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Brands & Sales Excellence Training Expert (UK & Ireland)
Date: Jan 24, 2025 Location: London, GB Contract:
Permanent/Full time Compensation: If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over
150 countries
access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over
190,000
dedicated
employees
around the world in driving the transformation of the eyewear and eyecare industry. Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible. GENERAL FUNCTION The Training Expert is responsible for the delivery, facilitation and monitoring of Leonardo learning & development activities across his/her assigned area of expertise and scope. You will play a crucial role in inspiring and motivating learners from a wide variety of business units from wholesale clients to retail shop floor staff, office colleagues and lab technicians. You will provide a consultative interaction with stakeholders to promote alignment of the training contents to the business needs and to the relevant target. This includes partnering with Leonardo leadership and Education Managers in creating learning curriculums, engaging activities, and impactful content to make a positive impact for all learners within the subject matter expertise. MAJOR DUTIES AND RESPONSIBILITIES Motivate, coach, and inspire learners to be avid brand ambassadors, able to confidently share relevant product knowledge with the customer; and to deliver a consistently excellent customer experience in store. Ensure operational excellence and adherence to brand standards. Partner with the business to design and deliver in-person and virtual training courses relevant to the local market, including blended programs utilizing EssilorLuxottica’s online learning platform, to meet business goals and objectives. Manage multiple projects and stakeholders effectively to drive and promote learning curriculum for assigned scope and area. Analyze learner needs and collaborate with education manager, local stakeholders and Global learning team to ensure assignment of relevant learning content to a target audience, to meet the changing needs of a fast-paced business. Lead learning initiatives and track/report on Leonardo KPIs, contributing ideas for continuous engagement of learners in the Leonardo learning offer. Partner with the Education Manager on the effective assessment of how learning has impacted behaviour to drive performance results. Gather learner feedback and summarize to local and corporate team to evolve training offerings. Build relationships with learners to foster digital learning and cultivate a culture of learning to enhance sales and client relationships. Review localized content for digital courses of the assigned scope and area. Innovate to improve learning experiences through research, staying informed on market initiatives and virtual delivery trends. Support field leadership in team building and engagement, presenting at roadshow, summits and client trade events where required. Provide consistent and timely support to resolve learner’s queries and questions. To work in line with duty of care to self/others and ensure Health & Safety guidelines are followed in line with company policy. To work in line with local and Group Environmental & energy policies and best practice. To work in line with local and EU legislation, abiding by the legal compliance policy in the performing of these duties. BASIC QUALIFICATIONS Proven experience with commercial brands/products, and customer experience excellence. Experience in training delivery (both virtual and in-person) and learning development. Retail experience as either DO, Assistant or Store manager level or wholesale sales representative experience. Proficient in digital and virtual learning tools. Exceptional facilitation, communication (both written & verbal), and motivational skills. Fluent written and spoken English. Strong relationship and stakeholder management abilities. Comfortable in providing live feedback to colleagues. Problem solving and generating creative solutions. The ability to adapt to different circumstances and audiences. Adaptable, proactive and able to effectively prioritize. Experience with reporting tasks and excellent IT skills, including proficiency in Microsoft Office (PowerPoint and Excel). Dispensing experience in the optical field preferred. This is a Hybrid role, with some travel required: candidate should be based in commutable distance to either Ruddington or Kensington office, with ability to travel to other sites where necessary. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
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Date: Jan 24, 2025 Location: London, GB Contract:
Permanent/Full time Compensation: If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over
150 countries
access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over
190,000
dedicated
employees
around the world in driving the transformation of the eyewear and eyecare industry. Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible. GENERAL FUNCTION The Training Expert is responsible for the delivery, facilitation and monitoring of Leonardo learning & development activities across his/her assigned area of expertise and scope. You will play a crucial role in inspiring and motivating learners from a wide variety of business units from wholesale clients to retail shop floor staff, office colleagues and lab technicians. You will provide a consultative interaction with stakeholders to promote alignment of the training contents to the business needs and to the relevant target. This includes partnering with Leonardo leadership and Education Managers in creating learning curriculums, engaging activities, and impactful content to make a positive impact for all learners within the subject matter expertise. MAJOR DUTIES AND RESPONSIBILITIES Motivate, coach, and inspire learners to be avid brand ambassadors, able to confidently share relevant product knowledge with the customer; and to deliver a consistently excellent customer experience in store. Ensure operational excellence and adherence to brand standards. Partner with the business to design and deliver in-person and virtual training courses relevant to the local market, including blended programs utilizing EssilorLuxottica’s online learning platform, to meet business goals and objectives. Manage multiple projects and stakeholders effectively to drive and promote learning curriculum for assigned scope and area. Analyze learner needs and collaborate with education manager, local stakeholders and Global learning team to ensure assignment of relevant learning content to a target audience, to meet the changing needs of a fast-paced business. Lead learning initiatives and track/report on Leonardo KPIs, contributing ideas for continuous engagement of learners in the Leonardo learning offer. Partner with the Education Manager on the effective assessment of how learning has impacted behaviour to drive performance results. Gather learner feedback and summarize to local and corporate team to evolve training offerings. Build relationships with learners to foster digital learning and cultivate a culture of learning to enhance sales and client relationships. Review localized content for digital courses of the assigned scope and area. Innovate to improve learning experiences through research, staying informed on market initiatives and virtual delivery trends. Support field leadership in team building and engagement, presenting at roadshow, summits and client trade events where required. Provide consistent and timely support to resolve learner’s queries and questions. To work in line with duty of care to self/others and ensure Health & Safety guidelines are followed in line with company policy. To work in line with local and Group Environmental & energy policies and best practice. To work in line with local and EU legislation, abiding by the legal compliance policy in the performing of these duties. BASIC QUALIFICATIONS Proven experience with commercial brands/products, and customer experience excellence. Experience in training delivery (both virtual and in-person) and learning development. Retail experience as either DO, Assistant or Store manager level or wholesale sales representative experience. Proficient in digital and virtual learning tools. Exceptional facilitation, communication (both written & verbal), and motivational skills. Fluent written and spoken English. Strong relationship and stakeholder management abilities. Comfortable in providing live feedback to colleagues. Problem solving and generating creative solutions. The ability to adapt to different circumstances and audiences. Adaptable, proactive and able to effectively prioritize. Experience with reporting tasks and excellent IT skills, including proficiency in Microsoft Office (PowerPoint and Excel). Dispensing experience in the optical field preferred. This is a Hybrid role, with some travel required: candidate should be based in commutable distance to either Ruddington or Kensington office, with ability to travel to other sites where necessary. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
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