Select how often (in days) to receive an alert: Create Alert
Brands & Sales Excellence Training Expert (UK & Ireland)
Date: Jan 24, 2025 Location: London, GB Contract:
Permanent/Full time Compensation: If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over
150 countries
access to a global platform of high-quality vision care products, iconic brands that consumers love, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences. Join our global community of over
190,000
dedicated
employees
around the world in driving the transformation of the eyewear and eyecare industry. Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible. GENERAL FUNCTION The Training Expert is responsible for the delivery, facilitation and monitoring of Leonardo learning & development activities across his/her assigned area of expertise and scope. You will play a crucial role in inspiring and motivating learners from a wide variety of business units. You will provide a consultative interaction with stakeholders to promote alignment of the training contents to the business needs. This includes partnering with Leonardo leadership and Education Managers in creating learning curriculums and impactful content. MAJOR DUTIES AND RESPONSIBILITIES Motivate, coach, and inspire learners to be avid brand ambassadors and deliver a consistently excellent customer experience. Ensure operational excellence and adherence to brand standards. Partner with the business to design and deliver in-person and virtual training courses. Manage multiple projects and stakeholders effectively to drive and promote learning curriculum. Analyze learner needs and collaborate to ensure assignment of relevant learning content. Lead learning initiatives and track/report on Leonardo KPIs. Partner with the Education Manager to assess how learning has impacted behavior. Build relationships with learners to foster digital learning and cultivate a culture of learning. Review localized content for digital courses. Innovate to improve learning experiences through research. Support field leadership in team building and engagement. Provide consistent and timely support to resolve learner’s queries. Work in line with duty of care and ensure Health & Safety guidelines are followed. Work in line with local and Group Environmental & energy policies. Work in line with local and EU legislation, abiding by the legal compliance policy. BASIC QUALIFICATIONS Proven experience with commercial brands/products, and customer experience excellence. Experience in training delivery and learning development. Retail experience at management or wholesale sales representative level. Proficient in digital and virtual learning tools. Exceptional facilitation, communication, and motivational skills. Fluent written and spoken English. Strong relationship and stakeholder management abilities. Comfortable in providing live feedback to colleagues. Problem solving and generating creative solutions. Ability to adapt to different circumstances and audiences. Adaptable, proactive, and able to prioritize. Experience with reporting tasks and excellent IT skills, including Microsoft Office. Dispensing experience in the optical field preferred. This is a Hybrid role, with some travel required. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all.
#J-18808-Ljbffr
Date: Jan 24, 2025 Location: London, GB Contract:
Permanent/Full time Compensation: If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over
150 countries
access to a global platform of high-quality vision care products, iconic brands that consumers love, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences. Join our global community of over
190,000
dedicated
employees
around the world in driving the transformation of the eyewear and eyecare industry. Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible. GENERAL FUNCTION The Training Expert is responsible for the delivery, facilitation and monitoring of Leonardo learning & development activities across his/her assigned area of expertise and scope. You will play a crucial role in inspiring and motivating learners from a wide variety of business units. You will provide a consultative interaction with stakeholders to promote alignment of the training contents to the business needs. This includes partnering with Leonardo leadership and Education Managers in creating learning curriculums and impactful content. MAJOR DUTIES AND RESPONSIBILITIES Motivate, coach, and inspire learners to be avid brand ambassadors and deliver a consistently excellent customer experience. Ensure operational excellence and adherence to brand standards. Partner with the business to design and deliver in-person and virtual training courses. Manage multiple projects and stakeholders effectively to drive and promote learning curriculum. Analyze learner needs and collaborate to ensure assignment of relevant learning content. Lead learning initiatives and track/report on Leonardo KPIs. Partner with the Education Manager to assess how learning has impacted behavior. Build relationships with learners to foster digital learning and cultivate a culture of learning. Review localized content for digital courses. Innovate to improve learning experiences through research. Support field leadership in team building and engagement. Provide consistent and timely support to resolve learner’s queries. Work in line with duty of care and ensure Health & Safety guidelines are followed. Work in line with local and Group Environmental & energy policies. Work in line with local and EU legislation, abiding by the legal compliance policy. BASIC QUALIFICATIONS Proven experience with commercial brands/products, and customer experience excellence. Experience in training delivery and learning development. Retail experience at management or wholesale sales representative level. Proficient in digital and virtual learning tools. Exceptional facilitation, communication, and motivational skills. Fluent written and spoken English. Strong relationship and stakeholder management abilities. Comfortable in providing live feedback to colleagues. Problem solving and generating creative solutions. Ability to adapt to different circumstances and audiences. Adaptable, proactive, and able to prioritize. Experience with reporting tasks and excellent IT skills, including Microsoft Office. Dispensing experience in the optical field preferred. This is a Hybrid role, with some travel required. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all.
#J-18808-Ljbffr
