Branch Manager/Front of House

At The Venue Beauty Salon & Clinic, we pride ourselves on offering high quality beauty and aesthetic treatments, from advanced laser therapies to luxurious beauty treatments. Due to rapid growth and high demand, we are looking for a talented and experienced individual to take on a unique role that combines branch management and hands-on beauty therapy. If you are passionate about beauty and possess strong leadership skills, this could be the perfect opportunity for you. Job Summary: The Branch Manager / Front of House will split responsibilities between managing the day-to-day operations of our salon and providing excellent customer service to clients. This dual role requires a versatile professional who can inspire a team and ensure top-tier customer service. Ideal candidates will have experience in management, preferably in the beauty industry, and a commitment to fostering a warm and welcoming salon environment. Key Responsibilities: As Branch Manager: Oversee salon operations, including scheduling, staff management, and inventory control Achieve branch sales targets through excellent client service and product knowledge Lead, coach, and motivate the team, promoting a positive workplace culture Implement marketing and promotional activities to drive client growth Ensure the salon is clean, safe, and compliant with health and safety regulations Address client feedback and resolve any issues promptly Maintain financial records and report on salon performance to senior management As Front of House: Consult with clients to understand their needs and tailor treatments accordingly Ensure a comfortable, relaxing experience for each client Maintain a clean and hygienic treatment area Take bookings, greet clients, serve refreshments, and provide a high level of customer service Liaise with other senior team members Provide clients with advice on products (training provided) Market and promote the salon Sell retail and upsell treatments Requirements: Proven experience in a similar role, ideally with a combination of management and beauty therapy experience Strong leadership and organisational skills Ability to deliver exceptional customer service Sales-oriented with a track record of achieving targets Friendly, approachable, and passionate about the beauty industry Flexible to work evenings and weekends as required What We Offer: Competitive salary with performance-based bonuses Ongoing training and development opportunities A supportive, inclusive work environment Discounts on treatments and products The chance to lead and grow with a respected name in the beauty industry Commission on retail sales (up to 17.5%) Modern card reader for fantastic tips First uniform paid Work-life balance with 4-day working week opportunities for full time Busy salon with full columns Friendly, happy, and well-organised working environment Pension scheme offered For every year you have been with The Venue Beauty Salon, as a thank you for your continued loyalty, you will be rewarded an extra day off for each year you have been with us Recommend other staff and receive a £100 bonus Employee of the month reward schemes Family discount - All immediate family members receive 25% off You can offer 10% to encourage friends or partner’s family to come into the salon Our sister company for training development opportunities and accredited certification Personal development to further progression within the industry within our in-house training academy Regular investment into advanced training courses, e.g., SPMU or Laser Treatments for yourself - If you choose to come in your own time and do treatments on each other, this will be FREE! Treatments in salon time - 50% discount applied Birthday treatment given every year Fantastic new booking system which you can access on your mobile phones Regular team meetings and appraisals to guide you in your development Two staff events a year and regular staff drinks for team bonding What we are looking for: Excellent customer service skills – our clients are always at the heart of our business Experience in a similar role or beauty industry Sales experience Great personality with energy and enthusiasm for their work Professional and well-presented to reflect The Venue Salon brand Highly motivated to achieve and passionate Great timekeeping Hardworking Job Type: Full-time Pay: £12.50-£13.50 per hour Expected hours: No more than 38.5 per week Additional pay: Bonus scheme Loyalty bonus Performance bonus Benefits: Company events Company pension Employee discount Flexitime Free parking On-site parking Schedule: 12 hour shift 8 hour shift Every weekend Work Location: In person

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