join us in continuing a legacy built on dedication, integrity, and exceptional service. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Wholesale
#J-18808-Ljbffr
